Transferring event tickets on Ticketmaster can be a convenient way to get tickets to someone else if you can no longer attend an event. However, sometimes the transfer option may appear greyed out and unavailable on Ticketmaster’s site or mobile app. There are a few reasons why you may not be able to transfer your Ticketmaster tickets and some steps you can try to resolve the issue.
Why Ticket Transfer May Be Greyed Out
Here are some common reasons why the transfer option is greyed out and unavailable on Ticketmaster:
Event Restrictions
For some events, the organizer or venue may restrict ticket transfers. This is commonly done to prevent scalping or resale of tickets at inflated prices. If transfers are prohibited for an event, there is no way around this restriction on Ticketmaster.
Already Transferred
Tickets can only be transferred once on Ticketmaster. If the tickets have already been transferred previously, then the option will be greyed out for subsequent transfers.
Insufficient Time Before Event
Ticketmaster usually disables transfers within a certain window before the event’s start time. This is commonly 24-48 hours prior but can vary. This prevents last minute unverified transfers.
Hard Tickets
If you were issued hard stock tickets (printed tickets instead of digital) then transfers are not possible on Ticketmaster. Hard tickets must be given to the recipient physically.
Expired Tickets
Once tickets expire after the event occurs, they can no longer be transferred. Expired tickets will have the transfer option greyed out.
Ways to Troubleshoot Greyed Out Transfers
If your Ticketmaster tickets aren’t transferrable due to the transfer option being greyed out, try these troubleshooting tips:
Verify Event Allows Transfers
Check the event details or contact the venue to find out if ticket transfers are allowed. If they are prohibited for that event, you will need to seek other options like giving/selling tickets directly.
Check If Already Transferred
View your order history and ticket details to confirm if the tickets have already been transferred before. Transfers are one-time only.
See If Timeframe Restriction
Check how close event is and if you’re inside the 24-48 hour transfer cutoff window before showtime when transfers may be disabled.
Confirm Digital Tickets
Log into your Ticketmaster account and ensure you have mobile/print-at-home tickets. Hard stock tickets can’t be transferred online.
Use Ticketmaster Support
Reach out to Ticketmaster Fan Support directly via phone or chat for troubleshooting help if transfers seem restricted for no clear reason.
Sell or Give Tickets Directly
If Ticketmaster transfer won’t work, consider selling tickets through an external resale site or giving directly to recipient instead.
Methods to Transfer When Option is Greyed Out
If Ticketmaster won’t allow you to transfer your tickets, here are some alternate ways to get the tickets to someone else:
In-Person Delivery
Physically meet up with the recipient and hand over printed hard tickets. This works for last minute transfers if time allows.
PDF/Screenshot Transfer
For digital tickets, transfer via PDF or screenshot of ticket barcode sent to recipient’s email or mobile. Inform them to bring mobile ticket for entry.
Resale Sites
Sell tickets on approved resale marketplaces like StubHub where transfers can be done online. This will incur fees.
Ticketmaster Fan-to-Fan Resale
Use Ticketmaster’s own resale platform to post tickets if transfer doesn’t work. May be fees/restrictions.
Utilize a Trusted Contact
If box office allows, update “trusted contact” on your Ticketmaster account to recipient so tickets get sent to them automatically if issues arise.
Why You May Want to Transfer Ticketmaster Tickets
There are several good reasons you might need to transfer your Ticketmaster tickets instead of attending yourself:
Can No Longer Attend Event
If something comes up and you can’t make the event anymore, transferring allows your ticket to be used by someone else.
Gifting Tickets
It enables easily sending tickets to someone as a gift for birthdays, holidays or other occasions.
Reselling Tickets
Transferring is a convenient way to resell your ticket and recoup costs if needed. The buyer will pay you directly.
Sending to Friends or Family
You can electronically transfer tickets to friends or family members to allow them to attend without having to physically deliver tickets.
Avoiding Fees
Transferring avoids fees that come with reselling on secondary markets. It’s often free to send to another contact.
When Hard Tickets Get Lost
If printed hard tickets get lost or stolen, transfers can allow replacement tickets to be sent to someone else electronically.
