Refunding Disney On Ice tickets can seem daunting, but it is possible if you follow the right steps. In this comprehensive guide, we will walk through the full process of getting a refund on Disney On Ice tickets, from understanding the refund policy to contacting customer service to request a refund. We will provide quick answers to common questions about Disney On Ice ticket refunds upfront, and then dive into more details in the sections below.
Quick Facts About Refunding Disney On Ice Tickets:
– Disney On Ice tickets are non-refundable, but you can request an exception if your plans change unexpectedly.
– To request a refund, you need to contact Disney On Ice customer service with your order number.
– Refunds are typically issued to the original payment method, so have those details ready when you call.
– Refunds may take 7-10 business days to process after approved.
– If you need to exchange tickets instead of a full refund, there are no fees as long as you request at least 7 days before the show.
– Get in touch with customer service as soon as you know you need to cancel – they can’t make exceptions past the show date.
Disney On Ice Refund Policy Overview
Disney On Ice tickets are generally non-refundable, except in rare extenuating circumstances. This strict policy is in place because Disney On Ice shows often sell out well in advance. By not allowing refunds, it ensures that seats are filled for each performance.
When you purchase Disney on Ice tickets, the confirmation email and receipt will state “No refunds or exchanges”. This sets the expectation upfront that the transaction is final.
However, Disney understands that unexpected life events happen. In limited cases, they may offer exceptions and refunds on a case-by-case basis:
– Medical emergency in your family
– Military deployment
– Family death/funeral
– Severe weather or natural disaster impacting your travel
In any of these situations, you will need to contact Disney On Ice customer service and provide documentation to verify your circumstance. If approved, they can refund the total ticket amount minus any service fees.
The sooner you reach out after a change in plans, the better. Disney On Ice will not approve refunds after the show date has passed. They need adequate time to resell the seats.
How To Request A Refund on Disney On Ice Tickets
If you need to cancel your Disney On Ice tickets, follow these steps to request a refund:
Step 1) Locate your Disney On Ice order confirmation email. This is where you will find your 13-digit Order ID number, which is required when contacting their customer service team.
Step 2) Prepare documentation related to your reason for canceling. For example, if it is for a medical emergency, have the doctor’s note ready.
Step 3) Contact Disney On Ice Customer Service
– By Phone: 1-866-248-4766
– By Email: [email protected]
– Operating Hours: Monday – Friday 9AM – 6PM EST
Step 4) Explain your situation and request a refund. Provide your order ID number and any necessary documentation.
Step 5) If approved, confirm whether the refund will be issued to the original payment method.
Step 6) Allow 7-10 business days for the refund to fully process after approval.
Step 7) Call back if the refund does not appear within two weeks of being approved.
The key is to be as detailed as possible in explaining your circumstances when you call. Politely request an exception to the no refund policy due to your situation, and have all order details ready to reference. With documentation and prompt timing, many guests do succeed in getting Disney On Ice ticket refunds approved.
Getting An Exchange vs. Refund on Disney On Ice Tickets
If your plans change but you think you may want to attend a Disney on Ice show at a later date, exchanging your tickets for a future show is an option.
Disney On Ice will allow you to exchange tickets to a different show time or city without fees if requested at least 7 days prior to your original show date. Less than 7 days, and exchange fees apply.
To request an exchange, follow the same process of contacting Disney On Ice Customer Service, but specify you want new tickets rather than a refund of money. As long as seats are still available for your desired show date, they will accommodate the switch.
The benefit of doing an exchange rather than refund is that you lock in tickets now for a future show, without the risk of price increases or sell outs down the road. You also won’t lose the money you already paid. The only requirement is that the new show must take place within a year of the original performance.
If you choose an exchange, watch your email for new electronic tickets to be delivered once approved. You will not need to present your original tickets. Print or save your new tickets on your phone to bring for entry.
Disney On Ice Refund Denials: What To Do
In some cases, Disney may deny a refund request even with documentation and timely submission. This can occur because:
– Your reason for canceling does not qualify as an extenuating circumstance per their policy.
– You contacted them past the show date, when refunds are no longer issued.
– There were suspicious patterns suggesting potential fraudulent activity.
If you feel your refund request was denied unfairly, here are a few options:
Ask for a Supervisor: Politely ask to speak to a supervisor or manager to re-review your case. Higher level staff may be able to make exceptions. Have your documentation handy to explain your situation again.
Try Another Customer Service Rep: End the call and contact Disney’s customer service line again. Talk through your case with a new representative, providing all details. Sometimes you just get an unhelpful person.
Submit A Written Refund Request: Email Disney On Ice Customer Service with your order ID, documentation, and a thoughtful explanation of why you deserve a refund exception. Include why their initial denial was unwarranted based on your circumstances.
Dispute The Charge: If all else fails, contact your credit card company or bank to dispute the charge. Explain how Disney refused to refund your tickets despite an extenuating circumstance and appropriate cancelation timing. Often the threat of a dispute will cause Disney to reconsider issuing a refund.
While not guaranteed, calmly pressing your case with different staff and via written requests can overturn an initial refund denial in some cases. Persistence and details are key.
Checking On The Status of A Disney On Ice Refund Request
Once you request a Disney On Ice ticket refund, you likely will need to wait 7 to 10 business days for it to fully process. If you paid by credit card, the funds will generally go back to your original card. For debit card or cash purchases, a check may be mailed.
To check the status of your refund request, contact Disney On Ice Customer Service again after 7 business days. Provide your order ID number and inquire if a refund was issued on (date you called).
Additionally, watch your credit card statements and bank activity closely. The refund should show the amount credited back within 10 business days of being approved. If you do not see it, call Disney’s team again for assistance.
