Having a show get cancelled can be a major disappointment, especially if you were really looking forward to seeing your favorite artist or band perform live. When a show gets cancelled, getting your money back should be a quick and straightforward process through Ticketmaster. However, sometimes the refund process can get confusing, leaving you wondering how and when you’ll get your money back.
In this comprehensive guide, we’ll walk through everything you need to know about getting a refund from Ticketmaster for a cancelled show. We’ll cover how Ticketmaster’s refund policy works, the different refund options available, how to request a refund online or by phone, what documentation you need to provide, and when you can expect to receive your refund. With the right information, you can ensure you quickly recoup the money you spent on tickets so you can move on from the disappointment of a cancelled show.
Ticketmaster’s Refund Policy for Cancelled Shows
Ticketmaster’s refund policy for cancelled shows dictates that you are entitled to a 100% refund of your ticket price, including all fees. This applies to all tickets, including those sold directly by Ticketmaster or by official fan club presales.
According to their policy, as soon as a show is cancelled, refunds are automatically processed within 30 days. If you purchased the tickets with a credit card, the money will be credited back to your account. If you paid with cash, you’ll receive a check in the mail.
For postponed or rescheduled shows, you have 30 days from the new show date being announced to request a refund if you can no longer attend. The same refund methods apply.
Important Notes on Ticketmaster’s Refund Policy
Here are some key things to keep in mind about Ticketmaster’s policy for cancelled and postponed shows:
– The 30-day refund window starts from the moment the new show date is finalized and made public.
– For multi-day festivals, if any of the days are cancelled, you can get a partial or full refund based on which day(s) were impacted.
– If only the opening acts cancel but the headliner still performs, partial refunds may be offered.
– Refunds only apply to the face value of tickets, not premium add-ons like parking, meet-and-greet packages or merchandise.
– If you resell your tickets through a resale site like StubHub, you must seek your refund through them, not Ticketmaster.
Knowing the ins and outs of Ticketmaster’s refund rules for cancelled events ensures you can get your money back properly.
How to Request a Refund from Ticketmaster for a Cancelled Show
When your show is cancelled, Ticketmaster does automatically process refunds within 30 days without any action needed on your part. However, if you need the refund sooner, you can take steps to request it directly:
Online Request
Requesting a refund online through Ticketmaster is the quickest way to get your refund. Here’s how to do it:
1. Sign in to your Ticketmaster account online or through the mobile app.
2. From the menu, select “My Events”.
3. Find the cancelled event in your list of tickets and select “Request Refund”.
4. Choose whether you want a refund to the original payment method or Ticketmaster credit.
5. Click “Submit” to complete your request.
You should see the refund appear in your account or bank statement within 15 business days. If you don’t see it after that timeframe, you may need to call Ticketmaster directly.
Phone Request
To request a refund over the phone:
1. Call Ticketmaster Customer Service at 1-800-653-8000.
2. Provide the order number, event name, and original payment details for the tickets.
3. Specify that you want to request a refund due to the event being cancelled.
4. Confirm whether you want the refund as a credit to your card or a check by mail.
5. The agent will submit the request into the system.
Expect a refund within 4-6 weeks from the time you make the request. Follow up if you don’t see it by then.
In-Person Request
You can also request a refund for cancelled show tickets at a Ticketmaster Box Office location. Bring the original tickets and receipt to the box office and ask for a refund. The money can be returned to you on the spot as cash or credit. Locate your nearest Ticketmaster Box Office by searching on Ticketmaster.com.
What Documentation You Need to Provide Ticketmaster
To ensure Ticketmaster can quickly handle your refund, it helps to have certain documentation ready when you contact them:
– **Order number** – This unique number is attached to every Ticketmaster order and helps them pull up your purchase details.
– **Ticket barcode** – The barcode printed on each event ticket contains identifying information that Ticketmaster needs to process refunds.
