If you have purchased event tickets through Facebook, it is important to verify that your tickets are valid before attending the event. There are a few steps you can take to confirm your ticket purchase on Facebook is legitimate.
Check your Facebook notifications
When you buy event tickets on Facebook, the platform should send you a notification confirming your purchase. Open up your notifications tab on the Facebook app or website and look for a message from the event page or promoter stating that your order is complete. The notification should include details like the event name, date, quantity and type of tickets purchased. If you cannot find a confirmation notification, that could indicate there was an issue with the ticket order.
Look for a confirmation email
In most cases, a confirmation email is sent when event tickets are purchased on Facebook. Check your email inbox for a message from the event organizer or ticketing company with an order confirmation number and ticket details. The email serves as proof of purchase and may need to be shown when you arrive at the event. If you cannot locate a confirmation email, reach out to the event promoter on Facebook to request verification of your ticket order.
Check your Facebook Payments history
Your Facebook Payments page will show any tickets or other items you have bought on Facebook. To access your Payments history:
- Click on the down arrow in the top right of your Facebook page.
- Select “Settings & Privacy” then click “Settings.”
- Click “Payments” on the left side menu.
- View your “Payment History” for any ticket purchases.
If the ticket purchase is listed here, that helps confirm it went through. You can click on the specific payment to see the details like date, amount and event name.
Look for the tickets on your Facebook Events page
When you RSVP or purchase tickets to an event on Facebook, it gets added to your Facebook Events. To find it:
- Click “Events” in the left side menu of your Facebook page.
- Look for the specific event and click on it.
- It should say “Tickets” if you purchased tickets or show the number of tickets you bought.
If the event and your ticket purchase is listed on your Facebook Events page, that serves as confirmation your order was successfully processed.
Contact the event promoter
If you cannot find any confirmation of your ticket purchase on Facebook, it is best to directly contact the page or person you bought the tickets from. Many event promoters have Facebook pages specifically for their events. Go to the event page and send them a message asking for verification of your ticket order. Provide details like:
- The date you purchased tickets
- The type and quantity of tickets bought
- The name and email address used for the order
The promoter should be able to look up your order in their records and confirm if it was completed. This gives you peace of mind that your ticket purchase was received and your tickets will be valid for the event.
Get a ticket transfer or refreshed link
If your order cannot be located by the promoter, ask them to transfer the tickets to you or resend the ticket link so you can access them. Many events on Facebook use mobile ticketing where the tickets are delivered electronically. The link or transfer provides your tickets for the event.
Request a refund if tickets cannot be verified
If you cannot verify your ticket purchase and the promoter has no record of your order, you will unfortunately need to request a refund. Since there is no proof you successfully bought the tickets, you cannot attend the event unless you purchase new tickets. Contact the promoter right away to cancel your order and get your money back. Make sure to get confirmation the refund has been processed.
How to avoid Facebook ticket scams
While most event tickets sold on Facebook are legitimate, there are occasional ticket scams to be aware of. Here are some tips to avoid fake or invalid tickets on Facebook:
- Only buy tickets from the event’s official page – Avoid unofficial pages which could be scams.
- Check for secure checkout – Look for the lock symbol and “https” to ensure payment info is encrypted.
- Pay through Facebook Pay – Don’t pay by alternative methods which offer less buyer protection.
- Get order confirmation – Request confirmation emails and check your Facebook notifications.
- Review seller ratings – Buy from sellers with good ratings and feedback from past sales.
Conclusion
Purchasing event tickets through Facebook is a convenient way to plan your entertainment. However, it is crucial to verify your ticket order is legitimate and received by the seller. Comb through your Facebook notifications, emails, payment history, and event pages to confirm your ticket purchase. If there is any doubt, reach out to the promoter right away to get clarification. Being proactive will ensure you have valid tickets in hand for the show or event you want to attend.