Transferring tickets on the Ticketmaster app is a straightforward process that allows you to send tickets you’ve purchased to friends, family, or anyone else electronically. With just a few taps, you can securely transfer tickets without having to physically hand over printed tickets.
Understanding Ticket Transfers
The Ticketmaster app includes a ticket transfer feature that enables the original ticket purchaser to send tickets to others. This allows you to easily distribute event tickets to people in your group if you were the one who purchased them.
Some key things to understand about transferring tickets on Ticketmaster:
- Only the original ticket purchaser can initiate a transfer. If someone else bought your ticket, you cannot transfer it yourself.
- Tickets can be transferred at any time after purchase, up until the event starts.
- There is no fee to transfer tickets through the app.
- Once transferred, the recipient has full ownership of the ticket.
- Tickets can only be transferred one time. The recipient cannot transfer it to someone else.
- All ticket transfers are final – tickets cannot be transferred back to the original purchaser after the transfer is complete.
Requirements for Transferring Tickets
To transfer tickets on the Ticketmaster app, there are a few requirements:
- The original ticket purchaser must have a Ticketmaster account.
- Tickets must have been purchased through a Ticketmaster sales channel and stored in the purchaser’s Ticketmaster account wallet.
- The ticket recipient must have an email address to receive the ticket transfer.
- For recipient to access transferred tickets on their phone, they must also have the Ticketmaster app.
Step-by-Step Guide
Follow these steps to transfer tickets using the Ticketmaster app:
- Log into the Ticketmaster App – Launch the app and log in using your Ticketmaster account credentials that were used to purchase the tickets.
- Go to Your Tickets – From the app menu, tap on “My Tickets” to view your available tickets.
- Select Your Event – Choose the event that has the tickets you want to transfer.
- Tap Transfer – On the event details screen, tap the “Transfer” button near the top.
- Enter Recipient Details – Type in the first and last name of the person you want to transfer the ticket to. Enter their email address.
- Choose Tickets to Transfer – Select the specific ticket(s) you want to transfer from the list.
- Add Recipient Details – You can enter the recipient’s phone number and address info (optional).
- Add a Message – Type a message to the recipient explaining the transfer (optional).
- Confirm Transfer Details – Review all details entered and confirm they are correct.
- Complete Transfer – Tap the “Transfer Tickets” button to complete the ticket transfer process.
Once you hit transfer, the selected tickets will be immediately sent to the recipient by email. As the ticket purchaser, you will also get an email confirmation of the completed transfer.
Transfer Confirmation
After you initiate a ticket transfer on the app, here is what happens:
- The recipient will receive the transfer details by email, including a link to accept the tickets.
- The recipient must click the link to officially accept the ticket transfer.
- Once accepted, the tickets will appear in the recipient’s Ticketmaster account wallet.
- To access the transferred tickets on their phone, the recipient must download the Ticketmaster app and log in.
Until the recipient formally accepts the transfer, the tickets will remain in your account. If they do not accept within a certain time frame, the transfer expires and the tickets are canceled.
Troubleshooting Issues
Here are some common issues and troubleshooting tips for transferring tickets on Ticketmaster:
- Recipient never received transfer email – Check that you entered the correct email address for them. Also advise the recipient to check their spam folder.
- Transfer link expired – The recipient took too long to accept the transfer and it expired. You will need to initiate a new transfer.
- Tickets already transferred – If you get an error about tickets already being transferred, it is likely the recipient has already accepted the transfer.
- Transfer button missing – If the transfer option is not visible, the tickets may be non-transferrable per the event policies.
If you encounter any other issues transferring tickets on the app, you can contact Ticketmaster directly for assistance via phone, chat, or social media support channels.
Transferring Single vs Multiple Tickets
The Ticketmaster app allows you to transfer one ticket or multiple tickets at the same time:
- Single ticket – Tap the transfer icon next to just one ticket to only transfer that specific seat to the recipient.
- Multiple tickets – Select all seats you want to transfer by tapping their associated checkboxes. All chosen tickets will be sent together.
The transfer process is the same whether you are sending one ticket or a whole group of tickets to the same person.
Transferring Tickets Again
It is important to note that transferred tickets cannot be transferred again. For example:
- You transfer a ticket to Person A.
- Person A cannot then transfer the same ticket to Person B.
Ticket transfers can only happen once – from the original purchaser to the final recipient. The recipient takes full ownership of the transferred ticket for the event.
Selling Transferred Tickets
If you transfer someone a ticket for free, they cannot re-sell it on a secondary ticket marketplace. However, if you originally purchased the ticket for the sole purpose of reselling it for a profit, you can transfer the ticket to your buyer after selling it.
In this case, you would sell the ticket through a secondary ticket sales platform, then transfer the ticket to the buyer through the Ticketmaster app to complete the sale. All ticket sales terms are between the buyer and seller.
Cancelling Transferred Tickets
Once tickets are transferred, only the current ticket owner can cancel them. As the original purchaser you can no longer cancel tickets that have been transferred away.
If the ticket recipient cancels a transferred ticket, they will receive the refund (if eligible) to the payment method on their Ticketmaster account.
Transferring Part of an Order
If your Ticketmaster order contains multiple tickets across different events, you can choose to only transfer tickets for one particular event and keep the other event tickets for yourself.
On the transfer screen, you would simply unselect any events you want to keep when choosing tickets, only picking the event you want to transfer the tickets for.
The rest of your ticket order will remain in your account, unaffected by the partial transfer.