Tips for Avoiding Ticket Transfer Issues
To help make sure you don’t run into problems transferring your Ticketmaster tickets later:
Opt for Digital over Hard Tickets
Digital tickets provide more flexibility for online transferring down the road versus hard stock.
Review Event Transfer Rules
When purchasing, see if ticket transfers are allowed or restricted for that particular event.
Don’t Wait Until Last Minute
Initiate any transfers you need to do well in advance of the cutoff time before the event starts when transfers tend to be disabled.
Avoid External Resales at First
Using Ticketmaster’s own transfer or resale options before outside resellers will be more seamless.
Save Your Transfer Confirmations
Keep receipts or records of any ticket transfers you make for reference in case any issues come up later.
Contact Ticketmaster Support With Any Problems
If you encounter problems for seemingly no valid reason, promptly reach out to their customer service team for fast help.
Steps for Transferring Ticketmaster Tickets
When the transfer option is available, follow these steps to complete the ticket transfer process on Ticketmaster:
Log Into Your Ticketmaster Account
Pull up your account dashboard on either Ticketmaster’s website or mobile app.
Select Your Event Order
Choose the order that contains the tickets you want to transfer.
Click “Transfer Tickets”
On the order details, click or tap the “Transfer Tickets” option.
Enter Recipient Details
Input the email address and other info for the person you want to transfer tickets to.
Confirm Transfer Details
Carefully review the transfer details before confirming the ticket transfer.
Send Confirmation Emails
Ticketmaster will email transfer confirmations to both you and the ticket recipient.
Conclusion
While you may encounter some difficulties with transferring tickets on Ticketmaster at times, there are usually steps that can be taken to work around restrictions or issues. Understanding why you may be blocked from transferring, trying alternatives if needed, and planning ahead can typically help ensure your tickets get to the intended recipient when required. Ticketmaster’s own transfer and resale options make it the most seamless route when possible. With the right troubleshooting and preparation, transferring your tickets on Ticketmaster can be a smooth process.
Reason Transfer Greyed Out | Solution |
---|---|
Event prohibits transfers | No way around, must use other options |
Tickets already transferred once | Tickets can only be transferred one time |
Too close to event start time | Transfers often disabled 24-48 hours prior |
Hard stock paper tickets | Hard tickets cannot be transferred online |
Expired tickets | Transfers not allowed after event date |
Troubleshooting Tip | Details |
---|---|
Verify event transfer rules | Contact venue or check event details |
Check if already transferred before | Only allowed one transfer per ticket |
See if within no transfer timeframe before event | Often 24-48 hour cutoff |
Confirm digital vs. hard tickets | Hard tickets can’t be transferred online |
Contact Ticketmaster support | They can assist with transfer troubleshooting if unresolved |
Transfer Alternative | Method |
---|---|
In-person delivery | Physically hand over printed hard tickets |
Digital ticket transfer | Send PDF or screenshot of barcode to recipient |
Use resale marketplace | Sell on StubHub, VividSeats, etc. if needed |
Ticketmaster fan resale | Resell using Ticketmaster’s own resale platform |
Utilize trusted contact | Automatically send tickets to designated backup contact |
Reason to Transfer | Detail |
---|---|
Can’t attend event anymore | Lets someone else use the ticket |
Gifting tickets | Easy way to send as gift for birthday, holiday etc. |
Reselling ticket | Convenient way to recoup costs |
Sending to friends/family | Enables them to use ticket without physical delivery |
Avoid fees | No reseller fees like on secondary markets |
Lost hard copy tickets | Can electronically send replacements |
Tip to Avoid Issues | Helpful For… |
---|---|
Get digital instead of hard tickets | More flexible for transferring |
Check event transfer rules | Avoid surprises of prohibited transfers |
Transfer early before cutoff | Avoid time-based transfer blocks |
Use Ticketmaster resale first | Most seamless experience |
Save transfer receipts | Documentation if any issues |
Contact support if problems | Get specialized troubleshooting help |
Step | Process |
---|---|
1 | Log into Ticketmaster account |
2 | Select order with tickets to transfer |
3 | Click “Transfer Tickets” option |
4 | Enter recipient’s email and details |
5 | Confirm details before transferring |
6 | Ticketmaster emails confirmations |