Ticketmaster is one of the largest ticket sales and distribution companies in the world. Millions of people use Ticketmaster every year to purchase tickets for concerts, sports events, theater shows and more.
One common question Ticketmaster customers have is: how long does it take for Ticketmaster to deposit the money after a ticket purchase? There are a few factors that go into the timing of when you’ll see the charge on your account. In this article, we’ll break down the key details on Ticketmaster’s deposit schedule so you know what to expect.
When does Ticketmaster charge your card?
Ticketmaster charges your credit or debit card at the time you complete your ticket order online or over the phone. This is an authorization hold charge that verifies you have sufficient funds to cover the ticket purchase amount.
The pending charge should display on your credit card account immediately or within 1 business day. However, it may take 2-7 days before the authorized amount is processed and finalized as an official charge on your statement.
Ticketmaster deposit schedule
Here is an overview of when Ticketmaster deposits money and finalizes charges for different purchase situations:
Single ticket orders
For straightforward ticket orders where you purchase tickets for a single event, the charge is authorized immediately and then processed within 24-48 hours in most cases.
You should see the final charge on your next credit card billing statement within 3-7 days after completing your order.
Multiple ticket orders
If you purchase tickets for multiple events in the same order, such as a concert series package, it may take Ticketmaster up to 7 days to finalize all the charges.
Each ticketed event in the order will likely process as separate charges over the course of several days after your initial order date.
Ticket exchanges
If you need to exchange your tickets for a different show date or seating location, Ticketmaster will process a new charge for the exchange order. This is done at the time you complete the exchange request online or by phone.
It takes 24-48 hours for the new charge to post to your account, followed by the refund for your original ticket purchase within 7-10 days in most cases.
Cancelled or rescheduled events
If an event is cancelled or rescheduled, Ticketmaster will automatically refund your ticket purchase amount to your original payment method within 30 days of the cancellation announcement.
It can sometimes take 2-4 weeks for the refund to fully process and credit back to your account, depending on your bank’s policies.
Factors that impact deposit timing
While Ticketmaster aims to process charges within 24-48 hours whenever possible, there are some key factors that can result in a longer wait time:
Your bank’s processing policies
Banks and credit card companies have their own procedures and schedules for when to clear pending charges from merchants like Ticketmaster. Large banks tend to process charges faster, while smaller banks and credit unions may take up to 5-7 days.
High order volumes
For major concerts and events like the Superbowl where Ticketmaster experiences an extremely high volume of ticket orders all at once, it can understandably take longer for charges to fully process through their system.
Fraud reviews
If Ticketmaster flags your order for potential fraud, they will conduct a review which can delay the charge processing anywhere from 24 hours up to 7 business days in rare cases. This is done to verify the validity of the purchase and prevent unauthorized charges.
Payment methods
In general, credit and debit card charges will process faster than payments made through third-party services like PayPal. E-checks also take longer, up to 10 days, since the funds are drafted directly from your bank account.
How to check order status
While you wait for your Ticketmaster purchase to process, there are a couple ways you can check on the order status and charge details:
Check your Ticketmaster account
Log into your Ticketmaster account online or via the mobile app and go to your Order History. This will show real-time updates on the status of your order, including pending versus completed charges.
Contact customer service
If you don’t see updates on your order status, you can call Ticketmaster customer service at 1-800-653-8000 (US) or check with their virtual assistant online. They can look up your order and provide charge details.
Tips for smoother charge processing
Here are some tips to help make sure your Ticketmaster purchase charges process smoothly and on time:
– Use a credit card instead of debit card when possible – credit charges generally process faster.
– Make sure your billing address matches what’s on file with your bank.
– Avoid placing large Ticketmaster orders on the same day you update your credit card number or expiration date.
– Check your account balance before ordering tickets to verify you have sufficient funds.
– Contact your bank in advance if you will be making a large ticket purchase so they don’t flag the charge as potential fraud.
The bottom line
It typically takes 24-48 hours for Ticketmaster purchases to post and finalize on your credit card or bank account statement. Larger orders, high volume event sales, and fraud reviews can sometimes delay charges up to 7 days.
Check your Ticketmaster account online and contact customer service if your order charge is not processing within the standard timeline. Monitoring your order status and keeping payment information up to date can help prevent lengthy delays.
Frequently Asked Questions
How long for Ticketmaster to charge my credit card?
Ticketmaster places an authorization hold on your credit card immediately at checkout but can take up to 48 hours to post and finalize the actual charge. Larger orders may take up to 7 days to fully process.
When will Ticketmaster charge my debit card?
Debit card charges from Ticketmaster typically post in 1-3 business days, but it depends on your individual bank’s processing times. In some cases, debit charges can take up to a full week to finalize.
What if my Ticketmaster charge is pending longer than expected?
If a Ticketmaster charge is still pending after 5-7 days, contact their customer support for assistance. They can investigate why it’s delayed and may need to reauthorize the payment.
How can I get a refund for Ticketmaster tickets?
If your event is cancelled or you need to request a refund for other reasons, Ticketmaster issues refunds back to the original payment method used within 30 days in most cases. Refunds can take up to 2 billing cycles.
Why is my bank declining Ticketmaster charges?
If your bank declines a charge, it’s likely because of insufficient funds, fraud protection holds, exceeding daily card limits, or inaccurate billing details. Update your payment information and contact your bank to resolve any flags.
How do I know if a Ticketmaster charge is fraudulent?
Check your account closely for any Ticketmaster charges you didn’t authorize. Look for small charges first as fraudsters will often test stolen card numbers. Report unauthorized charges immediately.
Does Ticketmaster charge service fees upfront?
Yes, Ticketmaster charges their services fees and order processing fees upfront at the time of checkout so you see the full amount you’ll pay right away. There are no hidden costs later.
What is Ticketmaster’s refund policy for cancelled events?
If an event is cancelled, refunds are issued automatically within 30 days back to the original payment method. Refunds for rescheduled events vary case by case. Contact their support if you have any ticket refund issues.
Summary
In review, here’s a quick overview of how Ticketmaster deposits and charges work:
- Charges are authorized at checkout instantly
- Sales post to your account within 24-48 hours typically
- Larger orders can take up to 7 days to fully process
- Refunds for cancelled events are issued within 30 days
- Check your order status online or call customer service
- Use credit cards and update details for faster processing
Understanding the Ticketmaster deposit timeline helps you monitor your account and get recourse if anything looks amiss. With high order volumes, patience is also appreciated during peak sales times as their systems work through the rush.