SeatGeek is a ticket resale marketplace that allows users to buy and sell tickets for sports, concerts, theater, and other live events. One key feature of SeatGeek is the ability to transfer tickets electronically to other users on the platform.
Purchasing Tickets on SeatGeek
When you purchase tickets on SeatGeek, the tickets are associated with your SeatGeek account. This means you don’t physically receive paper tickets like you would buying directly from a venue’s box office. Instead, the tickets live digitally in your SeatGeek account.
This digital ticket system allows SeatGeek to offer convenient features like instant ticket transfers and seamless ticket management. It also helps cut down on fake/invalid tickets being sold since all tickets on SeatGeek are verified.
Transferring Tickets on SeatGeek
If you can no longer attend an event you bought tickets for on SeatGeek, you have the ability to electronically transfer the tickets to someone else with a few simple clicks.
Here are the steps to transfer tickets on SeatGeek:
- Log into your SeatGeek account and navigate to your Upcoming Events. Find the event you want to transfer tickets for and click “See Tickets”.
- On the tickets page, click the “Transfer” button next to the ticket(s) you want to send. This will open the ticket transfer popup.
- Enter the recipient’s email address and an optional message. The recipient does not need to have a SeatGeek account in order to receive the tickets.
- Click “Transfer Tickets” to complete the transfer. The tickets will be removed from your account and the recipient will receive an email with instructions to accept the tickets.
Once the recipient accepts the transfer, the tickets will show up in their SeatGeek account or they can download the tickets to their phone using the SeatGeek app. As the ticket sender, you will receive a confirmation email when the transfer is successfully completed.
Transferring Already-Scanned Tickets
If you transfer a ticket that has already been scanned at the event, the transfer will still go through to the recipient. However, the ticket will not scan successfully for the new ticket holder since the venue will show the ticket was already used to enter the event.
So you should only transfer tickets before they have been scanned. Once a ticket is scanned, it can no longer be transferred to someone else.
Transfer Fees
SeatGeek does not charge any fees for ticket transfers. You can send tickets electronically to recipients completely free of charge.
However, there are some cases where the original ticket seller may charge a “ticket transfer fee” to the buyer. This is not a SeatGeek fee, but rather a fee the seller themselves charged when listing the tickets for sale.
Before transferring tickets, make sure to check if any transfer fees were listed with the original ticket order. The buyer would be responsible for covering that transfer fee amount.
Cancelling a Transfer
If you need to cancel a ticket transfer on SeatGeek, you can do so as long as the recipient has not yet accepted the tickets. Here’s how to cancel a pending transfer:
- Go to your SeatGeek account and click “Transfers” in the top menu. This will display your recent ticket transfers.
- Find the pending transfer you want to cancel. Click the “Cancel Transfer” button.
- On the cancellation confirmation pop-up, click Yes to complete cancelling the ticket transfer.
The tickets will return back to your SeatGeek account. You can then transfer them to someone else or keep them for yourself.
Changing the Ticket Recipient
If you need to change the recipient after initiating a ticket transfer, you will need to cancel the existing transfer and then start a new transfer.
Currently, SeatGeek does not allow you to change the ticket recipient on a transfer that is already in progress. The only option is to cancel and resend.
Troubleshooting Tips
Here are some troubleshooting tips in case you run into any problems with SeatGeek ticket transfers:
- If transfers are taking a long time to process, try logging out and back into your SeatGeek account. This can help refresh the status.
- Make sure the recipient’s email address was entered correctly. If there was a typo, cancel the transfer and start a new one.
- Check the recipient’s spam folder. Sometimes the transfer emails get filtered there.
- If a transfer won’t cancel, contact SeatGeek support for help. There is a chat option or you can submit a support ticket.
Summary
Here are some key points to keep in mind about transferring tickets on SeatGeek:
- Tickets purchased on SeatGeek are digital and tied to your account.
- You can quickly transfer tickets to someone else electronically.
- The recipient does not need an account to receive the tickets.
- Tickets can no longer be transferred after they have been scanned.
- SeatGeek does not charge transfer fees themselves.
- A pending transfer can be cancelled if the recipient hasn’t accepted yet.
- Contact SeatGeek support if you encounter any trouble with ticket transfers.
Conclusion
SeatGeek’s digital ticketing system and seamless ticket transfer process makes it easy to get tickets to someone else if you can no longer attend an event. Just log into your SeatGeek account, locate the event, and click to transfer in a few steps.
Make sure to transfer any unwanted tickets well in advance of the event and always check for any seller transfer fees. Other than that, enjoy the convenience of simple ticket transfers on SeatGeek!