Transferring tickets on the Cleveland Browns app is a straightforward process that allows you to securely send tickets to friends, family, or anyone else. The app provides a convenient way to transfer tickets electronically without having to meet up in person or deal with paper tickets.
Overview of Transferring Tickets on the Browns App
Here is a quick overview of how to transfer tickets on the Browns app:
- Open the Browns app and log in to your account
- Go to the tickets section and select the tickets you want to transfer
- Tap the transfer button and enter the recipient’s email address or mobile number
- The recipient will receive a transfer notification and must accept the transfer
- Once accepted, the tickets will be moved to the recipient’s account
Keep in mind that you can transfer tickets at any time, but the deadline is 2 hours before kickoff. Tickets can only be transferred once. The original ticket holder maintains ownership of the tickets and has the right to cancel a transfer as long as the recipient has not yet accepted it.
Step 1: Log into Your Browns Account
The first step to transfer tickets on the Browns app is to log into your account. Here is how:
- Open the Cleveland Browns app on your mobile device
- Tap the profile icon in the top right corner to go to your account
- Enter your username and password and tap Log In
- If you have trouble logging in, you can tap Forgot Password to reset it via email
Once logged in, you will see your profile page with your account details, order history, and saved payment methods.
Step 2: Select Your Tickets
After logging in, the next step is to select the tickets you want to transfer. To do this:
- Tap My Tickets from the home screen or sidebar menu
- Select the game that has the tickets you want to transfer
- Tap the transfer icon next to each ticket you want to transfer
- Double check you selected the correct tickets, then tap Next
You will only be able to select tickets that are eligible for transfer. Make sure you do not select tickets that have already been transferred.
Step 3: Enter Recipient Details
With your tickets selected, it’s now time to enter details for the recipient:
- Enter the recipient’s email address or mobile phone number
- You can enter multiple recipients if transferring more than one ticket
- Tap Next after entering details for all ticket transfers
The recipient must have an account with the Browns app to accept the ticket transfer. If they don’t have an account, they will need to download the app and create one.
Step 4: Confirm Transfer Details
Before completing the transfer, you will have a chance to confirm details:
- Double check the transfer details including recipient names/numbers and which tickets are being transferred
- Enter your account password when prompted
- Check the box to agree to the Terms of Transfer
- Tap Complete Transfer to finish the process
At this point, the tickets will show as “pending” until the recipient accepts the transfer.
Step 5: Recipient Accepts Transfer
For the tickets to fully transfer, the recipient must accept the transfer:
- The recipient will receive an email and push notification about the pending transfer
- They must open the Browns app and go to their account
- Under My Tickets, they will see the pending transfer notification
- They must Accept the Transfer for the tickets to be moved into their account
Once the recipient accepts, the tickets will be removed from your account permanently and can not be transferred again. You will get a confirmation notification that the transfer is complete.
Important Notes About Transferring Tickets
Here are some key notes to keep in mind about transferring tickets on the Browns app:
- Tickets can only be transferred once – the recipient cannot transfer them again
- You can transfer tickets up until 2 hours before kickoff when transfers are disabled
- The original ticket holder maintains ownership and can cancel a pending transfer
- Tickets transferred through the app are guaranteed valid by the Browns
- There is no fee to transfer tickets through the app
- Be sure the recipient’s email or mobile number is entered correctly
- Both parties must have an account and the Browns app installed
Troubleshooting Tips
Here are some troubleshooting tips if you have issues transferring tickets on the app:
- If transfers are failing, make sure both accounts are logged into the latest version of the app
- Check that the recipient’s email address or mobile number was entered correctly
- Try force quitting and reopening the app if transfers get stuck
- Ensure the tickets you are sending are eligible for transfer
- Be sure the recipient accepts the transfer so the tickets move to their account
- Confirm the transfer deadline has not passed as transfers are disabled 2 hours before kickoff
- Contact Browns ticket support if issues persist at xxx-xxx-xxxx
Canceling a Transfer
If you need to cancel a ticket transfer, here is how:
- Go to your account and select the transfer you want to cancel
- Tap Cancel Transfer and confirm when prompted
- The recipient will receive a cancellation notice
- The tickets will be returned to your account unde the My Tickets section
Keep in mind you can only cancel transfers that the recipient has not yet accepted. Once the tickets are accepted, the transfer cannot be cancelled.
Accepting Transferred Tickets
If someone transfers you tickets, here is how you accept them:
- You will receive a transfer notification by email and push alert
- Open the Browns app and go to your My Tickets
- Select the pending transfer notification
- Review the transfer details and tap Accept Transfer
- The tickets will now show in your account and can be accessed via the app
Be sure to accept the transfer promptly so you have full access to the tickets for the game in your account.
Ticket Transfer FAQs
Here are answers to some frequently asked questions about transferring tickets on the Browns app:
How do I send tickets to multiple people?
You can send tickets to multiple recipients at once. Simply enter each email address or mobile number separated by a comma when prompted.
What if I made a mistake entering recipient details?
If you notice a mistake in the recipient’s email/number before they accept, you can cancel the transfer and redo it correctly. If they already accepted, contact the Browns ticket office for assistance.
Can I transfer tickets right before the game?
Transfers must be completed at least 2 hours before kickoff. After that, the ability to transfer tickets is disabled.
Is there a fee for transferring tickets?
There is no fee to transfer tickets directly within the Browns app to another user.
What if my tickets weren’t accepted by the recipient?
If your transferred tickets are not accepted before the deadline, they will return to your account automatically. You will get a notification that the transfer expired.
Can I transfer tickets to someone without the app?
No, both the sender and recipient must have an account and the Browns app installed to transfer tickets.
Get Help with Ticket Transfers
Reaching out to Browns fan support is the best way to get help if you encounter any issues with the ticket transfer process:
- Have your account information and order details ready
- Fan Support: xxx-xxx-xxxx (hours: 9am – 5pm EST on weekdays)
- Email: [email protected]
- Live chat via Browns app (during business hours)
The fan support team can walk you through any problems with ticket transfers, assist with troubleshooting, reset your account if needed, and more. They can also process transfers for you manually if there are app issues.
Avoid Scams and Unauthorized Transfers
To avoid scams or unauthorized transfers, be sure to only transfer tickets to people you know and trust. Avoid posting tickets for sale on public sites or social media. The Browns app provides the most secure way to transfer tickets directly to intended recipients.
If tickets end up in the wrong hands, immediately contact fan support to disable the tickets. Never send payment to someone promising tickets they don’t actually have access to send you.
Transfer with Ease via the Browns App
Transferring tickets doesn’t have to be a hassle. The Browns app makes it easy to securely send tickets to anyone in just a few taps. With digital transfers, you don’t have to meet up, deal with paper tickets, or pay extra fees. Just log in, select tickets, enter a recipient, and hit send to transfer tickets in seconds.
As long as you complete the transfer before the deadline, your recipients will gain instant access to the tickets on their mobile device. Transfers via the app are guaranteed valid and provide a safer, more convenient option vs. paper tickets or box office pickups. So next time you need to get tickets to friends or family, turn to the Browns app for a simple ticket transfer process.