Have you tried to access your Ticketmaster account only to be greeted by a perpetually loading screen? Annoying error messages when trying to log in? Or pages failing to fully load no matter how long you wait? Don’t panic. There are a number of potential reasons why your Ticketmaster account may not be loading properly, and several troubleshooting steps you can take to get it working again.
Clear Your Browser Cache
One of the easiest first steps is to clear your browser cache. Cache files store website data on your device so pages load faster, but sometimes they get corrupted. This can prevent pages from displaying properly. Clearing your cache erases these temporary internet files and forces your browser to freshly reload everything from Ticketmaster’s servers.
To clear your cache in Chrome desktop browser, open Settings, go to Privacy and Security, Cookies and Other Site Data, then See All Cookies and Site Data and Clear Data. On Firefox, go to Options, Privacy & Security, Cookies and Site Data, then Clear Data. In Microsoft Edge, go to Settings, Privacy, Search and Services, then Choose what to Clear, and check Cookies and Cached Images and Files. Safari users can go to Safari, Clear History and Website Data. Refer to your browser’s help documentation for exact instructions.
Try Loading Ticketmaster in Incognito/Private Mode
After clearing your cache, try opening an incognito or private browsing window and navigating to Ticketmaster. This will rule out any other cached site data or browser extensions interfering with the page loading correctly. If Ticketmaster loads fine in incognito mode, then you know some setting or extension in your normal browser environment is the culprit.
In Chrome desktop, click the 3-dot menu, New Incognito Window. In Firefox, go to File, New Private Window. For Microsoft Edge, open a new tab and click the ellipses in the top right, then New InPrivate Window. Safari users can go to File, New Private Window.
Check Account Login Status
Make sure you are actually logged into your Ticketmaster account. Sometimes browser cookies expire or get deleted, logging you out without you realizing. Try signing out completely, closing the browser, reopening it, and logging back in. If you get an error message during login, there may be an issue with your account credentials.
You can also try resetting your password by clicking Forgot Password? on the Ticketmaster login page. This will send a password reset email if your account email is recognized. If not recognized, your email may have changed or there is an issue with your account.
Enable Cookies and Disable Ad Blockers
Ticketmaster requires cookies enabled in your browser for managing logged in account sessions. Make sure cookies are not disabled in your browser settings. Additionally, many ad blocker browser extensions prevent site code from loading properly, so try whitelisting Ticketmaster or disabling your ad blocker completely.
In Chrome desktop, go to Settings, Privacy and Security, Cookies and Other Site Data, then toggle ‘Allow sites to save and read cookie data’ to blue enabled. For ad blocking extensions, click the Extensions icon, expand your ad blocker, and toggle it off. Firefox cookie settings are in Options, Privacy & Security. Uncheck ‘Block Cookies and Site Data’ or make an exception for Ticketmaster. Disable any ad blockers under Add-ons. The process is similar for Edge, Safari and other browsers.
Update Your Browser
Make sure your browser is updated to the latest version. Old unsupported browsers have compatibility issues loading modern websites. Ticketmaster recommends using the newest Chrome, Firefox, Safari or Edge browsers. Keep your browser updated through the appropriate settings or app store.
Try Another Device
See if you can access your Ticketmaster account on another device like your phone, tablet or a different computer. If it loads fine elsewhere, an issue with settings, extensions or the cache on your original device is likely preventing Ticketmaster from loading correctly. You can then focus troubleshooting efforts on your problem desktop or mobile browser.
Clear DNS Cache
Your device caches DNS records to speed up domain name lookups. But sometimes these records get outdated or corrupted. Clearing your DNS cache forces your computer to do a fresh lookup for Ticketmaster’s servers. This can potentially fix loading issues.
On Windows, open Command Prompt as admin and run ‘ipconfig /flushdns’. For Mac, open Terminal and enter ‘sudo killall -HUP mDNSResponder’. On iPhone, go to Settings, General, Reset, Reset Network Settings. For Android, go to Settings, Network & Internet, Advanced, Private DNS, then select Automatic.
Reset Network Settings
As a last resort, you can reset your computer or phone’s network settings to factory default. This will erase all Wi-Fi passwords, network configs and often fixes connectivity problems. Resetting network settings often fixes website loading issues.
On Windows 10, go to Settings, Network & Internet, Status, then at the bottom Network reset. For Mac, open System Preferences, Network, click the cog icon bottom left and Select ‘Set Service Order’, then Drag ‘Wi-Fi’ and ‘Bluetooth PAN’ to top. Finally, click ‘Apply’. On iPhone, go to Settings, General, Reset, Reset Network Settings. For Android, go to Settings, General Management, Reset, Reset Network Settings.
