Ticketmaster is one of the largest ticket sales and distribution companies in the world. As many people likely know, Ticketmaster is the primary ticketing partner for major concert venues, sports teams, and theatres across North America and in many other countries. With so many customers relying on Ticketmaster to purchase tickets for popular events, website outages or other technical issues can be very frustrating.
Is the Ticketmaster website down right now?
At the time of writing on Sunday, October 15, 2023, the Ticketmaster website appears to be up and running normally. When accessing Ticketmaster.com, the site is loading without any error messages or notices about the website being down. Users are able to search for events, check ticket availability, and proceed through the ticket purchasing process as expected.
There are no notices on Ticketmaster’s social media accounts or announcements on their website indicating any current outages or technical issues. Various online outage trackers that monitor website functionality, such as Downdetector.com, also do not show any spike in reported problems with the Ticketmaster website at this time.
Based on this, it can be assumed that Ticketmaster’s website and online ticketing platform are currently operating normally without any major outages.
What causes the Ticketmaster website to go down?
Although the Ticketmaster website seems to be working fine right now, there have been various instances in the past where the site has gone down for extended periods of time. Some common causes for Ticketmaster outages include:
- High traffic and demand – The Ticketmaster website often experiences failures or crashes during major ticket sales when traffic spikes, overwhelming its servers.
- Distributed denial-of-service (DDoS) attacks – Malicious DDoS attacks designed to take down websites have periodically impacted Ticketmaster’s systems.
- Technical issues or glitches – Bugs, configuration problems, hardware failures, or human errors can also create outages even without surges in traffic.
During major sales for in-demand events or shows, the number of users trying to access Ticketmaster often significantly exceeds normal traffic levels. Crashes can occur when the web servers and infrastructure cannot keep up with the huge demand. Outages may only impact certain geographic regions if the issues are localized.
DDoS attacks can involve bombarding Ticketmaster’s servers with fake requests to overwhelm systems. These malicious attacks are often carried out by professional hackers or botnets. Unfortunately, popular websites like Ticketmaster are common targets.
Even without external factors, technical glitches with Ticketmaster’s website code, servers, network, or data centers can cause temporary outages. Human error, such as a technician accidentally configuring something incorrectly, can also be at fault.
When has Ticketmaster gone down recently?
Some notable examples of recent major Ticketmaster outages include:
- November 2021 – A four-hour outage impacted Ticketmaster sites across multiple countries during Adele’s ticket sales for her Las Vegas residency shows.
- February 2020 – A technical issue caused a seven-hour worldwide outage, disrupting ticketing services.
- October 2018 – Sites crashed for seven hours during ticket sales for Michelle Obama’s book tour.
- September 2017 – A four-hour outage occurred during ticket sales for Ed Sheeran’s 2018 stadium tour.
In all these cases, Ticketmaster reported extremely high traffic volumes that overwhelmed the sites during peak ticket demand for major concerts and events. This caused the outages and prevented fans from purchasing tickets online until issues were resolved.
The company has since invested in improving its website infrastructure to handle larger volumes. However, major sales can still occasionally cause crashes despite these efforts.
Is Ticketmaster currently having issues with any events?
At this moment, Ticketmaster does not appear to be experiencing any widespread issues for upcoming events. The site is allowing users to search tickets and make purchases as normal without any notices about specific events being impacted.
That said, there are nearly always some individual events that may have unique issues. Smaller one-off problems can occur like:
- Specific venue tickets not showing up properly
- Inventory displays being inaccurate for a particular show
- Delays in new events being loaded onto the site
These types of minor technical glitches are hard to avoid entirely, even when a site is working generally fine overall. However, Ticketmaster does not seem to have any major event-specific issues right now based on reports and user comments.
Barring any major new technical problems, upcoming ticket sales should proceed normally. Of course, high demand shows can still tax its systems. But upcoming events do not appear to be at higher risk of issues currently.
What should you do if Ticketmaster is down?
If you attempt to access Ticketmaster and find the website is down, there are a few things you can try:
- Check Ticketmaster’s social media – They will often post updates on Twitter, Facebook, or Instagram regarding any outages.
- Try again later – The outage may be temporary, so give it some time and test again.
- Use your mobile app – The Ticketmaster mobile app sometimes still works if the website has issues.
- Contact the box office – You may be able to purchase tickets directly through the venue’s box office.
- Try a fan exchange site – Sites like StubHub may have tickets available even if Ticketmaster is down.
