Broadway Across America is a live entertainment company that brings Broadway shows to venues across North America. If you have Broadway Across America tickets but can no longer attend the performance, you may be able to transfer the tickets to someone else. Here is an overview of how to transfer Broadway Across America tickets.
Check If Your Tickets Are Transferrable
The first step is to check if your Broadway Across America tickets are transferrable. Many tickets sold through Broadway Across America can be transferred, but there are some restrictions:
- Tickets cannot be resold above face value through a third party.
- Transfers must be done directly between the original ticket buyer and the new ticket user.
- Transfers can only be done up to 48 hours before the performance.
- Not all performances or ticket types allow transfers – check your specific ticket.
If your tickets say “Non-Transferrable” on them, you unfortunately cannot transfer them to someone else. But most standard tickets will allow a one-time transfer.
Inform Broadway Across America
Once you confirm your tickets are transferrable, you need to inform Broadway Across America of the transfer. This step is important to make sure the new ticket holder’s name gets updated in their systems.
To inform them, you need to know your order confirmation number and the original purchaser’s name. Then contact Broadway Across America via phone or email:
- Phone: 1-800-223-6757
- Email: [email protected]
Give them your order details and let them know you need to transfer the tickets to a new person. They will guide you through the next steps.
Send Tickets to New Holder
After Broadway Across America processes your transfer request, you need to send the tickets to the person you are transferring to. Here are some options to send the tickets:
- Mobile Transfer: If you have mobile tickets, use the Broadway Across America app to send them electronically. Just open your tickets, click “Transfer Tickets,” and input the recipient’s email or mobile number.
- PDF: Many tickets will be issued as print-at-home PDF files. Email these PDFs to the new ticket holder.
- Hard Tickets: If you have physical hard tickets, ship them by certified mail or an overnight service to ensure timely delivery. Only use regular mail as a last resort.
Make sure to send the tickets plenty of time before the show so the new holder can receive them and bring them to the venue.
Recipient Accepts Transfer
Finally, the person receiving your transferred tickets needs to formally accept them into their account. This last step is crucial for getting their name updated onto the tickets.
To accept transferred tickets, the recipient must have or create a Broadway Across America account online. They can use the account to accept the tickets associated with your order confirmation number. Broadway Across America will provide instructions when the transfer request is initially submitted.
Once the recipient accepts the tickets, the transfer is complete! Make sure to communicate with the recipient to ensure they completed the acceptance process.
Know the Restrictions
While transferring Broadway Across America tickets is straightforward, there are a few restrictions to keep in mind:
- Tickets can only be transferred once – the new holder cannot transfer them again.
- All tickets under one order confirmation number must be transferred together to one person.
- Tickets cannot be split up or divided between multiple people.
- Name changes are not allowed – the tickets can only be fully transferred to a new holder.
If you have multiple tickets that you need to transfer to different people, you will need to handle each order confirmation number separately.
Handle Fees and Exchanges
When you transfer Broadway Across America tickets, all fees associated with the order are also transferred. This includes the per-ticket fees, handling fees, and shipping fees if physical tickets were issued. The original ticket purchaser is responsible for any fees – the recipient does not need to repay them.
Transferred tickets are also no longer eligible for exchanges. Only the original ticket buyer can exchange tickets before the transfer. Once transferred, the new holder must keep the exact tickets transferred to them.
Use Caution Transferring Tickets
While transferring tickets is a convenient feature, you also need to be careful to avoid fraud when giving tickets to someone else. Here are some tips:
- Only transfer tickets to someone you know and trust. Beware transferring to strangers.
- Confirm the recipient’s identity before sending valuable tickets.
- Never send money or gift cards to claim a transfer. Transfers should always be free.
- Avoid offers that seem too good to be true – they likely are.
If you cannot verify the recipient’s identity or if they ask for money before accepting tickets, it could be a scam. Use your best judgment when transferring Broadway Across America tickets.
Alternatives to Transferring
If you are unable to transfer your Broadway Across America tickets, here are some other options:
- Gift tickets – You can gift unused tickets to someone else, but gift recipients cannot transfer tickets again. Only the original buyer can officially transfer.
- Resell tickets – Broadway Across America allows you to resell tickets through approved fan resale marketplaces. You can recoup some of your costs.
- Donate tickets – You may be able to donate unused Broadway tickets to local charities if unable to attend.
- Exchange tickets – Exchanging tickets for another performance is an option if available for your show.
Talk to a Broadway Across America representative about these options if transferring tickets does not work for your situation.
Conclusion
Transferring Broadway show tickets can be a convenient option, but be sure to follow the steps properly. Confirm if tickets are transferrable, notify Broadway Across America, securely deliver tickets to the new holder, and ensure they accept the transfer. Use caution to avoid scams. With the proper protocol, transferring Broadway Across America tickets should go smoothly.