When purchasing tickets on Ticketmaster, there are often opportunities to upgrade to VIP packages that include add-ons like premium seating, meet-and-greets with the performer, exclusive merchandise, and more. However, with all the options and steps required to complete an order, you may be unsure if you actually purchased a VIP package. Here are some tips on how to check if you got a VIP package on your Ticketmaster order.
Check your order confirmation email
The easiest way to know if you purchased a VIP package is to check your order confirmation email from Ticketmaster. This email will list all the details of your order, including the event, date, seats, and any additional packages or add-ons purchased.
Carefully review the itemized list and look for any mentions of “VIP,” “premium,” “meet & greet,” or other language indicating an upgraded experience. The VIP package may be listed as a separate line item with its own pricing. If you don’t see any indication of VIP packages on your confirmation, then you did not purchase one.
Review your order on the Ticketmaster website
If you cannot find your Ticketmaster confirmation email, you can also log into your Ticketmaster account online and look up your order details there. Ticketmaster saves all of your ticket orders in your account history.
Go to ticketmaster.com and click “Sign In” in the top right corner. Enter your account credentials and access your order history. Find the order for the event in question and select “View Order Details.” This will show your complete order summary, including ticket types, quantities, seating and any VIP add-ons. Check carefully for any VIP package line items to confirm if one was purchased.
Check your credit card statement
If you paid by credit card, you can also double check your statement for clues. Review charges from Ticketmaster around the date you purchased the tickets. VIP packages often have higher price points, so look for any unusually high charges compared to the base ticket prices.
For example, if basic tickets were $50 each but you see a $600 Ticketmaster charge, that could indicate a VIP upgrade. The description on the charge may also reference “VIP” or other package details. Cross reference with your order confirmation for the exact pricing.
Contact Ticketmaster customer service
If you cannot confirm through email, online account or credit card statement, your last resort is to contact Ticketmaster directly. Customer service should be able to look up your order in their system and confirm exactly what you purchased.
Call Ticketmaster or access their live chat function online and be prepared to provide:
- Your order number
- The event name, date and location
- Your name, email and billing address
A customer service agent will review your full order and let you know if any VIP package or add-ons were included. This way you can get a definitive answer on what your order contained.
What does a VIP Ticketmaster package include?
VIP packages on Ticketmaster can include a wide variety of upgrades and perks depending on the event. Some common VIP features can include:
- Premium reserved seating in the front rows or exclusive VIP sections
- Access to a VIP lounge with private bar, appetizers, etc.
- Special entry lanes into the venue for faster access
- Pre-show reception with food, drinks and live entertainment
- Commemorative VIP laminate or lanyard
- Collectible poster, lithograph or other VIP-exclusive merchandise
- Professional photo opportunity with the performer or band
- Autographed merchandise like posters, drumsticks, guitars, etc.
- Meet and greet session with the performer or band
- Guaranteed first access to purchase future tickets and VIP packages
Keep in mind that every event and performer will offer different VIP incentives. Packages can get very elaborate and expensive for top acts. The key perks will be highlighted in the package description during the Ticketmaster purchase process.
How much do Ticketmaster VIP packages cost?
Costs for VIP packages cover a wide range, but generally start around $100 above the price of a standard ticket and go up dramatically from there. Some average VIP package prices include:
- $100-$300 for early venue access, premium seating, VIP merch
- $300-$500 for all the above plus exclusive lounge access and/or photo opportunities
- $500-$1,000 for high-end packages with meet and greets, autographed items, special experiences
- $1,000+ for top tier experiences often involving extensive face time with performers
Big name performers like Taylor Swift, U2, Drake, Lady Gaga, and Justin Bieber are examples of acts that offer VIP packages into the thousands. The super fan experiences can command prices anywhere from $2,000 to $10,000 depending on their scope.
When do Ticketmaster VIP packages go on sale?
Timing for when VIP packages go on sale can vary between events. In most cases they become available to purchase when the general public tickets go on sale. But for high demand shows, they may hold some VIPs to sell later into the sales cycle.
Examples of typical VIP on-sale windows include:
- Fan club presales – VIPs released during presales for fan club members
- Citi cardmember presale – Citi cardholders get first access to VIP packages
- VIP presales – Dates where only VIP packages are on sale to the public
- General on-sale – VIPs available when all tickets go on sale to the general public
- Later in sales cycle – Additional high-end VIPs released weeks/months after initial sale
Artists and events will often announce specific VIP presale dates and on-sale info on their websites and social media in advance. Sign up for performer email lists and follow their updates to know when packages become available.
