Virgin Media Priority is a loyalty program offered by Virgin Media to reward their customers. It provides a range of exclusive deals, perks and benefits to Virgin Media customers based on their subscription package. The priority program has different membership tiers – Silver, Gold and Platinum, with increasing benefits. Here’s a quick overview of how Virgin Media Priority works and what benefits each tier offers.
What is Virgin Media Priority?
Virgin Media Priority is a loyalty program offered exclusively to Virgin Media customers in the UK. It was launched in 2019 to reward loyal Virgin Media subscribers with a range of perks and benefits. The program has a tiered structure where customers move up tiers and get better rewards based on their Virgin Media subscriptions. The different membership tiers are:
- Silver – Entry-level tier for all Virgin Media customers
- Gold – For Virgin Media customers on higher broadband speeds and TV packages
- Platinum – Top tier for customers with Virgin Media’s fastest broadband and full TV packages
Some of the key benefits of Virgin Media Priority include:
- Exclusive deals and offers
- Priority customer support
- Freebie giveaways
- Early access to tickets
- Invites to special events
The higher tiers get better rewards, deals and experiences. Virgin Media Priority aims to provide a personalized customer experience and build brand loyalty.
How to Join Virgin Media Priority
Joining Virgin Media Priority is simple and free for Virgin Media customers. Here is how to sign up:
- Be an existing Virgin Media broadband, TV or phone customer
- Download the Virgin Media Priority app (available for iOS and Android)
- Sign-up on the app with your Virgin Media account details
- Provide your contact information and preferences
- Start enjoying Priority benefits immediately
That’s it! The app allows you to manage your membership, redeem rewards and track benefits. Your Priority status will be determined by your Virgin Media subscription.
Virgin Media Priority Silver
Silver is the entry-level tier that all Virgin Media customers are enrolled into by default. It offers basic Priority benefits at no extra cost. Silver benefits include:
- Exclusive deals and offers: Access special offers and discounts on brands, events, magazines etc. Deals are added weekly.
- Priority customer support: Get faster response times when contacting Virgin Media customer support.
- Giveaways: Chance to win freebies like coffee cards, movie tickets, etc. through regular competitions.
Silver members also get basic rewards like free drink cards and priority event access. But rewards are limited compared to higher tiers.
Virgin Media Priority Gold
The Gold tier offers better benefits and rewards for customers on Virgin Media’s faster broadband and TV packages. To qualify, you need:
- Virgin Media broadband with speeds over 100 Mbps
- A Virgin TV subscription (excluding Freesat)
Benefits of Priority Gold include:
- Exclusive deals – Access to more and better discounted deals and offers
- Priority Support – Get higher prioritization for faster customer support
- Giveaways – More chances to win rewards, prizes and freebies
- Early event access – Priority booking for selected events like concerts, sports etc.
Gold members also get a monthly credit for Virgin experiences, free Sky Cinema passes, exclusive member-only events and more rewards.
Virgin Media Priority Platinum
Platinum is the highest Virgin Media Priority tier that offers the best rewards. To qualify for it, you need:
- Gig1 broadband speeds of over 362 Mbps
- A Full House TV package with 300+ channels
Platinum members get all the Virgin Media priority benefits, plus:
- The best deals – Top exclusive offers and VIP access
- Highest priority support – Get preferential treatment with customer service
- More giveaways – Increased chances to win top prizes
- Ticket pre-sales – Exclusive presale ticket access to top events
- VIP treatment – Extra perks like concierge service, free gifts etc.
Platinum members also enjoy invites to Virgin Media VIP events, early box office booking, and the highest credit for Virgin experiences among all tiers.
How to Upgrade Virgin Media Priority Tier
Here are the ways to upgrade your Virgin Media Priority status and unlock better rewards:
- Get faster broadband – Upgrade to speeds above 100 Mbps
- Get a higher TV package – Upgrade to Full House or VIP TV plans
- Take bundled services – Bundling broadband, TV and phone raises your rewards
- Extend your contract – Priority benefits improve if you extend your contract
- Pay on time – Timely bill payments can boost your rewards
Check with Virgin Media about availability in your area. Priority tier is determined each month based on your active subscriptions. So changing plans can upgrade your status.
How Virgin Media Priority Compares to Other Programs
Here is how Virgin Media Priority compares to loyalty programs from other internet and TV providers in key areas:
Program | Membership Tiers | Rewards | VIP Access |
---|---|---|---|
Virgin Media Priority | Silver, Gold, Platinum | Exclusive deals, presale tickets, giveaways | VIP events, concierge service (Platinum only) |
BT Rewards | None | Bill credits, charity donations | None |
Sky VIP | Red, Silver, Gold | Sky store credits, discounts | Pre-sales, free Sky Cinema |
O2 Priority | None | Exclusive offers, pre-sales | VIP access at O2 Arena events |
Among major providers, Virgin Media Priority offers the most membership tiers with escalating rewards. The Platinum tier especially provides exclusive VIP access and experiences.
Conclusion
Virgin Media Priority offers a robust loyalty program with tiered benefits based on your subscriptions. All customers get basic rewards, while fast broadband and full TV packages unlock better perks like VIP treatment. Upgrading plans can help improve your Priority status. The program aims to provide personalized deals, support and experiences to Virgin Media’s most loyal customers.