Vivid Seats is an online marketplace for buying and selling tickets to sports, concerts, theater and other live entertainment events. Many customers find it convenient to purchase tickets through Vivid Seats, especially for hard-to-get or sold out events.
One useful feature offered by Vivid Seats is the ability to receive electronic ticket transfers. With electronic ticket transfer, you don’t have to wait for physical paper tickets to arrive in the mail. Instead, you can access your tickets electronically on your smartphone or other mobile device. Here is a look at how the Vivid Seats electronic ticket transfer process works.
What is Electronic Ticket Transfer?
Electronic ticket transfer allows customers to receive event tickets in digital form rather than physical paper tickets. With electronic transfer, the ticket barcode is delivered electronically to your smartphone or other mobile device. You simply access the digital barcode on your phone and scan it at the venue to gain entry.
Some key advantages of electronic ticket transfer include:
- Instant access – Tickets are delivered instantly to your email or Vivid Seats account
- Convenience – No need to wait for physical tickets in the mail
- Security – Eliminates risk of lost, stolen or forgotten tickets
- Flexibility – Tickets can easily be transferred or sold securely
Electronic transfer has become a popular option among Vivid Seats customers for its speed and convenience over traditional paper tickets. Most major sports leagues, teams, theaters and other venues now offer digital ticketing in some form.
How Electronic Ticket Transfer Works on Vivid Seats
Here is an overview of how to receive tickets electronically when purchasing through Vivid Seats:
- Purchase tickets on VividSeats.com – Select the tickets you want for your desired event. When checking out, make sure to select “Electronic” for the Delivery Method.
- Receive delivery email – Once your order is processed, you’ll receive an email from Vivid Seats with instructions for accessing your tickets electronically.
- Download Vivid Seats app (optional) – While not required, you may want to download the free Vivid Seats app (for iOS or Android) to store, manage and access your tickets.
- Access your tickets – Open the delivery email and click the button or link to view your tickets. Or, log into your Vivid Seats account online or in the app to access them.
- Transfer tickets (optional) – If needed, you can easily transfer tickets to someone else electronically.
- Access tickets at event – When entering the venue, open your tickets on your phone and scan the barcode displayed to get in.
It’s quick and convenient to receive your tickets electronically through Vivid Seats. As soon as your order is complete, you can immediately access your tickets online or in the app.
Is Electronic Transfer Available for All Events?
The availability of electronic ticket delivery varies depending on the event. Here are some guidelines on eligibility:
- NFL, MLB, NBA, NHL – Electronic tickets are available for most games.
- Concerts – Availability varies by artist/band and venue. Electronic tickets are available for most major tours and concerts at major venues.
- Theater/Broadway – Select theaters and shows offer electronic tickets.
- Other events – Availability varies. Smaller venues and events may require traditional paper tickets.
When searching for tickets on VividSeats.com, look for the “Electronic” delivery option. If you don’t see it, that means the event is not eligible for electronic transfer.
If electronic transfer is not available, you will receive traditional paper tickets by standard mail delivery. Make sure to purchase your tickets early enough to allow time for delivery. Tickets are typically mailed 2-7 days before the event.
Steps to Transfer Electronic Tickets
One great perk of electronic tickets is that they can be easily transferred to someone else if needed. Here are the basic steps to securely transfer e-tickets on Vivid Seats:
- Log into your Vivid Seats account online or in the mobile app. Navigate to your order details.
- Select the “Transfer” button or link next to the event tickets you want to transfer.
- Enter the recipient’s name, email address and an optional message.
- The recipient will receive an email with instructions to accept the ticket transfer.
- Once accepted, the tickets will be removed from your account and added to the recipient’s account.
Vivid Seats allows you to transfer tickets electronically as often as you need up until event start time. Tickets can be transferred back and forth between accounts.
The flexibility of electronic transfers makes it easy to securely distribute event tickets to your family or friends. No need to meet up to physically exchange paper tickets.
Troubleshooting Electronic Ticket Issues
Electronic ticket delivery is convenient when it works smoothly. But technical problems can occasionally arise that prevent accessing your tickets. Here is some troubleshooting guidance:
Can’t find delivery email
First, check your spam or junk folders to make sure the email wasn’t mistakenly filtered there. If not, you can attempt to resend the delivery email by logging into your Vivid Seats account and selecting the “Resend” option next to the event tickets.
As a last resort, you can contact Vivid Seats customer support for assistance resending your ticket delivery email.
Link not working
Try copying and pasting the ticket link directly into your browser rather than clicking on it. Sometimes links don’t transmit correctly when clicked in an email. If that doesn’t work, resend the ticket delivery email.
Electronic transfer not available
If you don’t see the “Electronic” delivery option when purchasing tickets, then electronic transfer is not available for that particular event. You will need to purchase standard mail delivery instead. Check with the venue directly if you are unsure whether electronic tickets are offered.
Need to resend tickets
If your tickets won’t display or you can no longer find the delivery email, you can resend tickets to yourself (or someone else) up to event time. Simply log into your Vivid Seats account and use the “Transfer” function to send the tickets again as needed.
Getting quick support from Vivid Seats customer service can also help resolve any other electronic ticket issues not covered above. Make sure to troubleshoot delivery problems as soon as possible before the event occurs.
Using Electronic Tickets at the Event
Once you access your digital tickets on your smartphone, you just need to follow a few simple steps to gain entry at the venue:
- Bring smartphone to event – Have the mobile device containing your electronic tickets ready when you arrive.
- Open ticket barcode – Open your digital tickets in your email, Vivid Seats account or mobile app and navigate to the ticket barcode screen.
- Enable brightness – Make sure your screen brightness is turned up so the barcode image is clearly visible.
- Scan barcode – Place your smartphone under the ticket scanner so the barcode can be read. You may need to zoom in on the barcode.
- Enter venue – After scanning, the device will display “Accepted” or “Valid” and you can proceed to enter the event.
In some cases, you may need to first open a digital wallet or ticketing app to access your tickets for scanning. As long as you have the ticket barcode clearly displayed on your phone, you shouldn’t have any issues getting through the gate. Enjoy the show!
Benefits of Electronic Ticket Transfers
Here is a summary of the major benefits that electronic ticket delivery provides:
- Convenient access – Tickets are available instantly online or in the app
- Easy distribution – Seamlessly transfer tickets to friends or family electronically
- Anytime access – View and manage tickets at any time from your phone
- No printing required – The digital barcode is all you need
- Go green – No wasted paper and ink for ticket printing
- Cost savings – Avoid delivery fees for standard mail
- Peace of mind – Don’t worry about losing printed tickets
For busy customers on the go, the ease and speed of electronic ticket transfers makes getting into events a breeze. As more venues adopt digital ticketing, electronic delivery will only become more ubiquitous in the future.
Conclusion
Vivid Seats provides a fast, convenient electronic ticket delivery option for eligible events purchased on their marketplace. Customers can instantly access event tickets online and seamlessly transfer them to others when needed. With mobile entry via smartphone, electronic ticketing saves time and gives flexibility over traditional paper tickets. Just look for the “Electronic” delivery option when buying tickets on VividSeats.com and enjoy a smoother event experience.