TicketNetwork.com is an online marketplace that allows people to buy and sell tickets for sports, concerts, theater, and other live entertainment events. The site acts as a platform to connect ticket buyers and sellers, similar to sites like StubHub and VividSeats.
With any online ticket marketplace, it’s natural for consumers to have concerns about whether the site is trustworthy and if the tickets being sold are legitimate. In the case of TicketNetwork, here is a look at some of the key factors that speak to the site’s legitimacy.
Company Background
TicketNetwork is one of the largest secondary ticket marketplaces operating today. The company was founded in 2002 and is headquartered in South Windsor, CT. TicketNetwork owns and operates a portfolio of consumer-facing ticket sites including TicketNetwork.com, Ticket Liquidator, and TicketsPlus.
The company has been in business for over 15 years and sells millions of tickets per year. It has served over 5 million customers since its founding. This level of scale and longevity suggests that TicketNetwork is running a real and sustainable ticketing operation.
BBB Rating
TicketNetwork.com currently has an A+ rating with the Better Business Bureau (BBB). The BBB is a nonprofit organization that promotes trust between businesses and consumers through objective ratings and reviews.
To earn an A+ rating, businesses must meet BBB accreditation standards related to honesty, transparency, and sound advertising practices. An A+ rating signifies a company has met BBB’s highest standards for trust and integrity.
The fact that TicketNetwork has achieved this top rating after being in business for over 15 years shows they have built a reputable track record as viewed by the BBB.
Customer Reviews
Looking at online customer reviews can provide insight into real experiences buyers have had purchasing tickets on TicketNetwork.
On platforms like TrustPilot, TicketNetwork currently has 4 out of 5 stars based on over 1,700 reviews. 77% of reviewers rate their experience as “Excellent” or “Great.” Some of the most common praise includes fast shipping, good prices, and responsive customer service.
There are also websites that crowdsource feedback on ticket resale marketplaces. On ResellerRatings.com, TicketNetwork has a score of 7.6 out of 10 based on nearly 1,500 reviews. Sites like BestCompany.com and ConsumerAffairs.com also show mostly positive feedback.
As with any business, some negative reviews are inevitable. But the predominantly positive feedback for TicketNetwork across multiple review sites indicates most customers have good experiences.
Refunds and Customer Service
TicketNetwork provides customer service by phone and online chat as well as a ticket refund/exchange policy for most events. This allows customers to get help resolving any issues with their ticket orders.
The ability to get support and the refund policy provide buyer protection. If any issues come up with an order, customers can get assistance and potentially recoup their purchase amount.
Partnerships and Associations
TicketNetwork partners with numerous professional sports teams and live event venues. Some of their partners include Madison Square Garden, the Boston Celtics, and Radio City Music Hall.
The company is also a member of industry associations like the National Association of Ticket Brokers. Associations like this promote ethical business standards.
These types of partnerships and affiliations indicate other businesses and organizations view TicketNetwork as a respected player in the ticket resale industry.
Ticket Sources
TicketNetwork gets its ticket inventory from a mix of sources, including:
- Season ticket holders or individual ticket holders reselling extra tickets
- Professional ticket brokers
- Fan-to-fan exchanges
- Partner sites consolidating inventory
The site provides transparency into the source of each ticket. There are also protections like guaranteed valid tickets or 150% money back. This helps minimize buyer risk when purchasing tickets.
Security and Encryption
TicketNetwork uses encryption and other security measures to protect customer transactions:
- Secure socket layer (SSL) encryption protects payment info and other personal data
- Customers can use Visa SecureCode or Mastercard SecureCode for extra protection
- Physical ticket shipping uses trackable couriers
- Tickets are guaranteed valid or customers get a refund
These types of security protections decrease the chances of fraud when buying or selling tickets through the marketplace.
Final Word
In summary, here are some of the key points that support TicketNetwork as a legitimate ticket marketplace:
- Well-established company with an A+ BBB rating
- Mostly positive customer reviews on third-party sites
- Refunds and customer service for support
- Partnerships with major venues and sports teams
- Mix of ticket sources and protections for buyers
- SSL encryption and other security measures
Considering these factors, TicketNetwork appears to be a genuine and trustworthy online ticket marketplace for buying and selling verified event tickets.
As with any online transaction, customers should still exercise some caution. Double check order details before purchasing, read company policies, and contact customer support with any questions.
Ultimately, TicketNetwork seems to have implemented appropriate protections and controls to facilitate a safe ticket buying experience on their digital platform.
