Getting a refund for See tickets can take some time. The exact timeframe will depend on several factors, including the reason for the refund, the original method of payment, and the policies of the event organizer. Here is a quick overview of what to expect when seeking a See tickets refund:
Reasons for Refunds
There are a few common reasons why customers request refunds on See tickets purchases:
- The event is postponed, rescheduled, or canceled
- You can no longer attend the event
- You purchased the wrong tickets by accident
- There is an issue with the tickets (incorrect date, duplicate order, etc.)
See’s refund policy states that refunds are available if the event is canceled, rescheduled, or if the ticket has a material error. Refunds for personal reasons (like not being able to attend) are less guaranteed and subject to the discretion of the event organizer.
Refund Timeframes
Here are the typical timeframes to receive a See tickets refund:
- Refunds for canceled or rescheduled events: 14-30 days
- Refunds for material ticket errors: 7-14 days
- Refunds for personal reasons: Varies, typically 30+ days if approved
The refund timeframe begins on the date your refund request is approved. It takes See 1-3 billing cycles to process refunds once they are authorized.
Factors Affecting Refund Speed
Several variables can impact how quickly your See tickets refund is processed:
- Payment method – Refunds to the original payment method take longer. Credit card refunds may take up to 30 days; PayPal up to 14 days.
- Event organizer policy – The event organizer ultimately approves or denies refunds for personal reasons. Their policies affect the process.
- High volume times – Refunds take longer to process during peak event seasons or if an event was just canceled/rescheduled.
- Communication lags – Delays responding to emails or providing documentation slows the process.
Keeping these factors in mind can help set proper expectations for your See tickets refund timeline.
How to Request a Refund
To start the refund process, you need to formally request one from See Tickets. Here are the steps:
- Log in to your See Account used to purchase the tickets.
- Locate the order and click “Request Refund.”
- Select the reason for the refund request.
- Confirm which tickets you would like refunded.
- Submit the refund request.
See will then review your request against the event policies and stated refund reason. If approved, it takes 1-3 billing cycles for the refund amount to process back to the original payment method.
following up on Refund Status
Wondering about the status of your See Tickets refund? Here are some tips for following up:
- Allow 2 billing cycles before following up, refunds take time to fully process.
- Check your email for any communication from See on the request.
- Log in to your See Account to check the order status.
- Contact See Customer Service if it has been over 30 days with no update.
- Double check your payment method for the refund if See shows it was processed.
With canceled events, See processes a high volume of refunds which can lead to delays. Be patient and gather all supporting information about your order. Reach out to the customer service team if you don’t see your refund after 30+ days from approval.
How Refund Timeframes Compare
To put See’s timeframes in context, here’s a comparison of how long major ticket sellers take to process refunds:
Ticket Seller | Refund Timeframe |
---|---|
See Tickets | 14-30 days on average |
Ticketmaster | 30 days |
StubHub | 10-15 days |
Vivid Seats | 7-14 days |
As you can see, See Tickets is in line with competitors, with most refunds processing within 14-30 days from approval. StubHub is the fastest in 10-15 days, while Ticketmaster takes a full 30 days on average.
Reasons for Refund Delays
Despite timeframes, some See customers report much longer waits for their refunds. Here are some of the main reasons refunds could be delayed:
- The event organizer denies the refund request for personal reasons.
- An error in submitting bank account details for bank transfer refunds.
- Incomplete documentation supporting the refund request.
- See has incorrect payment details and cannot process the refund.
- High call volume prevents timely responses from See support.
Delays due to missing information or communication issues can be followed up with See support to resolve. However, if the event organizer denies a refund request there is very little recourse.
Options if Your Refund is Denied
If you request a refund due to personal reasons, the event organizer may deny the request per their policies. If this happens, here are some options:
- Dispute the charges – File a dispute claim with your bank or payment provider (PayPal, Amex, etc).
- Sell the tickets – Sell through SeeTickets fan-to-fan resale or a 3rd party reseller.
- Attend the event – Simply attend the event you can no longer go to.
- Gift the tickets – Transfer the tickets to a family member or friend who can attend.