Contact Ticketmaster Support
If you still cannot get your Ticketmaster account to load properly after trying the above troubleshooting, you’ll need to contact their customer support. Start by checking for any known service outages on Ticketmaster’s status page. If no outages are reported, reach out to their online chat support or call their helpline.
Explain your situation in detail and what steps you’ve taken already. They can check the status of your account and perform troubleshooting on their end. Don’t forget account details like your email and recent ticket purchases. Ticketmaster can reset passwords, recover accounts, and diagnose other problems preventing your account from loading.
Wait it Out
In some cases, if Ticketmaster is experiencing heavy traffic or a widespread service disruption, your account may temporarily fail to load. This is frustrating but sometimes patience is needed for Ticketmaster’s systems to recover on their own. Unless you urgently need access, take a break and try again in a few hours.
Bookmark Ticketmaster’s status page and check it for updates. Often they will post if any incidents are affecting website performance. If no notifications after waiting for some time, try the troubleshooting steps above.
Try Later at Off-Peak Times
Ticketmaster gets hammered with traffic during busy sales times like right before a major concert or event goes on sale. All the eager fans frantically trying to buy tickets overload their servers. If attempting to access your account during peak sales, it may simply fail to load due to excess demand.
Plan to log into your Ticketmaster account during off-peak times, like weekday mornings or late nights. Avoid the rush of traffic around big events. The site performance and load times will be much improved during lower traffic periods.
Use a Different Wi-Fi or Mobile Network
Connectivity issues with your particular internet service provider, Wi-Fi network, or mobile carrier can also prevent Ticketmaster from loading. Troubleshoot by switching to a different Wi-Fi hotspot or using your mobile data instead. If Ticketmaster then loads fine, you can confirm something is up with your regular network.
Problems could includeblocked ports, DNS issues, network congestions, or temporary ISP outages. You may need to contact your ISP or network admin directly if the problems persist. Using a VPN connection can also route around any network problems.
Switching mobile networks on your phone can rule out any carrier issues. Turn off Wi-Fi and try loading Ticketmaster using just your mobile data instead. If it works, you know the problem lies with your Wi-Fi connection or router settings.
Check Ticketmaster System Status
It’s always a good idea to check Ticketmaster’s system status page for any service issues or degraded performance with their platform before troubleshooting your device. Find their real-time system status at status.ticketmaster.com.
Here you can see if there are any active incidents impacting website availability, ticket purchases, logins, or other services. If any relevant problems are identified, you’ll have to wait for Ticketmaster engineers to resolve the issue on their end.
The system status page will indicate if the problems affect all users globally or just certain regions. Any updates are also posted as Ticketmaster’s technicians work to restore service functionality and website access.
Try Accessing Account on ticketmaster.com
Ticketmaster runs localized versions of their website for different countries and regions. Try manually entering ticketmaster.com specifically in your browser to see if you can access your account on their US website.
Sometimes ticketmaster.ca, ticketmaster.co.uk or other regional sites have technical issues that don’t affect ticketmaster.com. So go directly to their global site to troubleshoot loading problems.
Your account credentials should work across all Ticketmaster domains. Note that tickets you purchased through a different Ticketmaster country site may not show up in your account on ticketmaster.com. You would need to log into that specific region’s site instead.
Enable Ticketmaster Notifications
If you’re expecting an urgent email notification from Ticketmaster such as for an upcoming event’s presale code, make sure your account has notifications enabled.
Log into Ticketmaster, go to your account settings, notifications tab and toggle on any notices you want to receive. These could include order confirmations, special offers, presale passwords or other time-sensitive info.
With notifications on, these emails should still reach your inbox even if you’re having trouble accessing your Ticketmaster account itself. Note that unsubscribing from marketing emails will disable some notifications.
Reset Your Router
If you cannot access Ticketmaster on any device connected to your home Wi-Fi network, try restarting your wireless router. This reboots the device, resets all connections, clears up any software hiccups, and flushes the DNS lookup cache.
First unplug your router power cable for one minute to fully power cycle it. Then plug back in and wait several minutes for it to boot up. Reconnect your devices to the Wi-Fi. Often this fixes intermittent internet connectivity and website loading problems.
Conclusion
Troubleshooting website and account loading issues requires patience and diligence. Start with easy browser-related fixes like clearing cache, cookies and extensions. Make sure your browser is updated and network connections are good. Reset network settings and DNS as needed. Check for Ticketmaster service issues during peak traffic times. Finally, contact their customer support if problems persist across devices.