Possible reasons for refund delays:
- Processing error – Simply needs to be reissued
- Mailed check pending – May take up to 15 business days
- Reversal denial by card issuer – Disney can help if they receive a chargeback
With large companies, it is not uncommon for approved refunds to encounter processing issues. Check in frequently, and politely keep Disney aware if there are delays. They should be able to remedy the situation. Just have all your order details handy for any status calls or questions.
How To Get Updates On My Disney On Ice Refund Status?
To get updates on the status of your requested Disney On Ice ticket refund, follow these tips:
- Call Disney Customer Service after 7-10 days for an update
- Check your credit card statement or bank account for the refund transaction
- Look for any refund confirmation emails Disney may send
- If the refund is delayed, call Disney support again for assistance
- If needed, politely escalate to a supervisor for more visibility
Proactively communicating with Disney and monitoring your accounts yourself are the best ways to stay updated. Disney representatives can confirm when the refund was issued on their end. Watching your accounts will tell you when the money actually hits.
Stay persistent and positive when following up on delayed Disney On Ice refunds. Issuing a refund requires reversing a completed transaction, so can take some time. With good documentation and polite patience, you should receive your money back.
Common Questions About Disney On Ice Refunds
Here are answers to some frequently asked questions about getting refunds on Disney On Ice tickets:
How long does it take Disney to refund my money?
Disney On Ice refunds can take 7-10 business days to fully process after approved. Allow this timeframe before contacting them about delays.
Can I get a refund if I just don’t want to go anymore?
Unfortunately no – Disney On Ice has a firm no refunds policy, unless extenuating circumstances apply that you can document.
What if I only need a partial refund?
Disney On Ice does not issue partial refunds, only full refunds on the entire order. However, you can exchange a portion of tickets rather than refunding if needed.
My show was postponed, can I get a refund?
Yes, if your Disney On Ice show is rescheduled/postponed and you cannot attend the new date, you can receive a full refund by contacting Disney Customer Service.
How will I receive my Disney On Ice refund money?
Refunds are typically issued back to the original payment method used to purchase the tickets. For credit cards, it will be reversed on your statement. Debit cards or cash may receive a mailed check.
Can I get a refund if my child gets sick before the show?
Yes, Disney may approve a medical illness refund with proper documentation from your doctor confirming the circumstances.
My credit card was stolen, can I get a refund?
Yes, if your card was stolen/compromised and you had to cancel it, Disney can refund the charges once confirmed with your bank. You may need to provide a police report.
If I die, can my family get a Disney On Ice refund?
Yes, in the unfortunate event someone passes away, their tickets are refundable to the next of kin with proper documentation around the death.
Disney On Ice Refund Form: Key Details to Provide
When contacting Disney On Ice to request a ticket refund, having the following details ready on a form or document is useful:
Order ID # | This 13-digit code is on your confirmation email |
Full Name | Who purchased the Disney On Ice tickets |
Show Location | City where you purchased tickets for |
Show Date/Time | The exact performance date and time |
Seat Numbers | Section, row and seat numbers selected |
Ticket Quantity | Number of total tickets ordered |
Ticket Price | Total amount paid including fees |
Contact Info | Best phone and email to reach you |
Having these key order details handy when you call Disney or complete their online refund form ensures a smooth process. The representative can quickly pull up your purchase with the order ID and confirm the specifics.
Be ready to also provide documentation that explains your refund circumstance, such as a doctor’s note. Organizing details ahead of time demonstrates you made a good faith purchase and establishes legitimacy as they review your case.
Does Disney On Ice Offer Refunds for Rescheduled or Postponed Shows?
If your Disney on Ice show is rescheduled or postponed to a new date that you cannot attend, you are eligible for a full refund on the tickets.
You will need to contact Disney On Ice Customer Service, provide your order ID, and explain that you cannot make the newly scheduled show time work. As long as you request the refund within a reasonable timeframe, they will issue it without fees.
Alternatively, you can opt to exchange your tickets for a different Disney On Ice show in the future instead. As long as it is within one year, there are no exchange fees due to a postponement.
If you choose to retain tickets for the rescheduled date, your original tickets will still be valid. You do not need new ones. Simply attend on the new date with your existing tickets.
Disney offers flexibility in case of postponements since they understand it disrupts plans. Get in touch with their team promptly once notified of any date changes to choose refund or exchange options that work for you.
Should I Dispute Disney On Ice Charges If No Refund Is Given?
Before initiating a credit card dispute against Disney On Ice for unrefunded tickets, it is wise to make a final attempt at a goodwill refund request.
Call Disney, explain you have documentation supporting an exception, and politely but firmly state you will need to file a dispute if they do not issue a refund immediately. The threat of a dispute tarnishing their reputation and requiring administrative work on their end motivates many merchants to voluntarily refund.
However, if Disney will still not budge, proceeding with a dispute is reasonable in cases where:
- You have proper documentation of a nonrefundable circumstance (medical, military, death, etc)
- Disney is unable to provide proof of their refund policy being disclosed at purchase
- You are within your credit card’s dispute window (usually 90-120 days from transaction)
Before disputing, know it can take 30-90 days to resolve with potential back and forth investigating. Only dispute what you are confident you rightfully deserve. Having documentation helps prove your side and avoid an unsuccessful dispute.
Conclusion
While Disney On Ice tickets are generally nonrefundable, guests can request exceptions in extenuating circumstances. By thoroughly understanding Disney’s policy, gathering documentation, and politely persisting with customer service, you have the best chance of recouping your money. Refund requests take time and patience, but are possible if you approach the process thoughtfully. Above all, act quickly before your show date passes to increase likelihood of success.