Before reselling or gifting tickets, always check the event policies allowed. Some events prohibit transfers or require notifying the box office.
Best Practices for Fast Refunds
To help speed up the refund process, here are some best practices:
- Request the refund as early as possible, ideally 2+ weeks out.
- Choose credit card refunds instead of bank transfers.
- Double check your payment information is correct.
- Provide clear documentation supporting the refund reason.
- Follow up via email instead of phone for written records.
- Be patient and persistent following up every 7-10 days.
Setting expectations that See refunds take 14-30 days, and diligently following up, will minimize frustration with delays. Customers also report contacting See support on social media speeds responses.
When to Request a Chargeback
If it has been over 30 days past the promised refund date, and See is unresponsive, then you may need to request a chargeback refund by disputing the charges with your credit card company or payment provider.
Chargebacks should only be filed after attempting to work with See in good faith. Going directly to a chargeback can get your See account banned. Only dispute charges from the bank if See is non-responsive after 30+ days from the refund approval.
See does issue refunds in nearly all cases where the event is canceled or the tickets have errors. Chargebacks are only necessary in rare situations where See is uncooperative in providing the refund.
Refunding Shipping, Fees, and Insurance
In most cases, See refunds the base ticket price paid. However, refunds for additional fees depend on the circumstance:
- Shipping fees are refunded if the order is fully canceled and unshipped.
- Insurance and protection plans are refunded if unexpired and unused.
- Processing fees are generally non-refundable unless required by law.
To request a refund of specific fees or charges, contact See support with details on which should be refunded and why. Provide justification and supporting details. For canceled events, all unused add-ons should be refunded.
When Refunds Go to Event Organizers
In very rare cases, See may send the refund back to the event organizer instead of the customer. This generally only happens if:
- The customer’s payment information on file is invalid.
- The event organizer cancels the order (for fraud, violations, etc).
- There is an open dispute between the customer and event.
Having funds go back to the event organizer instead of the customer is extremely uncommon. It would only result from an issue with the order itself. Customers have recourse to contact See support if this somehow occurs.
Getting Refunds for Fake Tickets
If you purchase tickets on See and later find out they are fake, fraudulent, or unusable, you are entitled to a refund under See’s guarantees. To get a refund for fake or fraudulent See tickets:
- Contact See customer support immediately with details of the situation.
- Provide copies of the fake/fraudulent tickets received.
- Return the tickets per See’s instructions.
- See will investigate and validate the fake ticket claim.
- Once validated, See will issue a full refund within 14 days.
As an authorized ticket reseller, See guarantees all tickets sold on its marketplace are authentic and valid. If any are found to be fraudulent, customers will receive a timely refund after following the right procedures.
When Customers Cannot Get Refunds
In most instances, if an event is canceled or tickets have issues, customers can get a See Tickets refund. However, refunds are not possible in a few cases:
- You miss the refund request deadline set by the event organizer.
- Your ticket order violated the event’s policies (resale, etc).
- You lose or misplace printed tickets instead of having them canceled.
- The event goes on but you cannot attend for personal reasons.
- You change your mind about attending very close to the event date.
Review event and See Ticket policies closely before purchasing tickets. Understand any restrictions, deadlines, and reasons refunds may be denied or limited. This avoids situations where refunds cannot be issued.
How Long Does the Entire Refund Process Take?
From start to finish, here are the phases of a See Tickets refund and how long they take:
- Request Processing – 1-10 days to review and approve/deny.
- Refund Initiation – 1-5 days once approved to start processing.
- Funds Returned – 14-30 days for funds to show back up in your account.
- Follow Up – Up to 10 days if refund is delayed or missing.
In total, if a refund is straightforward and approved right away, it can take as little as 14 days end-to-end. Complex cases with follow up take 30-45 days from request to completion.
Conclusion
Getting a refund from See Tickets ultimately requires patience as well as diligently communicating with their support team. While most refunds process within 14-30 days, resolution can take longer if additional follow up is needed.
To recap, submitting your request early, noting key dates and details, following up regularly, and avoiding chargebacks sets you up for the fastest and smoothest See Tickets refund possible.