If you have had tickets sent to you for an upcoming event through Ticketmaster, there are a few easy ways to access those tickets so you are ready for the show. Ticketmaster offers both digital tickets as well as traditional paper tickets mailed to your home. Here are the steps to find tickets that have been sent to you on Ticketmaster and make sure you have everything you need to enjoy the event you’re attending.
Check your Ticketmaster account
The first place to check for any tickets sent to you through Ticketmaster is your Ticketmaster account. Log into your Ticketmaster account online or via the mobile app and look under “My Tickets.” This section will show all upcoming events you have tickets for through Ticketmaster, including the delivery method for each ticket.
If your tickets were sent digitally, they will be ready for you to access right in your Ticketmaster account. You can view the barcode and details for each digital ticket. If you were sent traditional paper tickets in the mail, your Ticketmaster account will note that paper tickets were issued but you won’t see the barcodes until you physically receive the tickets.
So checking your Ticketmaster account is the quickest way to see if your tickets are waiting for you digitally and ready to use.
Check your email
Whenever tickets are sent to you through Ticketmaster, whether digitally or through the mail, you should receive an email confirmation with details. Be sure to check your email inbox for any messages from Ticketmaster about your upcoming tickets.
The email confirmation will let you know if your tickets are available in your Ticketmaster account for digital access or if paper tickets have been mailed out. If you were sent paper tickets, the email will confirm the date they were mailed so you know when to expect them.
You can also look for keywords like “Tickets Enclosed” in the subject line of any Ticketmaster emails to quickly see if an email contains ticket delivery details. Checking your Ticketmaster emails is another easy way to find ticket information sent to you.
Check your mail
If Ticketmaster sent you traditional paper tickets through the mail, be sure to sift through your mailbox and see if the ticket envelope has arrived. Ticketmaster typically sends ticket mailouts 2-3 weeks before an event.
The envelope will be clearly marked from Ticketmaster and say “Tickets Enclosed” so it’s easy to spot. Don’t throw it away accidentally! Once you receive your paper ticket envelope in the mail, open it up and check that the exact number of tickets you purchased are inside. The seats, section, row, etc will all be printed on the tickets along with the barcode for entry.
Checking your physical mail daily in the weeks leading up to your event is key if you’re getting paper tickets. Sometimes these ticket envelopes can get buried under bills or other mail so be diligent!
Contact Ticketmaster
If you’ve checked your Ticketmaster account, email, and mail and still can’t seem to find upcoming tickets sent to you, it’s time to reach out to Ticketmaster directly. This could happen if tickets were lost in the mail, sent to an incorrect address digitally, or there was an error in the order.
You can contact Ticketmaster’s fan support team by phone or online chat. Customer service can look up your order in Ticketmaster’s system and resend ticket information if needed. Be ready to provide the order number, original purchase date, and event details when you contact support.
Having Ticketmaster directly investigate is the best option if tickets seem to be missing even after checking all other sources. Their team can see exactly how and where tickets were sent and get you the info you need.
Transfer tickets to another delivery method
What if you find your tickets in Ticketmaster but decide you want them sent to you a different way? Like transferring from digital tickets to paper tickets, or vice versa? No problem – you can always contact Ticketmaster and request a change in delivery method for tickets that have already been sent to you.
As long as it’s before the event date, Ticketmaster can void out the original tickets and reissue them using the delivery method you prefer. There may be a small reissue fee but it’s typically less than $5 per ticket.
Just reach out to their fan support team online or by phone, explain you need to change the ticket delivery type, and they can help process new tickets. It’s an easy switch as long as you request it in advance of the event.
Transfer tickets to someone else
Did you find your Ticketmaster tickets but can no longer attend the event yourself? You may want to transfer your tickets to a family member, friend, or even sell them to someone else. Ticketmaster makes it easy to change the name printing on the ticket.
For digital tickets, you can access the transfer option in your Ticketmaster account. Enter the recipient’s name, email address, and a personalized message. They will receive an email allowing them to accept the tickets into their own account.
For paper tickets, you’ll need to contact Ticketmaster fan support for assistance with transfers. They can submit a new ticket order under the recipient’s name and mail the paper tickets directly to them.
Whether your tickets are digital or paper-based, Ticketmaster has transfer options to get them to another attendee if needed. Be aware that fees may apply when transferring tickets.
Troubleshooting tips
Having trouble getting ahold of your Ticketmaster tickets? Here are some troubleshooting tips:
If tickets are not in your account:
- Double check the event date – your tickets may not be viewable until 14-30 days before the event.
- Check spam folder for any emails from Ticketmaster.
- Contact Ticketmaster – there could be an error with the delivery.
If paper tickets don’t arrive:
- Allow 3 weeks for mail delivery before worrying.
- Verify the shipping address is correct on your Ticketmaster account.
- Contact Ticketmaster – the tickets may have gotten lost and need resending.
If you lost the paper tickets:
- Check everywhere – under furniture, in pants pockets, etc.
- Notify Ticketmaster immediately and request replacements.
- There may be a reissue fee but they can replace lost tickets.
Following up quickly is key for any ticket issues. The sooner you contact support, the faster they can investigate and get your tickets to you in time for the event. Don’t delay!
Frequently Asked Questions
Here are answers to some common questions about finding tickets sent by Ticketmaster:
How do I access digital tickets in my Ticketmaster account?
You can access digital tickets by logging into your Ticketmaster account online or in the mobile app. Go to the “My Tickets” section – any digital tickets will be displayed with an option to view, save, or manage them.
When will paper tickets be mailed out?
Ticketmaster typically sends out paper ticket orders 2-3 weeks before the event via First Class USPS mail. You’ll receive an email when your order ships. Add 3-5 business days for delivery.
What if my paper tickets never arrived in the mail?
If it’s been over 3 weeks since your ticket order shipped, and you never received it, contact Ticketmaster immediately. They can investigate and resend ticket information. Don’t wait too long to report issues or you may run out of time.
Can I change the delivery method for my tickets?
Yes, you can request a change from paper tickets to digital or vice versa. Contact Ticketmaster and they will void your original tickets and reissue them using your preferred delivery method. Fees may apply.
How do I transfer tickets to someone else?
You can transfer digital tickets directly in your Ticketmaster account. For paper tickets, you’ll need to call or chat Ticketmaster support to request the name change – they will submit a new ticket order under the recipient’s name.
Conclusion
Getting your event tickets securely from Ticketmaster is crucial. By checking your account, email, and mail, and contacting support if needed, you can easily access tickets sent to you through Ticketmaster. Digital tickets offer the convenience of immediate access while paper tickets still provide a tangible souvenir. If issues come up, Ticketmaster’s fan support team is ready to investigate and provide solutions to get your tickets to the right place before event day. Knowing where to look and who to contact takes the stress out of gathering tickets that have been delivered to you. With the right information in hand, you can sit back and enjoy the show.