Avast is a popular antivirus software company that offers security solutions for consumers and businesses. With millions of users worldwide, Avast likely receives many support inquiries daily. So do they provide a phone number for customer assistance? Let’s take a look.
Does Avast offer phone support?
Yes, Avast does provide telephone support for their customers. However, the available support options vary depending on the specific Avast product you have.
For home users of the free Avast Antivirus software, phone support is not offered. The free version only provides access to the Avast forums for troubleshooting help and submitting support tickets. Upgrading to one of Avast’s premium paid security suites like Avast Premier unlocks additional support benefits, including telephone assistance.
On the other hand, Avast’s business and enterprise-level products like Avast Business Antivirus and Secure Internet Gateway come with phone support access as part of the package. So companies using Avast’s commercial cybersecurity solutions can easily reach support agents over the phone if needed.
Avast’s customer support phone numbers
The specific customer support phone number to reach Avast depends on your product and location. Here are the known numbers:
United States and Canada
Avast customers in the US and Canada can call:
- 1-888-238-1861 for Avast Premium PC/Mac security software support
- 1-888-944-9443 for Avast Mobile Security / WiFi Security
- 1-877-750-6983 for Avast Family Security / Small Office Security support
- 1-877-666-2019 for Avast Premium Mobile Security for Android support
- 1-877-571-6595 for Avast Business Antivirus / SecureLine VPN / Passwords / DNS Protection
Support hours are 24/7.
United Kingdom
For Avast users in the UK, the support numbers are:
- 020 3772 6584 for consumer product support
- 020 3870 4765 for Avast Business product support
Support hours are 8:30am – 6pm Monday to Friday.
Germany
In Germany, contact:
- 069 257 849 963 for customer support
- 089 143 053 443 for Avast Business support
Support hours are 9am – 6pm Monday to Friday.
France
French Avast users can call:
- 01 76 49 48 17 for general customer support
Support hours are 2pm – 10pm Monday to Friday.
Contacting Avast support by email
Avast also offers customer support by email for some products. Here are the known email addresses:
- [email protected] for general home user support inquiries
- [email protected] for Avast Small Office Security users
- [email protected] for Avast Business solutions users
However, contacting Avast by phone is recommended for faster assistance compared to email.
Getting quick Avast support through live chat
The fastest way to get help from an Avast support rep is through their instant live chat option. Live chat is available directly within your Avast account dashboard.
To start a live chat session:
- Log into your Avast account at my.avast.com
- Go to the Support page
- Click on the Chat widget in the bottom right corner
- You will be connected with an Avast agent within minutes in most cases
This allows you to get quick answers without having to pick up the phone. However, live chat is only available for premium paid Avast subscriptions, not for free users.
How to contact Avast on social media
You can also reach out to the Avast support team through their official social media profiles if you prefer contacting them that way:
- Twitter – Tweet any support questions to @Avast_antivirus
- Facebook – Message the Avast Facebook page at www.facebook.com/avast
However, you likely won’t get as quick of a response compared to phone, email or live chat support.
Key takeaways on contacting Avast customer support
- Free Avast users can get assistance through forums or support tickets only, no phone support
- Paid premium Avast products include access to telephone technical support
- Avast provides localized support numbers based on country, see above for details
- You can also contact Avast support by email, live chat, Twitter and Facebook
- Live chat offers the fastest response times for paid Avast subscribers
So in summary, while Avast’s free users are limited to web-based support, their premium customers have various options to get in contact directly with Avast’s support staff for prompt assistance – including by phone, email, live chat, and social media. The available numbers and hours depend on location, but support is accessible around the clock for many regions.
Other ways to get help with Avast products
Aside from directly contacting Avast’s support teams, there are a few other good options to find answers for any Avast-related questions or issues you may have:
Search the Avast forums
Avast hosts active community support forums at forum.avast.com. You can browse topics to see if anyone has already covered your question or start a new thread if not.
Check Avast’s knowledge base
Avast maintains an extensive library of help articles that provide instructions and troubleshooting steps for their various software products:
Avast Support Center – Covers Avast’s consumer and small business security software for Windows, Mac, Android, and iOS.
Avast Business Support – Provides help guides for Avast’s enterprise-level cybersecurity solutions.
Contact your IT department
If you are using Avast through your work or school, reach out to your IT help desk for assistance with your device security and protection.
Consult with independent support resources
There are also many third-party technology support websites, forums and videos that may address common questions with using Avast products.
Ensure you have a valid Avast subscription
To access Avast’s full range of customer support options including phone assistance, you need to have an active paid subscription to their premium security software.
Avast’s highly-rated premium products include:
Avast Product | Features | Supported Devices |
---|---|---|
Avast Premium Security | Complete anti-malware protection with extra features like a firewall and sandbox technology. | Windows, Mac |
Avast Premium Mobile Security | Goes beyond antivirus with app locking, webcam security, WiFi checker, and other mobile safety tools. | Android |
Avast SecureLine VPN | Encrypts data and masks online activity to protect privacy when using public WiFi hotspots. | Windows, Mac, Android, iOS |
Avast Family Space | Lets parents monitor children’s device usage and block inappropriate apps and content. | Windows, Mac, Android, iOS |
Pricing starts at $59.99 per year for a personalized device subscription. You can purchase any of the above premium products directly from Avast’s website to gain full access to support:
What to have ready when contacting Avast customer support
To help Avast’s support team investigate and resolve any issues efficiently, it’s recommended to have the following information handy when reaching out:
- Avast product name and version number
- Operating system and version (e.g. Windows 10)
- Device make and model (e.g. HP Pavilion Laptop)
- Exact wording of any error messages
- Screenshots of the problem if possible
- Details on troubleshooting steps already tried
Providing these key details will assist the support agents in understanding the problem and expedite the process to find a solution.
Common issues Avast customers require help with
Here are some of the most frequently asked questions and requests that Avast users reach out to support teams for assistance with:
- Installing/uninstalling/reinstalling Avast software
- Removing virus/malware infections detected by Avast
- Configuring firewall and antivirus scan settings
- Setting up and managing Avast accounts
- Adding additional devices onto an Avast subscription
- Password and account recovery
- Billing and payment issues regarding Avast purchases
- Software upgrade and update troubleshooting
- Finding a lost or stolen device with Avast’s remote locate features
Avast’s focused customer support staff have extensive experience tackling these and many other technical problems that customers encounter. Reaching out promptly for assistance when faced with any difficulties can help users quickly resolve common security software issues.
Avast support contact information recap
In summary, here are the main options available to get in touch with Avast’s customer support team for help with your antivirus software:
- Phone support – Available for paid Avast subscriptions, with localized numbers based on country. See full list earlier in article.
- Email – General inquiries can be sent to [email protected]
- Live chat – Fastest response times, accessible from your Avast account dashboard.
- Twitter – Tweet questions to @Avast_antivirus
- Facebook – Message Avast’s Facebook page at www.facebook.com/avast
- Forums – Search or post questions at Avast’s community forum at forum.avast.com
- Support articles – Comprehensive help guides available at Avast’s Support Center
With multiple options provided for getting questions answered or issues resolved, Avast strives to offer easily accessible customer support to users of its security solutions.
Bottom line – Is there a phone number for Avast support?
Yes – Avast offers regional phone numbers that paid subscribers can call for assistance with their antivirus software and security products. Free Avast users are limited to online web and email support options only. But with Avast’s premium paid plans, accessing fast and effective technical support guidance is just a phone call away.