Frequently Asked Questions
Is TicketNetwork legit for buying concert tickets?
Yes, TicketNetwork is a legitimate source for buying concert tickets. The site provides tickets for all types of concerts from major artists’ national tours to smaller local shows. Customers can often find tickets at competitive prices compared to other secondary marketplaces. Like all orders, concert tickets purchased on TicketNetwork are guaranteed valid or you get your money back.
Is TicketNetwork cheaper than Stubhub?
Ticket prices can vary between TicketNetwork and StubHub for the same events. In general, TicketNetwork tends to have cheaper tickets than StubHub on average, but not always. It’s best to compare ticket listings across both sites to find the best deals for any particular concert, game, or show.
Can TicketNetwork tickets be trusted?
Yes, TicketNetwork is a trustworthy source for event tickets. They guarantee all tickets are valid or customers get a full refund. Their customer service team is available by phone or chat to help with any ticket-related issues. TicketNetwork has delivered millions of tickets successfully over their 15+ years in business.
Does TicketNetwork sell fake tickets?
No, TicketNetwork does not sell fake or counterfeit tickets. They stand behind their ticket authenticity guarantee on all orders. If any ticket ends up being invalid or not allowed entry, customers can contact support for a full refund. Rigorous vetting of ticket suppliers helps minimize fake ticket issues.
Is TicketNetwork resale legit?
Yes, purchasing resale tickets through TicketNetwork’s marketplace is a legitimate option. They are an established secondary ticket marketplace similar to StubHub or VividSeats. All orders are covered by their 150% money back guarantee in case any issues come up with resale tickets. Fake tickets are also extremely rare due to supplier oversight.
The Pros of Buying from TicketNetwork
For those considering using TicketNetwork for event tickets, here are some of the key benefits the platform provides:
- Large selection of tickets – They offer tickets for sports, concerts, theater, comedy shows, festivals, and more. Customers can find tickets for events big and small.
- Good prices – Prices are often cheaper than primary ticket sites and compete well vs. other secondary marketplaces.
- Reliable service – With over 15 years in business, they have proven to be a dependable ticket source.
- On-time delivery – TicketNetwork utilizes trackable ticket shipping and delivery methods.
- Refunds available – Customers can get a refund in case of any ticket delivery problems or invalid tickets.
- Secure purchasing – SSL encryption and other security measures are used to protect transactions.
Overall, TicketNetwork provides an easy way for customers to shop for event tickets while offering protections to ensure a safe purchasing experience.
Potential Drawbacks
While TicketNetwork is generally seen as a respectable ticket marketplace, there are a couple potential drawbacks to consider:
- No firsthand ticket sourcing – They rely entirely on third parties for ticket inventory.
- Higher fees – Fees like service charges can drive up the final cost versus face value tickets.
- Lack of buyer protection with some payment methods – Certain payment types limit the recourse available in case of issues.
- Scarce tickets for hot events – High demand tickets can sell out quickly after release.
Overall though, many buyers are willing to accept these potential trade-offs for the convenience, selection, and pricing TicketNetwork can offer. Being an intermediary marketplace does present some inherent limitations vs. directly sourced ticket inventory.
Alternatives to Consider
While TicketNetwork is a legitimate option, here are a few alternatives to consider as well for secondary market tickets:
- StubHub – Larger inventory for some high profile events and competitive pricing.
- Vivid Seats – Also has a loyalty rewards program for buyers.
- SeatGeek – Emphasizes their Deal Score pricing model.
- Gametime – Specializes in last minute ticket deals.
Comparing prices and listings across these secondary marketplaces can potentially help buyers save more on desired tickets. Direct purchase from venues or fan exchanges like NFL Ticket Exchange are also options.
The Bottom Line
Based on its history, security protections, customer service, and other factors analyzed here, TicketNetwork appears to be among the most reputable options for buying event tickets online.
While buyers always need to exercise caution transacting online, TicketNetwork seems to have implemented appropriate safeguards to facilitate secure ticket exchange through their marketplace.
By sticking to some best practices like comparing prices between sites, understanding refund policies, and contacting support with any questions, customers can buy from TicketNetwork with confidence.
In summary:
- TicketNetwork is a well-established secondary ticket marketplace in business for over 15 years
- They have an A+ rating with the Better Business Bureau
- The majority of customer reviews on third-party sites are positive
- They offer refunds and responsive customer service support
- Their ticket inventory comes from a mix of trusted sources
- Security features are in place to enable safe transactions
When weighing all these factors, TicketNetwork appears to be a legitimate platform for buying event tickets in a secure manner.