TicketCity is an online ticket marketplace that allows users to buy and sell tickets for sporting events, concerts, theater shows, and more. The company has been around since 1990 and sells tickets to events around the world. When considering using TicketCity or any secondary ticket site, it’s natural for consumers to wonder – is this site trustworthy? Here’s what you need to know about TicketCity’s reputation and safety.
TicketCity Overview
TicketCity is an online ticket broker or secondary ticket marketplace. This means they do not sell the original tickets direct from the source like the venue or team. Instead, they resell tickets that were originally purchased by someone else who can no longer attend the event. TicketCity gets their ticket inventory from a mix of season ticket holders, concert promoters, radio stations, charities, ticket brokers and everyday fans trying to resell their tickets.
Is TicketCity Legit?
Yes, TicketCity is a legitimate company that has been in business since 1990. They are a well-established secondary ticket marketplace. TicketCity is based in Austin, Texas and sells millions of tickets per year to customers worldwide. They have an A+ rating with the Better Business Bureau and are an accredited business with the BBB.
Signs that TicketCity is a Trustworthy Site:
- In business for over 30 years
- A+ rating with BBB and over 1,100 reviews
- Member of the National Association of Ticket Brokers
- Over 1 million Facebook followers
- Positive reviews on Trustpilot and other review sites
- Reliable customer service via phone, chat, email
- Secured website with SSL encryption
- No major scandals or lawsuits
While there are risks anytime you purchase tickets from a secondary source, TicketCity has built a reputation as being one of the more reliable and trustworthy online ticket sites.
Are TicketCity Tickets Real?
Yes, TicketCity sells valid event tickets. However, there is always a risk of fake tickets when buying from a secondary source. Here are some reassurances about TicketCity’s ticket legitimacy:
- TicketCity has a 100% money-back Guarantee on all tickets. If tickets are invalid for any reason, you will get a full refund.
- They have a large, experienced team that works to verify tickets and avoid fraud.
- The majority of TicketCity orders do not have any issues with invalid tickets.
- Reviews indicate most customers receive valid tickets that scan properly at the venue.
While fake tickets are a possibility, TicketCity tries to minimize risk by vetting inventory and standing behind tickets with their guarantee. Buying e-tickets direct from the site is safest.
Is TicketCity Safe and Secure?
Yes, TicketCity utilizes various security measures to keep their site and transactions safe. Here are some of their safety practices:
- Website has 256-bit SSL encryption
- PCI compliance to protect credit card data
- Physical and electronic security measures
- Servers monitored 24/7 for suspicious activity
- Address verification used to detect fraudulent orders
- 100% money-back guarantee if customers do not receive valid tickets
TicketCity also provides customer support via phone, email and chat in case any issues arise with an order. Their policies and security measures work to minimize risk and give customers recourse if any problems occur.
Common TicketCity Reviews and Complaints
Here are some common themes found in TicketCity reviews:
Positive TicketCity Reviews
- Easy and secure website to order tickets
- Large selection of tickets to popular events
- Tickets arrived as promised in a timely manner
- Good prices and verified authentic tickets
- Solid customer service
Negative TicketCity Reviews
- High fees and service charges added at checkout
- Some complaints of tickets being overpriced
- A few reports of invalid tickets, but mostly good experiences
- Some shipping delays, but tickets arrived in time for event
- Mixed reviews of customer service
The majority of reviews for TicketCity are positive. Most complaints involve their fees or pricing rather than issues with invalid tickets. There are some negative reviews, but no major widespread issues reported.
Is TicketCity Worth the Risk?
While buying tickets from any secondary marketplace comes with some inherent risk, TicketCity is considered one of the more reliable options. They have a longstanding reputation and utilize policies like their guarantees to minimize risks in buying from a reseller. While you may pay more in fees compared to a primary ticket seller, many customers report positive experiences using the site.
Tips for Safely Buying TicketCity Tickets
Here are some tips for getting valid tickets and avoiding scams on TicketCity:
- Buy e-tickets directly from TicketCity rather than resellers. This guarantees your tickets come directly from their supply.
- Review TicketCity’s policy on fraudulent tickets. Know you are covered by their 100% money-back guarantee.
- Pay by credit card and review charges carefully. This provides added protection against fraud.
- Avoid extremely low prices that may signal scam tickets.
- Register tickets in your name on the venue’s site when possible.
- Be wary of “too good to be true” deals from resellers.
Conclusion
TicketCity is generally considered a reliable source of secondary market tickets. While there is some risk buying from a reseller, TicketCity has built a reputation as a trusted site based on security, guarantees, and customer service. Many customers report seamless experiences buying tickets at competitive prices. As with any secondary tickets, it’s smart to take precautions around fraud. But overall, TicketCity is regarded as one of the safer options for ticket resale marketplaces.