Keep in mind that during major on-sales, all options are likely to have very limited ticket availability if Ticketmaster is down. But sites like StubHub or the venue’s box office could get you tickets even while Ticketmaster suffers an outage. Waiting for Ticketmaster to recover is also an option, but keep checking social media for updates on the outage.
How can you troubleshoot Ticketmaster website problems?
If Ticketmaster is working inconsistently or acting slow, but not entirely down, there are some troubleshooting steps you can take:
- Clear your browser cache – Clear cached files and data and reload the page.
- Try another browser – Test if one browser works better than another.
- Check your internet connection – Make sure you don’t have connectivity issues on your end.
- Use incognito/private mode – This eliminates any browser extensions or account issues.
- Try on a different device – Switch to another device like a mobile phone if possible.
- Contact support – Reach out to Ticketmaster customer service by phone or chat.
If you are experiencing problems on just one device, clearing the browser cache, trying incognito mode, or using another browser can often resolve them. Connection problems on your end can also sometimes cause difficulties accessing Ticketmaster.
But if Ticketmaster has partial outages or regional issues, you may not be able to access it normally on any device. Contacting their support team could help determine if broader technical problems are occurring behind the scenes.
Does Ticketmaster ever do planned maintenance outages?
Yes, Ticketmaster will occasionally take their systems offline intentionally to perform planned maintenance. These outages are scheduled in advance late at night or early morning to minimize impact on customers.
Some examples of maintenance that may require downtime include:
- Hardware upgrades
- Software patches
- Database maintenance
- Network fixes
- Configuration changes
Ticketmaster tries to avoid extended maintenance periods during peak sales. But less disruptive tune-ups may happen more routinely. Users may see a maintenance page for a brief period in the middle of the night during these planned works.
For major upgrades, Ticketmaster will provide advance notice on their website and social channels. But shorter maintenance may occur without much warning beyond a maintenance page if you try to access the site.
Should you keep retrying Ticketmaster if you get error messages?
If Ticketmaster is truly down for an outage, continually hitting refresh or retrying is unlikely to get the site working until issues are fixed on their end. Too many retries can actually add more strain to an already overloaded website.
However, if error messages occur intermittently or pages load inconsistently, refreshing after waiting a minute or two can sometimes get things working again. The issues may be transient and clearing them simply requires reloading the page.
But repeated rapid retries are usually counterproductive. If you get consistent failures over several minutes, it likely indicates a broader outage. You will probably have to wait it out rather than force your way through errors.
One exception is during high demand on-sales when getting tickets requires luck and persistence. Reloading constantly as soon as sales open can give you an edge in grabbing tickets before they sell out, if the site holds up.
Is Ticketmaster currently having issues with logins or accounts?
Based on reports from users online, Ticketmaster does not appear to be experiencing any widespread issues with user accounts or logins at the moment. Customers are indicating they are able to successfully access their Ticketmaster accounts.
There are no notices indicating known login problems impacting the site currently. You may see error messages if you personally have trouble with your specific username and password, but these types of individual account issues are to be expected.
As long as you enter your correct login credentials, you should be able to access your Ticketmaster account and profile as normal right now without major interruptions. Of course, sporadic login problems can still occasionally occur even without site-wide issues.
Troubleshooting Ticketmaster login problems
If you suddenly can’t login to your Ticketmaster account, some troubleshooting tips include:
- Reset your password if forgotten
- Check your username is entered correctly
- Try your account credentials on another device
- Clear browser cookies and cache
- Ensure you are not blocked for security reasons
- Contact Ticketmaster support for assistance
Small individual account issues like forgetting your password are not uncommon. But if you follow troubleshooting steps and still cannot get into your account when no larger outages are reported, you may need to reach out to Ticketmaster directly to resolve your problem.
Conclusion
In summary, the Ticketmaster website appears to be functioning normally at the moment with no noticeable outages reported recently. Users seem to be able to access Ticketmaster to search and purchase most event tickets successfully.
Like any major website, Ticketmaster is subject to occasional disruptions, slowdowns, and technical glitches. But there are no identified major problems impacting the site across regions currently based on monitoring of various sources.
Ticketmaster’s systems remain susceptible to crashes during peak traffic periods for hot ticket on-sales. However, their website infrastructure continues to improve to handle heavier loads. While frustrations still occur, severe multi-hour outages seem to be becoming less common over time.
As long as you plan ahead and keep expectations realistic, particularly for very popular events, you should be able to rely on Ticketmaster for most routine ticketing needs as long as no emerging issues arise. Just be ready with backup options in case you encounter problems during major sales.