Tips for purchasing VIP packages on Ticketmaster
Here are some useful tips for shopping VIP packages successfully on Ticketmaster:
- Act fast – VIP packages have limited quantities and sell out extremely quickly, often in seconds.
- Submit payment info early – Save payment details ahead of time so you can check out faster once tickets are in your cart.
- Use Ticketmaster app – The app tends to run smoother than desktop site during rush.
- Don’t give up – Keep trying if tickets sell out as more inventory may be released later.
- Set budget beforehand – VIP experiences can be costly so know what you’re comfortable spending.
- Read package details – Carefully review what’s included so you know what you are purchasing.
Moving quickly is the name of the game with VIP package purchases on Ticketmaster. Being prepared with payment and diligently monitoring on-sale times is key. The extra effort is usually worth it for dedicated fans to gain exclusive access.
Can you sell or transfer Ticketmaster VIP packages?
Typically Ticketmaster VIP packages are non-transferable. The purchase is tied to the name and account used to buy from Ticketmaster. This prevents reselling, which is strictly prohibited.
However, some exceptions exist in limited cases:
- Gifting – Purchaser can gift tickets to someone else by having Ticketmaster transfer to recipient’s account.
- Reissues – Artist/team can reissue tickets in a new buyer’s name with proof of sale.
- Fan exchanges – Some artists have fan exchange/trade programs for people to swap unused tickets.
But overall, VIP packages remain non-transferable in most cases. Carefully review the transfer policy on your order confirmation and contact Ticketmaster if you have special circumstances. Unapproved transfers or sales of VIP packages could result in cancellation without refund.
Can you get a refund on Ticketmaster VIP tickets?
In most cases, VIP packages are final sale and non-refundable through Ticketmaster. However, there are certain limited exceptions where you may be eligible for a refund:
- Event is canceled/rescheduled – Full refunds are issued if the event does not occur.
- Key talent cancels – Refunds approved if main performer cancels their appearance.
- Medical emergency – Refunds offered for verified illness, injury, etc. that prevents attendance.
- COVID-related issues – Qualifying COVID reasons may permit refunds.
- Military deployment – Armed forces members may get refunds with official documentation.
Outside of those specific situations, expect VIP packages to be ineligible for refunds. Exchanges to different VIP packages may be allowed in some cases. Read the fine print and contact Ticketmaster as soon as issues arise to check refund eligibility.
Can I finance VIP tickets on Ticketmaster?
Ticketmaster does offer financing plans that allow you to pay for VIP packages over time. Two options are available:
Monthly payment plan
– Breaks payment into 4-6 monthly installments for no fees or interest
Ticketmaster Credit Card
– Can use card to pay over time and earn rewards on purchases
Payment plans must be set up when you check out tickets online or Ticketmaster. Down payment of 10-30% required at purchase. You cannot finance tickets already purchased. Plans are only available for U.S. customers using credit/debit cards. Certain promotion restrictions apply.
Financing can make high-end VIP packages more affordable by spreading costs over multiple months. Check eligibility and terms before selecting payment options.
Common reasons to upgrade to VIP packages
Fans choose to splurge on VIP concert experiences for many reasons, such as:
- Better seats – Get the best views from premium rows and sections.
- Exclusive access – Enjoy private spaces and reserved entrances.
- Celebrity treatment – Feel like a star with red carpet intros, luxe lounges.
- Exclusive content – Experience new music, Q&As, storytelling, etc. before others.
- Rare interactions – Meet band members, take pictures, and get autographs.
- Collectible merch – Obtain one-of-a-kind memorabilia and autographed items.
- Lifetime memories – Create unforgettable moments and amazing photos/videos.
For serious fans, the chance to get insider access, rub elbows with their idols, and go home with prized artifacts is an opportunity worth the premium investment.
Conclusion
Ticketmaster makes it easy to upgrade your concert experience with a wide array of upscale VIP packages. Carefully reviewing your order confirmation, online account, credit card statement and contacting customer service are the best ways to confirm if you were properly charged for VIP tickets.
These packages can include everything from premium seating and exclusive lounge access to meet and greets and autographed memorabilia. While costs can climb into the thousands, for many hardcore fans the opportunity to get VIP treatment and unmatched access is priceless.