Trying to get in touch with a live person at Ticketmaster can be frustrating, but there are a few methods you can try. In this article, we’ll provide some tips for contacting Ticketmaster customer service so you can get the help you need.
Call Ticketmaster Customer Service
The most direct way to reach a Ticketmaster agent is to call their customer service line. Here are the details:
- US Customer Service: 1-800-653-8000
- International Customer Service: +1-818-623-1305
When you call, here are some things to keep in mind:
- Have your order number, ticket numbers, or other relevant details ready to provide to the agent.
- Call during normal business hours (9am-9pm EST) for fastest service.
- Be patient – hold times can be long during peak events or sales.
- If prompted by an automated system, say “agent” or “representative” to be connected to a live person.
By calling the customer service line, you’ll be able to speak directly to a Ticketmaster agent who can access your account details and help resolve any issues. Just be prepared to wait on hold during busy times.
Use the Ticketmaster Virtual Assistant
Ticketmaster has an AI-powered virtual assistant available 24/7 to answer common questions and handle simple requests. You can access it:
- On the Ticketmaster website – look for the “Help” link
- On the Ticketmaster mobile app – tap the headset icon in the menu
The virtual assistant can help with tasks like:
- Looking up order status
- Getting event details
- Resending tickets
- Reseting your password
For more complex issues like canceling an order or needing account access, the virtual assistant will transfer you to a live agent if needed. So try the virtual assistant first for quick answers before calling.
Use Ticketmaster Online Help Center
Ticketmaster has a help center on their website with articles that answer common questions and troubleshooting steps. Here are some ways to use it:
- Go to the Ticketmaster Help Center homepage and browse articles by category or use the search bar to find your topic.
- Access help articles from your Ticketmaster account by clicking your name > Help.
- Use the virtual assistant on the Ticketmaster site and say “Help Center” to be transferred there.
Some examples of help topics covered in the Help Center include:
- Issues with ticket delivery
- Problems accessing your tickets
- Changing or canceling an order
- Managing Ticketmaster account settings
Reading through the DIY troubleshooting tips in the Help Center may help you resolve your issue quickly without having to contact an agent.
Contact Ticketmaster Support on Social Media
Got a quick question about an event or order? Social media can sometimes be an easy way to reach out to Ticketmaster’s customer service team.
You can tweet @Ticketmaster to get help from their Twitter support. They typically respond within an hour.
You can also send Ticketmaster a message on Facebook Messenger. Look for the Message button on their Facebook page.
Some examples of Ticketmaster support requests that work well over social media include:
- Asking about event parking info
- Clarifying venue bag policy
- Checking status of a refund
Keep in mind support via social media is best for general questions – not urgent issues. And response times may be slower over nights and weekends.
Email Ticketmaster Customer Service
If your issue requires detailed communication or documentation, emailing Ticketmaster customer support can be effective.
To email them, visit the Ticketmaster Help Center and click “Contact Us” to open a customer service case.
Some situations where emailing support is recommended:
- Your order contains sensitive account information
- You need to provide long explanations or reference previous communications
- You have documentation, screenshots, or files to share
A Ticketmaster agent will typically respond to your emailed customer service case within 24-48 hours. But email if you don’t need an urgent response.
Use Ticketmaster’s Verified Fan Service
For high-demand events and concerts, Ticketmaster offers a Verified Fan service to help manage sales. Here’s how it works:
- Fans register and get verified ahead of the tickets going on sale.
- Verified fans get emailed presale code to access tickets before general public.
- Code verifies your purchase limit and standing in line.
So if you want early access to hot ticket events:
- Sign up for Ticketmaster Verified Fan when events offer it.
- Make sure to verify your account – watch for the confirmation email.
- Keep an eye out for the presale code email if verified.
Using Ticketmaster’s Verified Fan system can greatly improve your chances of scoring hard-to-get tickets. Just be diligent about signing up for verification when available.
Use Ticketmaster’s Fan Support Platform
Ticketmaster recently launched a dedicated platform for customer service issues called Fan Support. Here are some key things to know:
- Access it within your Ticketmaster account under “My Support”
- You can track and manage all support cases in one place
- Features live chat, help articles, and account tools
- Provides specialized help for Verified Fan, Preferred Seating, and VIP
Some examples of how to use Fan Support for better service:
- Start a live chat to get real-time answers
- Check order status and ticket delivery details
- View upcoming events you have tickets for
- Update your account info and settings
Ticketmaster Fan Support offers a convenient self-service hub for your customer service needs in one dedicated platform.
Try Ticketmaster’s Concierge Services
For premium events and tickets, Ticketmaster offers special VIP concierge services. Here are some of the key perks:
- Dedicated VIP concierge team
- White glove support for high-profile clients
- Assistance booking travel, accommodations, transportation
- Access to premier events, seats, and experiences
To get Ticketmaster’s concierge support, options include:
- Purchasing official platinum or VIP ticket packages
- Joining Ticketmaster’s Preferred Seating program
- Qualifying for Invited Guest tier status
If you want personalized service and access to exclusive ticket inventory, concierge and VIP programs are the way to go. But be prepared to pay a premium!
File a Complaint with Better Business Bureau
If you have an unresolved customer service issue with Ticketmaster, one option is to file a complaint with the Better Business Bureau (BBB). Here’s how:
- Go to BBB.org and click File a Complaint
- Select Ticketmaster and enter your contact details
- Describe the issue and your desired resolution
- Attach supporting documentation if needed
BBB complaints can help apply public pressure on companies to resolve issues. Keep these tips in mind when filing:
- Stick to factual details – no ranting!
- Respond promptly if Ticketmaster replies via BBB.
- Check BBB complaint status periodically.
Filing a BBB complaint can take persistence, but may help escalate a stubborn customer service issue when other options have failed.
Submit a Complaint to Consumer Protection Agencies
For serious disputes unable to be resolved directly, you may want to submit a formal complaint to a consumer protection agency. Some options include:
- State Attorney General’s office
- Federal Trade Commission (FTC)
- Consumer Financial Protection Bureau (CFPB)
Reasons you may want to complain to an agency include:
- You believe you were wrongfully denied refunds or exchanges.
- You think you were deceived or misled by unfair practices.
- Your issue relates to billing disputes or identity theft.
When filing a complaint with agencies, be sure to provide documentation and keep organized records. Most complaints can be submitted online.
Resolution from agencies may require patience, but can help recover losses from corporate wrongdoing.
Consult With a Consumer Protection Attorney
If you suffered significant financial or other damages that remain unresolved after exhausting other options, you may want to discuss your case with a consumer protection attorney. Some key notes:
- They can advise if you have grounds for a lawsuit.
- They may work on a contingency fee basis.
- Class action suits are possible for widespread issues.
- Specialized legal expertise increases success odds.
Before pursuing legal action, be sure you have solid evidence and quantifiable damages. An attorney consult can help you determine if you have a viable case.
Conclusion
Getting good customer service from Ticketmaster can certainly be a frustrating endeavor. But being persistent and using the right channels can help you get issues resolved.
Your best approaches are calling their support line, using self-help resources online, or reaching out on social media for quick inquiries. For more complex issues, email, complaints, or legal action may be warranted.
With the right mix of patience and techniques, you can get through to a human and get the answers you need. Don’t give up if initial outreach fails – keep trying different avenues until your problem is fixed!