If you’re a Verizon customer trying to unlock tickets you purchased on Ticketmaster, there are a few quick steps you need to take. Verizon offers its customers exclusive access to tickets for concerts, sporting events, and more through its My Verizon Ticketing platform. This allows you to purchase tickets before the general public in many cases. However, the tickets are initially locked to your My Verizon account. By unlocking them, you can transfer them to friends or sell them on a secondary market if needed. Here’s what you need to know about unlocking your Verizon Ticketmaster tickets.
Why Do I Need to Unlock My Verizon Tickets?
When you purchase tickets through the My Verizon Ticketing platform, they are tied specifically to your Verizon account and wireless number for security purposes. This prevents unauthorized transfers or sales of the tickets you bought. However, there are legitimate reasons you may need to unlock the tickets from your account, such as:
- You want to give the tickets to friends or family members
- You can no longer attend the event and need to sell the tickets
- You need to exchange the tickets through the venue or Ticketmaster
In these cases, you’ll need to unlock the tickets before transferring them elsewhere. The tickets are locked to your account by default to prevent fraudulent sales or transfers. Unlocking them removes this restriction.
Requirements for Unlocking My Verizon Ticketmaster Tickets
Verizon has specific requirements in place for unlocking tickets purchased through My Verizon Ticketing:
- You must wait until the tickets are sent to your My Verizon account to unlock them. This usually occurs 7-10 days before the event.
- All tickets on an order must be unlocked together – you cannot unlock single tickets from a multi-ticket purchase.
- Tickets can only be unlocked to transfer to friends/family or sell on Ticketmaster’s official resale platform.
- There are restrictions on unlocking tickets within a certain time period before an event.
These requirements are in place to prevent mass scalping or transfers, ensuring tickets remain available to genuine fans at fair prices. Make sure you review the full unlocking terms and conditions on the My Verizon Ticketing site.
How to Unlock My Verizon Ticketmaster Tickets
Unlocking your tickets is handled through the My Verizon Ticketing dashboard online or the mobile app. Here are the steps:
- Access your My Verizon Ticketing account online or through the app.
- Find the event tickets you want to unlock on your Upcoming Events list.
- Select the Unlock option next to the ticket listing.
- Choose a reason for unlocking the tickets from the list provided.
- Enter the recipient’s name if transferring directly to someone.
- Confirm you agree to the Terms and Conditions.
- Select the Unlock Tickets button to finish the process.
It may take up to 24 hours to process the unlock request. You’ll receive a confirmation email when it is completed.
Important Points on Unlocking Tickets
Here are some key things to keep in mind when unlocking your Verizon Ticketmaster tickets:
- Only the primary ticket purchaser can unlock tickets from their My Verizon account.
- If transferring tickets, you’ll need the recipient’s full name and email address.
- There is no fee to unlock tickets, but fees may apply for transfers.
- Once unlocked, tickets cannot be transferred back to your My Verizon account.
- Unlocked tickets must still be transferred through Ticketmaster.
As long as you meet the unlock requirements, the process is quick and straightforward through your My Verizon Ticketing account.
Troubleshooting Unlock Issues
In some cases, you may run into problems trying to unlock your Verizon Ticketmaster tickets. Here are some troubleshooting tips:
Tickets Won’t Unlock
If you receive an error when trying to unlock tickets, common reasons include:
- The event is too soon – check the unlocking time limits for the event.
- Not all tickets in the order are being unlocked.
- The transfer recipient is not eligible to receive unlocked tickets.
- You have reached the unlock limit for the event.
Review the unlocking rules and ensure your reasons for unlocking meet the terms and conditions. Contact Verizon support if problems persist.
Unlocked Tickets Won’t Transfer
If your tickets successfully unlocked but you can’t complete the transfer, try the following:
- Make sure all recipient details entered are accurate.
- The recipient needs a Ticketmaster account to receive the tickets.
- For transfers to minors, an adult’s account and details must be used.
- If reselling, the Ticketmaster resale listing may need to be reactivated.
Tickets Re-locked to Your Account
In some cases, unlocked tickets may re-lock to your Verizon account automatically. This can happen if:
- The transfer is not completed within the specified time period after unlocking.
- The tickets are returned or unable to be fulfilled by the recipient for any reason.
If your tickets become re-locked, you will need to unlock them again following the same process. Avoid delays completing transfers to prevent re-locking issues.
Contact Verizon Customer Support
If you continue experiencing issues unlocking tickets from your My Verizon account, contact Verizon directly for assistance:
- Call 800-922-0204 (available 24/7)
- Reach out on Twitter @VZWSupport
- Send a Facebook message to the Verizon Support page
- Visit a Verizon retail store for in-person help
Verizon customer support can walk through the unlocking process with you, troubleshoot any errors, and confirm if there are any restrictions on unlocking tickets for a particular event.
Conclusion
Unlocking your Verizon Ticketmaster tickets is a quick and easy process when you meet the requirements. By following the unlock steps through your My Verizon Ticketing account, you can transfer or resell eligible tickets as needed. Keep in mind the time limits, transfer policies, and troubleshooting tips covered here to avoid any hiccups. With the right information, you can successfully unlock your Verizon-purchased tickets for transfer or resale.