Getting tickets from Ticketmaster as will call is a convenient option for picking up your tickets on the day of the event without having to wait for them to be shipped to you. Here are the key things to know about using Ticketmaster’s will call option:
What is Will Call?
Will call is a ticket distribution method offered by Ticketmaster where you can pick up your tickets on the day of the event at the venue’s box office. When you select will call delivery during the Ticketmaster checkout process, your tickets will be held for you at the venue and you just need to present your confirmation number and ID to pick them up.
When to Use Will Call
There are a few situations when will call can be helpful:
- You’re concerned about tickets being lost or stolen in the mail
- You won’t be home to receive ticket shipment
- You’re buying tickets close to the event date
- You want a convenient option for group tickets
Will call removes the risks associated with shipping and gives you peace of mind knowing your tickets will be ready for pick up on the day.
How to Select Will Call Delivery
Requesting will call delivery is easy and done during the checkout process on Ticketmaster:
- Add desired tickets to your cart and proceed to checkout
- Fill in your shipping details including your email address
- On the shipping method page, select “Pick up at venue (e-ticket)”
- Agree to Ticketmaster’s Terms of Use
- Finish payment process
Once complete, you’ll receive a confirmation email with your order number to bring to will call pickup.
Picking Up Will Call Tickets
To get your tickets at will call on the event day, just follow these steps:
- Bring your Ticketmaster order confirmation containing your order number and barcode
- Bring valid photo ID that matches the name on the ticket order
- Arrive at the venue box office early to allow time for pickup
- Provide order confirmation and ID to the box office attendant
- Your tickets will be printed on site after verification
Be sure tickets are properly scanned prior to entering the event. You can also typically pick up will call tickets the night before an event, check with the venue on availability.
Will Call Pickup Tips
Keep these tips in mind for a smooth will call experience:
- Double check event location and arrival time
- Print out your confirmation as a backup
- Only those whose names are on the order can pick up tickets
- Will call lines get long leading up to showtime, so arrive early
- Know the venue’s will call policies and opening hours
- Bring a copy of the credit card used to purchase for identification
- A valid photo ID is required for every ticket
Changing Your Delivery Method
If you need to change your Ticketmaster delivery method to or from will call, follow these steps:
- Sign in to your Ticketmaster account online or via the mobile app
- Locate your order and select “View Order Details”
- Choose “Change Delivery Method” then pick your new method
- You can change delivery anytime until 5 days before the event
- Changing delivery methods may incur an additional fee
It’s important to update your delivery method early on if your plans change. Reach out to Ticketmaster Fan Support if you have any trouble adjusting delivery.
Troubleshooting Will Call Issues
Hopefully you don’t run into any problems, but here is some guidance if you hit any bumps in the will call process:
Issue | Solution |
---|---|
Lost confirmation number | Check your Ticketmaster account online or call Fan Support with your order details |
ID doesn’t match confirmation | Only those names on the order can pickup tickets, call support to transfer tickets |
Event is sold out | If event is sold out, arrive early as box office will be busy |
Box office is closed | Ensure you are arriving during box office open hours |
Tickets not at will call | Contact Fan Support, tickets should be available 45-60 minutes prior to doors |
If an issue arises, it’s best to contact Fan Support as early as possible so they have time to resolve it. Having your order confirmation number handy speeds up the process.
Pros and Cons of Will Call
Like all delivery methods, will call has its own set of pros and cons to weigh:
Pros
- Avoid risks of shipping tickets
- No need to be home for delivery
- Convenient for group orders
- Peace of mind tickets will be there
- Avoid will call line by picking up early
Cons
- Need to arrive early to allow time
- Possibility of long box office lines
- Can’t enter venue until tickets picked up
- May miss start of event if delayed
- Need ID to match ticket names
Overall, will call offers a reliable way to get tickets in hand on the day of the show without the stress of delivery. Just build in extra time in case lines are long.
Conclusion
Using Ticketmaster’s will call option allows you to conveniently pick up tickets at the venue box office and avoid potential shipping mishaps. Just select will call delivery during checkout, bring your confirmation and ID to the box office early, and you’ll have your tickets in hand in time for the big event.
Following the steps outlined and arriving ahead of time will set you up for a smooth will call experience. And if any issues come up, Ticketmaster’s Fan Support team is there to help get things resolved so you don’t miss out.
With will call, you can have peace of mind knowing your tickets will be waiting at the venue for you to pick up. Just add extra time in your plans for box office lines, and you’ll be all set to enter the event hassle-free.