Getting a refund on Ticketmaster can seem confusing, but there are a few ways you can check if your refund request has been approved. Here are some quick answers to common questions about Ticketmaster refunds:
How long does it take to get a Ticketmaster refund?
Ticketmaster states it can take up to 30 days to process refund requests. However, most refunds are issued within 10-14 business days. If you requested a refund and it’s been over 30 days, contact Ticketmaster customer support for an update.
Can I track the status of my Ticketmaster refund request?
Yes, you can track the status of your Ticketmaster refund request online or via the mobile app. Log into your Ticketmaster account and go to your purchase history – there will be a refund status next to any events you requested a refund for. The status will update as your refund is processed.
What refund statuses mean my Ticketmaster refund is approved?
Here are the different refund statuses you may see on Ticketmaster and what they mean:
Refund Status | Meaning |
---|---|
Requested | You have submitted the refund request, but it is still being reviewed by Ticketmaster. |
Approved | Your refund request has been approved and is being processed. Your refund will be issued soon. |
Refunded | Your refund has been completed and the money should be credited back to your original payment method. |
Declined | Your refund request has been declined. This is rare but can happen if the request did not meet Ticketmaster’s refund policy criteria. |
So the statuses you want to see are “Approved” and “Refunded” – these mean your Ticketmaster refund has gone through successfully.
I see “Approved” – when will the money be back in my account?
If your Ticketmaster refund status shows as “Approved”, the money should be returned to your original payment method within 7-10 business days. It depends on your bank/card issuer’s processing times. Ticketmaster will initiate the refund within 1-2 days once approved, but your bank determines the exact timing of depositing it back.
Can Ticketmaster cancel an approved refund?
In most cases, once your Ticketmaster refund is approved and shows that status online, the process is moving forward and the money will be returned to you. However, Ticketmaster does state that in exceptional circumstances like suspected fraud, an approved refund could potentially be cancelled before the money is repaid.
This scenario seems to be very rare, based on most customer accounts. If your refund status changes from “Approved” to another status, contact Ticketmaster support immediately to dispute.
My event was rescheduled – can I still get a refund?
If your event is rescheduled, Ticketmaster typically allows you to request a refund within 30 days of the new event date being announced. So you don’t have to act immediately, but can wait and see if the new date works for you.
If the new date doesn’t work for you, request a refund within that 30 day window after the rescheduled date is confirmed. As long as it’s within the time frame, your refund should be approved based on Ticketmaster’s policies.
What if my refund is denied by Ticketmaster?
If your Ticketmaster refund is denied, first double check that you met all requirements of their refund policy. Certain tickets are non-refundable so read the fine print carefully.
If you believe your refund request was eligible and wrongly denied, reach out to Ticketmaster customer support via phone or email. Explain clearly why you think you qualify for a refund based on their policy and terms.
Providing any supporting documentation like receipts or order information can help. Be polite but firm that you are requesting they reconsider approving the refund based on the policy.
How do I reach Ticketmaster for refund help?
Here are the best ways to contact Ticketmaster if you need help with your refund request or status:
- Call Ticketmaster Customer Service at 1-800-653-8000
- Reach out on Twitter @Ticketmaster
- Contact via email: [email protected]
- Initiate a live chat on the Ticketmaster website
- Send a letter to Ticketmaster Customer Service at: 7060 Hollywood Blvd, Los Angeles, CA 90028
Be prepared with your order number, refund confirmation number if you have one, and any other details. Reaching out for help quickly can help move your refund along if it’s stuck in the requested status.
Should I dispute the charge with my bank?
You can consider disputing the Ticketmaster charge with your bank or credit card company if:
- Your refund has been denied but you believe you’re eligible under policy
- It’s been over 30 days since you requested the refund with no updates
- Ticketmaster is unable to provide adequate help or resolution on the status
Before disputing, send a written complaint letter to Ticketmaster along with your documentation – this can help strengthen your case. Note the date you sent the letter.
