Jira is a project management tool that allows you to track tasks, bugs, and other issues related to a project. One of the key features in Jira is being able to view the status of items, including those that have been completed or resolved.
Viewing Completed Items in Jira
There are a few different ways to see completed items in Jira:
1. Using Jira’s Default Filters
Jira has some default filters already set up that you can use to view completed items:
- Done – This filter shows all issues with a Done status
- Resolved – This filter shows all issues with a Resolved status
- Closed – This filter shows all issues with a Closed status
To use these filters, go to the search bar at the top of your project in Jira. Select “Done”, “Resolved” or “Closed” from the filter dropdown menu. This will show you all issues matching that status.
2. Creating a Custom Filter
If you want more control over exactly which completed items are shown, you can create a custom filter in Jira:
- Go to Search and select “Filters” from the sidebar.
- Click “Create Filter”.
- Give your filter a name and description.
- Under “Filter”, specify the conditions you want to filter by. For completed items, you may want to filter by:
- Status = Done, Resolved, or Closed
- Resolution = Done, Completed, etc.
- You can add additional filters for things like Assignee, Reporter, Labels, etc.
- Click “Create Filter” to save your custom filter.
Now when you want to see completed items, you can select your custom filter from the filter dropdown menu.
3. Using JQL in Search
You can also search for completed items using JQL (Jira Query Language) in the search bar:
- status = Done
- status = Resolved
- status = Closed
- resolution = Done
This will return all issues matching that status or resolution.
4. Browsing by Project or Version
Another way to see completed items is to browse your projects or versions and view the status:
- Go to “Projects” in the sidebar and select your project.
- Click “Versions” to browse by version.
- Expand a version to view the issues within it. Issues marked Done/Resolved/Closed will be your completed items.
Or:
- Go to “Projects” and select your project.
- Click “Issues” to view all issues in that project.
- Sort or filter issues to show completed items.
5. Using Roadmaps
If your project uses roadmaps in Jira, you can view completed items on the roadmap:
- Go to “Roadmaps” in the sidebar.
- Select your roadmap.
- The roadmap will show completed issues with a checkmark icon.
6. Reports and Dashboards
You can create reports and dashboards in Jira to view completed item metrics:
- Reports can show breakdowns of issue types, statuses, resolutions, etc.
- Dashboards can display useful charts and statistics about completed items.
This allows you to analyze trends and track progress on completing work.
Tips for Working with Completed Items
Here are some additional tips for working with completed items in Jira:
- Archive Versions – After a version is complete, archive it to clean up old issues.
- Remove Resolved Filters – Delete resolved filters when no longer needed to reduce clutter.
- Review for Accuracy – Spot check completed item statuses to ensure they are correct.
- Delete if No Longer Needed – Issues no longer relevant can be deleted to clean up Jira.
- Track Time to Resolution – Use resolution date field to track cycle time.
- Report on Trends – Build reports to analyze trends in completion rates over time.
- Integrate with Workflow – Use Jira automation to update item status when work is complete.
Common Questions about Completed Items
How can I bulk change the status of multiple items to completed?
You can bulk change the status of multiple issues in Jira using these methods:
- Select the issues on an issue list and use the “Transition” bulk action to change status.
- Do a JQL search for the items you want to update status on, then transition them.
- Use a Jira automation workflow rule to transition issues when criteria are met.
- Install a Jira plugin like ScriptRunner to run scripts to update status in bulk.
What’s the difference between Done and Resolved status?
There are two common statuses used for completed items in Jira:
- Done – The work on the issue is completely finished.
- Resolved – The issue is completed but may still require verification or approval.
Done is the final state – Resolved still leaves the door open for follow-ups if needed.
Should I delete completed items from Jira?
There are pros and cons to deleting completed items in Jira:
Pros:
- Keeps Jira clutter free of old issues.
- Easier to manage active issues and backlog.
Cons:
- Lose historical records and context on resolved work.
- Harder to generate reports and analyze trends over time.
Best practice is to archive old versions with completed items, but have an overall deletion policy based on how long you want to retain records in Jira.
How do I find incomplete items in Jira?
To see items that are still in progress or incomplete, use these filter options:
- Filter by statuses like To Do, In Progress, or In Review
- Filter for unresolved or unclosed issues
- Filter by assignee to see what’s assigned to each person
- Filter by due date to find overdue issues
Saving an “Active Issues” filter can help quickly view all issues still being worked on.
Summary
Here are some key points to remember about viewing completed items in Jira:
- Use default filters like Done, Resolved, or Closed
- Create custom filters tailored to your needs
- Search for status = Done or resolution = Done
- Review project versions or roadmaps
- Leverage reports and dashboards
- Archive old versions but have a deletion policy
- Use opposite filters to find incomplete items
Viewing completed items helps ensure work is being finished and teams are meeting delivery goals. Jira provides flexible options to see the status of work at both a high level and deep down into the details.
With some customized configuration and smart use of filters, searches, and reports, you can gain valuable insights into your team’s progress and productivity with Jira.