If you have forgotten your Ticketmaster account login details or your account has been hacked, don’t worry – you can recover and regain access to your Ticketmaster account by following these steps:
Try logging in first
Before initiating an account recovery, first try logging into your Ticketmaster account at www.ticketmaster.com with your email address or mobile number and password. If you don’t remember your password, click on the “Forgot Password” link on the login page.
This will take you to a password reset page where you can enter your email address or mobile number. Ticketmaster will send you an email or text message with a link to reset your password. Click on the link, create a new password, and then try logging in again.
Retrieve your account details
If you don’t remember the email address or mobile number associated with your Ticketmaster account, you can try retrieving it:
- Check your old emails for any Ticketmaster receipts or notifications – these will contain your account email address.
- If you had the Ticketmaster app installed on your phone, reinstall it and open it to see if your account pops up.
- Try logging in with various emails that you own – your account email could be an old email you don’t use anymore.
Use account recovery options
If you still can’t access your account, use Ticketmaster’s account recovery options:
- Go to the Ticketmaster login page and click “Need help signing in?”
- Select the option “I forgot my password” and enter your email address or mobile number when prompted.
- Ticketmaster will email you a verification code. Enter this code and your date of birth when prompted.
- You will then be able to create a new password for your account.
Contact Ticketmaster Support
If the above options fail, you will need to contact Ticketmaster Support directly for additional help recovering your account:
- Go to the Ticketmaster Help Center and click on the “Contact Us” tab.
- Select “Account Access” as your issue type and pick the relevant options to reach an agent.
- Explain that you are unable to access your account and have tried all recovery options.
- Provide personal details like your name, email address, mobile number, and billing address to verify your identity.
- Also provide details of any recent Ticketmaster purchases you may have made from that account.
- A support agent will assist you further in accessing your account.
Verify your identity
In some cases, you may need to provide additional proof of identification to regain access to your Ticketmaster account. This ensures account security and prevents unauthorized access.
If asked, be prepared to send in any of the following by email or through online upload:
- A photo ID like your Driver’s License, Passport, etc.
- Screenshots of old Ticketmaster order confirmations or receipts.
- Credit/debit card statement showing Ticketmaster purchases.
- Billing address associated with your Ticketmaster account.
Note that it may take 1-2 business days for Ticketmaster Support to verify your identity documents and restore access to your compromised account, so be patient.
Reset your account credentials
Once Ticketmaster Support has verified your identity and confirmed you as the account owner, they will reset your account login credentials.
You will be sent a password reset email from Ticketmaster with instructions to create a new password for your account. Make sure this is a strong, unique password that only you know.
You can also change the email address or mobile number associated with your Ticketmaster account if needed for improved security.
Enable two-factor authentication
To further secure your Ticketmaster account from future access issues, make sure to enable two-factor authentication (2FA) after you regain access:
- Log into your Ticketmaster account and go to “Account Settings”.
- Under “Security”, click on “Two-Step Verification”.
- Follow prompts to enable 2FA using an authenticator app or SMS/email.
Going forward, you will need to input a dynamically generated security code from your authenticator app or email/SMS along with your password when logging into your Ticketmaster account.
Review recent account activity
Once back in your account, thoroughly review your recent Ticketmaster account activity for any unauthorized purchases, address changes, ticket transfers, etc. performed by someone else during the account access issue period.
Check your:
- Order history – look for unknown purchases or cancellations.
- Saved payment methods – remove any unknown payment details.
- Saved addresses – delete any unfamiliar addresses.
- Notification settings – check for any unknown alerts.
Report any unauthorized account actions to Ticketmaster Support immediately.
Change your password regularly
To avoid dealing with Ticketmaster account access issues in the future, make sure to change your account password every few months.
Also update your password immediately if you suspect it has been compromised.
Use strong, unique passwords across different accounts to maintain safety.
Beware of phishing attempts
Exercise caution if you receive emails or texts asking you to log into your Ticketmaster account. These could be phishing attempts trying to steal your login details.
Only enter your Ticketmaster account credentials directly on the Ticketmaster website or app. Avoid clicking shady links claiming to be Ticketmaster.
Prevent unauthorized account access
Practice account safety measures like:
- Never sharing your Ticketmaster password with others.
- Logging out of public or shared devices after use.
- Keeping your login details secure.
- Using up-to-date antivirus software on devices.
Also watch for signs your account may have been hacked like unfamiliar activity, password reset notices you didn’t initiate, etc. Report any suspicious behavior immediately.
Set up transaction alerts
Consider setting up transaction monitoring through your credit card provider for extra oversight. This will send you alerts on all purchases made on your card, allowing you to spot unauthorized Ticketmaster charges early.
Summary
Recovering and regaining access to a lost Ticketmaster account is possible by resetting your password using account recovery options, verifying your identity to Ticketmaster Support, resecuring the account via new login credentials and 2FA, and monitoring account activity to prevent future access issues.
Maintaining regular account safety best practices is key to avoiding losing control of your important Ticketmaster account that is tied to your personal data and payment information in the first place.