If another 10-14 days go by after the complaint with no refund, file a chargeback dispute with your bank or card issuer. Provide the letter you sent along with Ticketmaster’s refund policy to show you qualify.
Conclusion
Checking your Ticketmaster refund status online and understanding what the statuses mean is key to knowing if your refund has been approved. Allow at least 10-14 business days once approved before the money may reappear in your account. If your refund seems stuck or wrongly denied, persistently contact Ticketmaster support for help. As a last resort if issues persist, dispute the charge with your bank – but try to resolve directly with Ticketmaster first.
Proper documentation of your refund eligibility per policy, and records of all communication attempts are important. This will bolster your case if you need to escalate the issue either to management at Ticketmaster or through your bank. Patience and polite persistence are critical, as is understanding the detailed Ticketmaster refund policies. With the right approach, you should be able to successfully obtain a Ticketmaster refund if you are entitled to one under their terms.
What are some other key things to know about Ticketmaster refunds?
Here are some final important notes on Ticketmaster refunds:
- Refunds are typically issued to the original payment method used to purchase the tickets.
- Refunds only include the ticket price – not any additional fees paid.
- If you received the tickets as a gift, the refund will go to the original ticket purchaser.
- For rescheduled or postponed events, refunds are not provided until the new date is announced.
- Tickets purchased via third parties like StubHub must be refunded through that third party.
- If your event is canceled altogether, expect an automatic refund within 30 days – no action needed.
Always check the specific terms on the Ticketmaster website when you purchase tickets, as policies can sometimes vary for certain venues, concerts, or seating sections. Reading the fine print is essential to understanding refund eligibility and timeline expectations.
With large volumes of customers and ticket transactions, there will inevitably be some refund delays or issues. Having your supporting facts ready and politely yet firmly pushing for proper resolution tends to get the best outcome when problems arise.
Sample Refund Request Letter to Ticketmaster
Here is a sample refund request letter you can adapt and send to Ticketmaster if you are having issues getting approval on your refund:
To: Ticketmaster Customer Service
Date: [Insert Date]
Re: Refund Request [Insert Order Number]
To Whom It May Concern:
I am writing regarding my refund request for order number [insert order number] for the event [name of event] on [date]. I requested this refund on [date refund requested] because [reason for refund request – unable to attend, event postponed, etc.].
My refund status still shows as “Requested” but it has been over 30 business days since I initially asked for the refund.
Per Ticketmaster’s stated refund policy on [insert applicable details like postponed events], I believe I qualify for a full refund in this situation. I have attached a copy of my ticket order confirmation and Ticketmaster’s refund policy that outlines my eligibility.
Please process my refund request as soon as possible. If you need any other information from me, please contact me immediately at the phone number or email address listed below.
If my refund is not processed within the next 10 business days, I plan to dispute the charge with my credit card company as I have not received the service I paid for. I hope we can resolve this directly through Ticketmaster first, however.
Thank you for your attention on this matter.
Sincerely,
[Your name]
[Phone number]
[Email address]
Adapting a letter like this, providing policy details and documentation, sending it via certified mail, and setting a time limit for resolution can all help escalate and push your Ticketmaster refund through when stuck in limbo. This gives Ticketmaster proper notice to address the issue before disputing with your bank as a last resort.
Key Takeaways on Ticketmaster Refunds
To summarize key points on getting Ticketmaster refunds:
- Process usually takes 10-30 days once approved
- Check status online frequently for updates
- Approved and refunded statuses mean your refund is coming
- Contact support if no update after 30 days
- Provide documentation if incorrectly denied
- Dispute with bank if all else fails
Patience is important as Ticketmaster handles high volumes, but persistence pays off if your eligible refund seems stalled. Being informed on the process, documentation requirements, and following up at the right times maximizes your chance of successfully obtaining a Ticketmaster refund.