Getting tickets from the AXS app is a straightforward process that allows you to securely access, manage, and use tickets you’ve purchased for events. The AXS app provides a convenient mobile solution for finding, buying, and using both traditional paperless and electronic tickets all in one place.
What is AXS?
AXS is a digital ticketing platform and marketing software provider owned by Anschutz Entertainment Group (AEG) that allows you to purchase tickets for sports, music, and entertainment events. The company provides ticketing services for many major venues, theaters, stadiums, and festivals around the world.
Some key things to know about AXS:
- Provides mobile ticketing options to scan tickets directly from your phone.
- Tickets can be transferred to friends easily through the app.
- Lets you store your purchased tickets in your AXS account wallet.
- Offers both paperless and printable ticket delivery options.
- Features detailed interactive venue maps to help find your seats.
The AXS app allows you to take full advantage of the platform’s features right from your mobile device.
Getting Started with the AXS App
To use the AXS app, you’ll first need to download it on your mobile device. The AXS app is available for both iOS and Android.
Here are the steps to get started:
- Download the AXS app from the App Store (iOS) or Google Play Store (Android).
- Open the app and tap “Sign In” to access your AXS account.
- If you don’t have an account, tap “Create Account” to set one up for free.
- Enter your email address and create a password to register your account.
- Allow the app to access your device’s location, camera, and notifications for all features.
Once your AXS account is created and linked to the app, you’ll be able to use it as your mobile ticketing wallet.
Purchasing Tickets on AXS
You can use the AXS app to search events and make ticket purchases directly from your mobile device.
Follow these steps to buy tickets:
- Open the AXS app and tap “Search” to browse upcoming events.
- Use the filters or search bar to find the event you want to attend.
- Tap the event listing to view available show times and ticket options.
- Select the quantity and type of tickets you want to purchase.
- Tap “Buy” and enter your payment information to complete the checkout.
- Accept the ticket delivery method – either mobile ticket delivery to your AXS account or printable ticket delivery by mail.
Once your ticket purchase is processed, you’ll be able to access your tickets in the app under “My Tickets.”
Using Mobile Tickets in Your AXS Account
If you selected mobile ticket delivery during checkout, your purchased tickets will be instantly available in your AXS account wallet in the app.
Here is how mobile ticketing works:
- Your ticket barcode will be displayed in the AXS app, along with details like the event, seat location, and gate for entry.
- To be admitted to the event, open your ticket in the app and hold your phone screen under the venue scanner for entry.
- You don’t need to be connected to wifi or data to access your ticket in the app, as tickets are securely stored locally on your device.
- If you need to transfer a ticket to someone else, you can easily manage ticket transfers in the app.
Using mobile tickets eliminates the need for printed paper tickets or passes. You’ll have everything you need right on your phone with the AXS app!
Transferring or Selling Tickets
The AXS app makes it simple to securely transfer or sell your tickets if needed.
To transfer tickets:
- Open the AXS app and go to “My Tickets.”
- Tap the ticket you want to transfer and select “Transfer.”
- Enter the recipient’s name, email address or mobile number.
- The ticket barcode will be removed from your account and sent to the recipient.
To sell tickets:
- Go to “My Tickets” and tap the sell option next to your ticket.
- Select the quantity of tickets you want to sell and list them at your asking price.
- Buyers can purchase your listed tickets and sales proceeds will be sent to you.
Selling or transferring tickets is subject to any event resale restrictions, so be sure to review policies before listing tickets.
Using Printable Tickets
If you selected printable ticket delivery when purchasing, you’ll receive your tickets by mail in advance of the event. Printable tickets allow you to have a physical ticket for entry rather than using only a digital ticket.
Here’s what to do with printable tickets:
- Check your mail for your ticket delivery envelope.
- Open the envelope and print out the ticket document.
- Bring your printed ticket to the venue to be scanned for entry.
- You can still access the ticket in your AXS account as a backup if needed.
Printable tickets provide an alternative to mobile-only tickets for those who prefer having a physical copy. Make sure not to lose your printed tickets before the event!
Getting Help
If you ever run into issues accessing your tickets in the AXS app, the app provides several options for troubleshooting and assistance:
- In the app, go to your event order and tap “Get Support” to message AXS support.
- Call AXS support using the number listed on your order confirmation email.
- Reach out to the AXS support team on Twitter @AXSHelp.
- Find answers to frequently asked questions on the AXS Help Center online.
AXS aims to provide exceptional customer service and has agents available 24/7 in case any ticket issues arise.
Conclusion
Getting your tickets through the AXS app provides a convenient all-in-one solution for purchasing tickets and using them on event day. With mobile ticketing, printable tickets, and easy transfers, the app makes it simple to securely access your event tickets. Just download the app, link your AXS account, buy your tickets, and you’ll be set to enjoy the big game, concert, or show. Reach out to the AXS support team if you ever need assistance getting tickets working correctly in the app. With AXS, your tickets are just a tap away right from your smartphone.