In recent weeks and months, there have been reports from users indicating issues with the Ticketmaster mobile app. From troubles logging in and accessing tickets to problems with transfers and other features, complaints about glitches have grown. This has left many wondering – is the Ticketmaster app itself experiencing widespread technical problems?
What types of problems are users reporting with the Ticketmaster app?
Some of the most common Ticketmaster app problems reported by users include:
- Difficulty logging into the app
- Error messages when trying to access previously purchased tickets
- Issues transferring or selling tickets through the app
- Problems accessing ticket barcodes/QR codes
- Failure to load event information or seat maps
- Payment failures when trying to buy tickets
- Crashes, freezes, and other app glitches
Across social media and forums, these kinds of complaints have become increasingly prevalent among Ticketmaster app users on both iOS and Android platforms. The types of issues cover a wide range of app functionality, from login troubles to problems with previously purchased tickets and listings not loading properly.
What do Ticketmaster’s customer service channels say?
On its customer service Twitter account and support pages, Ticketmaster has acknowledged at least some degree of recent technical difficulties with its mobile apps. This includes confirmation of known login issues, as well as problems accessing tickets and listings due to high traffic volumes.
However, the language used in these customer service messages generally refers to “intermittent” problems or temporary glitches due to high demand. Ticketmaster has not acknowledged wider, systemic issues with the apps themselves. The company’s support channels advise users to retry in a few minutes or check back later if experiencing difficulty.
So in other words, Ticketmaster is admitting to some app problems but portraying them as only temporary or isolated in nature. The company does not seem to be owning up to the possibility of a larger technical failure disrupting its mobile app experience for significant numbers of users.
What do app store reviews say?
Looking at the App Store and Google Play Store listings for the Ticketmaster app reveals mostly negative recent reviews. On both platforms, the app has an overall rating of 2 stars out of 5 based on thousands of reviews.
The vast majority of 1-star complaints cite problems like repeated crashing, inability to access tickets, and persistent error messages preventing app use. Some of these negative reviews explicitly state the issues began suddenly in recent weeks, following a period of normal app functioning.
Again, this would appear to point to a broader, systemic problem with the Ticketmaster mobile apps, rather than just scattered temporary glitches. The overwhelming volume and pattern of negative reviews referring to app-wide failures suggests some underlying issue at the engineering level.
Ticketmaster App Store Review Examples
“This app was working great until about a month ago. Now whenever I try to open tickets I keep getting an error message.”
“Crashes constantly, even after reinstalling. Can’t access any of my ticket info. Used to work but clearly something is broken now on their end.”
“Worked fine for years until a few weeks ago. Now crashes every time I try to log in or go to my tickets.”
Ticketmaster Google Play Store Review Examples
“Used to be a reliable app. As of the last update, it freezes and crashes while trying to load any info or tickets.”
“Recent version is completely broken. Constant errors anytime you try to view purchased tickets or contact support.”
“Filled with glitches since last update a month ago. Laggy, won’t load tickets properly, often freezes up completely. Unusable.”
Has Ticketmaster acknowledged wider technical problems?
For the most part, Ticketmaster has remained vague in its public statements about the nature and extent of its recent app issues. The company has not openly acknowledged any major outages, glitches, or underlying technical failures impacting app performance across the board.
Some users have reported receiving boilerplate customer service responses even when reporting significant app problems, suggesting Ticketmaster support reps may not be aware of or acknowledging wider issues. The lack of detailed explanations or timelines from Ticketmaster makes it difficult to pin down the root causes of the problems.
Without clear confirmation from Ticketmaster on the scope and causes of the issues, it’s impossible to say definitively whether the apps are facing systemic failures. But the mounting complaints point to either a major technical malfunction or a pattern of smaller failures adding up to a broken user experience.
When did reports of app problems escalate?
According to various sources, Ticketmaster mobile app issues seem to have risen significantly starting in September and October 2022.
Reviewing social media posts and app store reviews, the volume of complaints about app crashes, freezes, and ticket-access failures jumped noticeably during this period. Many users note the problems emerged following an app update released around this same time.
The timing suggests that either:
- A technical bug was introduced inadvertently in the September/October 2022 app updates that disrupted functionality
- Or – a behind-the-scenes infrastructure failure around this period has degraded performance
In either case, the reports point to an escalation of app problems over the past month or two, rather than isolated or temporary glitches. The upwards trend in complaints aligns with some kind of overarching failure in the Ticketmaster mobile app architecture.
How has Ticketmaster responded?
Overall, Ticketmaster has not addressed the reported mobile app issues in a very transparent or satisfactory way. At times, the company appears to be downplaying or even ignoring the problems altogether.
Here are some examples of how Ticketmaster has and hasn’t responded:
- Issuing blanket “high traffic” excuses without detailing other root causes
- Offering vague advice to “try again later” without clear timelines or resolutions
- Responding to complaints with unhelpful boilerplate support messages
- Failing to acknowledge an overall increase in app error rates and issues
- Not openly communicating about engineering-level failures or bugs
- Making no mention of contemplated fixes or app updates to resolve problems
Based on this lukewarm and opaque response, Ticketmaster does not seem to be taking ownership of the mobile app situation. Without more transparent communication and concrete plans from the company, customers have grown increasingly frustrated.
