Changing the email address linked to your Ticketmaster account is a simple process that can be done in just a few steps. Here is a complete guide on how to update your email with Ticketmaster.
Why change your Ticketmaster account email?
There are a few common reasons you may want to change the email on your Ticketmaster account:
- You’ve switched to a new email address and want Ticketmaster to reflect that
- You’re concerned about security on an old email address and want to update to something more secure
- You share an email with someone else and want to separate your Ticketmaster account
- You have multiple Ticketmaster accounts under different emails and want to consolidate them
Changing your email ensures that all important Ticketmaster communications like order confirmations, special offers, and account notifications are sent to the right inbox.
Requirements for changing Ticketmaster account email
To change your email with Ticketmaster, there are a couple requirements:
- You must have an existing Ticketmaster account that you can currently access
- You need to have access to both the old and new email addresses you want to switch between
- The new email cannot already be associated with a different Ticketmaster account
As long as you meet those requirements, you can update your account email through the Ticketmaster website or mobile app.
Step 1: Log in to your Ticketmaster account
First, log in to your Ticketmaster account online at www.ticketmaster.com or through the mobile app. Use your current login email and password to access your account.
Once logged in, you will see your account dashboard. On the desktop site, look for your name in the top right corner and click on it to open the account menu.
Step 2: Go to account settings
From the account menu, select “Account Settings” to open your settings page.
On the mobile app, tap the ≡ menu icon to open the side menu. Then tap on “Account Settings”.
This will bring you an overview of your account details and settings.
Step 3: Select “Update Email”
On the Account Settings page, look for the “Account Information” section. Here you will see your current email listed.
Click or tap on the “Update Email” link next to your displayed email. This will open the email update page.
Step 4: Enter and confirm new email
On the Update Email page, enter the new email address you want to switch to in the provided field.
Below that, re-enter the same new email address in the confirm email field.
Make sure what you enter matches in both fields so there are no typos.
Step 5: Save change
Once your new email is entered and confirmed, click/tap the “Save” button at the bottom of the page.
This will immediately update your email across your Ticketmaster account. You will also be automatically logged out.
Step 6: Confirm update via email
Ticketmaster will send a confirmation email to both your old and new email addresses informing you of the update.
Check both inboxes for this confirmation and click to verify the change.
You must confirm via email before the switch is finalized.
Step 7: Log back in with new email
Once you’ve confirmed the update via email, your Ticketmaster login email has now changed.
Go back to www.ticketmaster.com and log in with your new email address and existing password.
You can also update your login details in any Ticketmaster apps you have installed.
That’s it! Your Ticketmaster account email is now updated to the new address.
Changing emails on multiple Ticketmaster accounts
If you have multiple Ticketmaster accounts under different emails that you want to consolidate, you can follow this process:
- Log into one account and change the email to the primary address you want to use.
- Confirm change via email verification.
- Log into the second account and change its email to match the first.
- Confirm change via email verification.
- Both accounts will now share the same login email.
Just keep in mind you can’t change an email to one already associated with another account. The addresses have to match across accounts you want to combine.
Important notes about updating Ticketmaster email
Here are some important notes to keep in mind when changing your Ticketmaster account email:
- You will be automatically logged out after changing an email, so be prepared to log back in.
- Email verification is required before change is finalized.
- Your existing Ticketmaster password will remain the same.
- If changing between Gmail accounts, log out of all Google services first.
- Ticket transfers may not reflect new email until after update is complete.
- If you run into any error messages, try again in a few hours after confirming change.
Getting help updating Ticketmaster email
Changing your Ticketmaster email is usually quick and painless. But if you run into any issues, here are some options for help:
- Contact Ticketmaster Support – Reach out to their customer service team for 1-on-1 help.
- Ticketmaster Help Site – Search the FAQ articles for email-related troubleshooting.
- Ticketmaster Forums – Post about any problems to see if other users have advice.
- Social Media – Tweet or post on Facebook/Instagram for help from Ticketmaster.
With the above guide, you should be able to smoothly transition to a new email address for your Ticketmaster account. Just follow the steps outlined and you’ll have your login email updated in no time.