If you need to transfer tickets bought on one Ticketmaster website, such as Ticketmaster.com, to another Ticketmaster website, such as Ticketmaster.co.uk, it is possible but there are some steps you need to follow.
Check if your tickets are transferrable
The first thing you’ll want to do is check if the tickets you bought allow transfers. Not all tickets sold on Ticketmaster can be transferred – sometimes the event organizer or artist restricts transfers. To check if your tickets allow transfers:
- Go to your Ticketmaster account and find your order for the tickets
- Click on the order to view the ticket details
- Look for language about transfers – it may say “Transferable” or have instructions about how to transfer the tickets
- If you do not see any language about transfers, contact Ticketmaster customer support to ask if transfers are allowed for that event
If transfers are not allowed, unfortunately there is nothing you can do to move the tickets to another Ticketmaster website. You will need to sell the tickets and repurchase new ones on the other website.
Make sure both Ticketmaster websites allow transfers
Even if your specific tickets allow transfers, the two Ticketmaster websites involved need to support transfers between each other. Not all Ticketmaster sites can transfer tickets back and forth.
Check the help or support sections on both Ticketmaster websites to look for information on international transfers or transfers between the two sites. You may need to contact customer support to ask specifically about transfers between those two Ticketmaster domains.
If transfers are not possible between those two websites, you will again need to sell your original tickets and repurchase the event on the other domain.
Transfer the tickets
If your tickets allow transfers and the two Ticketmaster websites support transfers, you can go ahead and transfer the tickets.
The process will involve a few steps:
- Log into your Ticketmaster account that has the original ticket purchase
- Find the order with the tickets and click “Transfer Tickets”
- Enter the email address of the recipient Ticketmaster account
- Confirm you agree to the transfer terms and conditions
- The recipient will get an email that they need to accept the transfer
- Once accepted, the tickets will show up in the recipient’s Ticketmaster account
It is important that the recipient already has a Ticketmaster account on the other domain – they will need to accept the transfer by logging into their account.
If they do not have an account, you may need to cancel the transfer, have them create an account, and then start the transfer process again.
Transfer limits
Most Ticketmaster websites will limit how many times a single ticket can be transferred. This is to prevent scalping or resale of the tickets.
Typically, tickets can only be transferred once or twice before no more transfers are allowed. So the original ticket buyer can transfer to someone else, who may then be able to transfer again to a final owner.
But after that second transfer, no more will be allowed. Check the transfer terms and conditions to see the specific limits on your tickets.
Fees for transferring
Ticketmaster often charges a fee for transferring tickets. This covers the cost of processing and executing the ownership change.
Transfer fee amounts can vary depending on the event, section, date of transfer, and other factors. Typically they range from $5-$20 per ticket.
The fees will be disclosed during the transfer process. As the sender, you will be responsible for covering the transfer fees. Make sure the recipient is aware they will not have to pay anything.
Transferring close to event date
Most events have a cutoff date where you can no longer transfer tickets. This is usually 24-48 hours prior to the event start time.
If you attempt to transfer tickets after the cutoff, the transfer will be canceled and you will retain the original tickets.
So if you need to move tickets to another Ticketmaster account, be sure to initiate the transfer as early as possible. Do not wait until the last minute!
If the original tickets are lost or stolen
If your original tickets are lost, stolen, or otherwise unavailable, contact Ticketmaster immediately. Depending on the situation, they may be able to cancel those tickets and issue new ones.
You will likely need to provide proof that you purchased the original tickets. In some cases Ticketmaster may not be able to reissue new tickets.
It is best to initiate a transfer as soon as possible while you still have access to the original tickets. That will get the tickets into the recipient’s account before any issues arise.
Using Ticketmaster’s ticket exchange
Some events allow you to sell or exchange your tickets using Ticketmaster’s own exchange platform. This facilitates exchanges without having to directly transfer to another user.
To use the exchange:
- Post your tickets for sale on the exchange at a price you set
- Another user will purchase them and Ticketmaster will transfer the tickets automatically
- You receive payment minus a service fee
The exchange essentially acts as a middleman for ticket transfers. This can be more convenient than direct transfers between accounts.
Check if the exchange is available for your specific event. There will be a “Sell Tickets” button on your order if the exchange is enabled.
Using a ticket resale site
Alternatively, you can use a ticket resale site like Stubhub to sell your tickets. Sites like Stubhub and Vividseats make it easy to post and sell your tickets.
On these sites you list your tickets for sale at a price you choose. When they sell, you transfer the tickets to the buyer through Ticketmaster.
The resale site will collect the funds from the buyer and pass your payout onto you, minus a commission fee.
Resale sites make it easy to reach a wide pool of potential buyers. But you will pay more in fees compared to direct Ticketmaster transfers.
Summary
Transferring tickets between Ticketmaster websites internationally is possible but has some limitations. The main steps are:
- Confirm your tickets allow transfers
- Ensure the two Ticketmaster domains support transfers
- Initiate the transfer via your Ticketmaster account
- Recipient must accept the transfer into their account
Be aware of transfer limits, fees, and timing restrictions. If direct transfer does not work, consider using Ticketmaster’s exchange or a resale site.