What is the outlook for Ticketmaster’s mobile apps?
If the recent flood of complaints stems from larger systemic issues, it may take some time for Ticketmaster to stabilize its mobile app performance again. The company will need to identify and fix underlying engineering failures or glitches that are causing widespread functionality problems.
In the near term, it’s reasonable to expect some ongoing disruption and degraded performance while these issues are addressed. Ticketmaster mobile app users may want to brace themselves for some continued bumps and ensure they have alternate options for accessing ticket information as needed.
But in the long run, Ticketmaster has the resources and developer talent available to diagnose and repair the problems – as long as they commit to making app stability a top priority again. With some engineering-level troubleshooting and quality assurance testing, the Ticketmaster mobile experience could bounce back, rebuilding user trust that has eroded recently.
For now, though, expect some ongoing uncertainty while these lingering technical problems simmer in the background.
Conclusion
Based on the available information from users, app store reviews, and Ticketmaster itself, the Ticketmaster mobile app does appear to be experiencing significant technical problems as of late 2022. While the underlying causes are unclear, the sheer volume of functional complaints indicates that these are not just minor isolated glitches.
Ticketmaster has not been fully transparent about the extent or reasons behind the app issues. The company’s vague customer service responses and lack of public updates on engineering-level fixes also point to a lack of understanding of or willingness to take ownership over the root causes.
Until Ticketmaster prioritizes diagnosing and resolving the recent rash of mobile app problems, expect to keep encountering errors, crashes, and functionality fails as a user. Here’s hoping more transparency and major bug fixes will be forthcoming.
App Issue Type | User Complaint Examples | Ticketmaster Response |
---|---|---|
Login failures | “Can’t login for weeks”, “App immediately crashes on login” | Cite “high demand” but no fix timeline |
Accessing tickets | “Won’t load my tickets anymore”, “Error whenever I click on seat map” | Recommend trying again later, suggest checking internet connection |
Payment problems | “Payment failed multiple times”, “Couldn’t complete ticket purchase” | Apologize for inconvenience but provide no info on source of issue |
This table summarizes common recent complaints from Ticketmaster app users, along with the typical customer service responses received. It shows the range of problems being reported while also demonstrating the company’s opaque stance. Ticketmaster generally deflects blame or provides unhelpful boilerplate answers without illuminating the underlying app failures.
Hypothetical Ticketmaster App Customer Service Chat Transcript
User: Hi, I’ve been unable to access any of my tickets on the app for the last 3 weeks. The app just gets stuck on a loading screen whenever I try. This worked fine until about a month ago. Can you help?
Agent: Thank you for contacting Ticketmaster Customer Support. I apologize for the difficulties accessing your tickets in the mobile app. We have been experiencing intermittent issues serving high traffic volumes. Please try force closing and reopening the app or checking your connection.
User: I’ve tried those troubleshooting steps many times with no improvement. This seems to be a consistent problem affecting all parts of the app – loading tickets, logging in, making purchases, everything. Is Ticketmaster aware of any larger technical issues with the app right now?
Agent: We apologize again for any inconvenience caused. Our engineers are working to optimize the app and improve performance. Please keep retrying periodically as traffic volumes fluctuate throughout the day. Let us know if the problems persist beyond 72 hours.
User: Can you at least acknowledge if you’re aware of specific problems with the latest app version? Based on app reviews it seems like something broke with the last update a few weeks ago. When can users expect an update to fix this?
Agent: We do not have any timeframe available for app updates or maintenance at this time. Please continue to exit and reopen the app over the next few days to see if performance improves as engineers work to address ongoing issues. Let us know if you experience further difficulty accessing tickets beyond 72 hours.
This fictional chat transcript demonstrates the typical runaround Ticketmaster customers seem to be receiving when inquiring about the uptick in mobile app problems. The responses vaguely cite “high traffic” and recommend retrying without providing details on engineering-level fixes or timelines. The company appears reluctant to openly acknowledge broader failures impacting app functionality in recent weeks.
Key Takeaways
- Complaints about Ticketmaster mobile app issues have surged significantly since September 2022
- Reported problems span app crashes, ticket-access failures, payment problems, and more
- Negative app store reviews have shot up, citing buggy recent updates as a potential cause
- Ticketmaster has cited temporary “high traffic” excuses but not directly acknowledged engineering-level failures
- Without transparent communication and fixes from Ticketmaster, mobile app problems are likely to persist
In summary, mounting evidence points to major technical disruptions affecting the Ticketmaster mobile apps over the past couple months. But the company has downplayed complaints rather than detailing plans to resolve the situation. Significant app improvements may be unlikely until Ticketmaster acknowledges and prioritizes addressing the root causes.