If you purchased tickets through Ticketmaster and need to access them again, there are a few easy ways to find your order information. Ticketmaster offers convenient options to look up past ticket purchases whether you have an account with them or not.
Check your Ticketmaster account
If you purchased tickets while logged into your Ticketmaster account, your order information will be stored in your account history. To access it:
- Go to www.ticketmaster.com and click “Sign In” at the top right.
- Enter your Ticketmaster username and password and click “Sign In.”
- Once signed in, click on your name at the top right and select “My Account.”
- Under the “Order History” tab, you will see all your past Ticketmaster orders.
- Click “View Details” on any order to see info like the event name, date, seat locations, and ticket barcode.
- If needed, click “Reprint Tickets” to resend the ticket barcodes to your email.
As long as you used the same Ticketmaster account, you can easily look back and find details on any tickets purchased through them. Keep in mind Ticketmaster only shows orders made in the last 18 months in your account history.
Use your order confirmation email
When you purchase tickets on Ticketmaster, an order confirmation email is automatically sent to the email you used during checkout. This contains key details like:
- Order number
- Event name and date
- Seat locations
- Ticket barcode numbers
- Order total and fees breakdown
If you no longer have access to your Ticketmaster account, you can use this order confirmation email to lookup your ticket information. The email comes from Ticketmaster immediately after you finish purchasing, so search your inbox for an email from “Ticketmaster” around the time you bought the tickets.
This order confirmation email also includes links to reprint tickets, which will resend the ticket barcodes to your email in case you need them again. The barcodes are required to enter events, so keep the email handy in case you need to access the tickets again.
Use the Ticketmaster order lookup form
If you cannot find the order confirmation email from Ticketmaster, you can still look up your order details using some basic information. Ticketmaster has an order lookup form on their website:
- Go to https://www.ticketmaster.com/orderlookup.html
- Enter your email address used for the order.
- Enter in the order number if you have it.
- Enter the last name used for the order.
- Enter in part of the event name.
- Click “Find Tickets.”
As long as the details match an order in their system, your order information will be displayed including order status, ticket details, and barcode numbers.
Contact Ticketmaster Customer Service
If you cannot find your order details through your account, email, or the order lookup form, you can contact Ticketmaster Customer Service for assistance. There are a few ways to reach their customer support:
- Call +1 800-653-8000 (toll free in US & Canada)
- Use the chat widget at the bottom right of Ticketmaster.com
- Email by filling out the contact form at https://www.ticketmaster.com/contactus
Make sure to provide any details you have about the order including event name, date, and location. Their customer service can search orders by name and other identifiers. They can also resend the ticket barcodes if needed.
What if I only have the tickets, not the email?
If you only have the printed tickets or mobile tickets and no access to the order email or account, you still have some options:
- Use the Ticketmaster ticket lookup tool by entering the ticket barcode at https://www.ticketmaster.com/ticketlookup. Ticket details like seat location will be displayed.
- Bring the tickets to the venue box office on the day of the event. They can scan the barcode and record your seat location.
- Call or email Ticketmaster Customer Service with the ticket barcode. They can use it to look up the associated order.
Even without the original order email, the venue and Ticketmaster can use the information on the ticket to help find your order and seat details in their system.
What if I lost my tickets completely?
If you no longer have access to either your original order confirmation email or the printed/mobile tickets, take the following steps:
- First call or email Ticketmaster Customer Service and explain you no longer have ticket access. They may be able to find your order in their system with other identifiers like name and event details.
- If they cannot find your order, call the venue box office directly and explain your situation. They can determine next steps on their end.
- As a last resort if the venue cannot help, contact your credit card company. If you purchased with a card, they may be able to find a record of the Ticketmaster transaction.
While losing tickets makes things more difficult, between Ticketmaster and the venue there are still options to access your order if you contact them for help. Provide as many details as possible about the order and event.
Top tips for keeping track of Ticketmaster tickets
To avoid scrambling to find Ticketmaster order information, keep these tips in mind:
- Save the order confirmation email – As soon as your ticket purchase is complete, save the emailed receipt from Ticketmaster to refer back to.
- Take screenshots – Take screenshots of your ticket barcodes in case you lose mobile/printed ticket access.
- Use your account – Purchase tickets while logged into your Ticketmaster account so your order history is stored.
- Record order numbers – Note the order number from emails somewhere safe in case you need it later.
- Add to calendar – When you receive ticket emails, immediately add the event details to your digital calendar.
Keeping your Ticketmaster information organized as you buy tickets will prevent hassles down the road if you need to access them again. Ticketmaster also recommends signing up for their Ticketmaster Verified program, which lets you add your tickets to Apple Wallet for ease of access.
Conclusion
Ticketmaster makes it simple to keep track of your tickets when you misplace order details. As long as you used an account or have the order email, you can easily look up ticket information on their website. For additional help, their customer service can search for orders using confirmation details. Just try to keep confirmation numbers, barcodes, and other order details handy in case you need to access your tickets again.