– **Proof of purchase** – Your original receipt or Ticketmaster account statement showing you bought the tickets is required.
– **Payment confirmation** – If paying by credit card, the statement showing it was charged. For cash, the receipt from the Box Office.
– **Contact information** – Your full name, email address, and phone number in case they need to follow up.
Having these documents ready avoids delays in verifying your purchase and getting your refund issued. Be sure to keep all event-related receipts, account statements, and confirmation emails safe for this purpose.
How Long Does it Take to Get Your Refund from Ticketmaster?
How quickly you’ll see your Ticketmaster refund for a cancelled event depends on a couple factors:
– **Automatic refunds** – Within 30 days of the cancellation announcement, without any action needed by you.
– **Online/phone request** – Approximately 15 business days when requested online or by phone.
– **In-person request** – Same-day if requesting at a Ticketmaster Box Office location.
Here are some additional timing considerations:
– Bank processing times can add 3-5 business days on top of Ticketmaster’s timeline.
– Paper check refunds by mail will take 2-4 weeks for delivery.
– Prepaid debit card refunds are delivered within 7-10 business days after approval.
– Refunds to foreign credit cards or bank accounts typically take 4-6 weeks.
While Ticketmaster does their part to issue refunds quickly, bank processing and mail delivery can extend the wait. If your refund is delayed past the expected timeframes, follow up for a status update.
Getting Your Refund Faster with Ticketmaster
If you need your Ticketmaster refund ASAP, there are a few helpful tips to expedite the process:
– Opt for credit back to your card instead of a mailed check, which is slower.
– Verify your current address is correct on your Ticketmaster account so mailed checks route properly.
– Call to make the request if the online system is moving slowly. Talking to a live agent can speed things up.
– Follow up with an email to Ticketmaster Customer Service if your refund is delayed past the stated timelines.
– Escalate your case to a supervisor if your initial request doesn’t resolve the issue.
– Consider accepting an account credit if you have future events you want to attend. The credit posts immediately.
With persistence and utilizing faster refund methods, you can get your money back in a reasonable timeframe when shows are cancelled through no fault of your own.
Troubleshooting Ticketmaster Refund Problems
While Ticketmaster works to make the cancellation refund process straightforward, you may encounter some common issues getting your money back:
Problem: Refund taking too long
– Check that Ticketmaster has your current contact and payment details to reach you.
– Call to confirm the status of your refund if it’s past the promised timeframe.
– Speak to a supervisor if the agent can’t resolve the delay.
Problem: Refund going to wrong credit card
– If you no longer have that card, call Ticketmaster to redirect the money to your new card or an alternate payment method.
Problem: Never received mailed refund check
– Confirm your address is up-to-date at Ticketmaster and notify them if you moved.
– Call to have the check cancelled and reissued to your new address.
– Request an electronic refund instead to avoid mail issues.
Problem: Refund refused or partial amount only
– Verify the event was completely rather than partially cancelled. Partial refunds may apply.
– If you didn’t request the refund within 30 days, your window may have expired.
– Escalate the issue to a supervisor if they believe you aren’t entitled to a full refund.
Getting reliable help from Ticketmaster Customer Service is key for solving refund problems quickly. Don’t hesitate to persistently follow up if your refund doesn’t materialize when expected.
Getting Support from Ticketmaster for Your Refund
If you experience any difficulty receiving your rightful refund from Ticketmaster after a cancellation, support is available through the following channels:
– **Ticketmaster Customer Service** – Call 1-800-653-8000 or chat online for live agent assistance. Available 7 days a week.
– **Ticketmaster Fan Support** – Active Twitter support account that responds to refund questions at @Ticketmaster.
– **Ticketmaster Online Help Center** – Articles on the most common refund issues and how to start your request.
– **In-person** – Visit a Ticketmaster Box Office for on-site help requesting refunds.
When contacting support, having your order number, ticket details and communication history ready makes for more efficient resolution. Don’t hesitate to escalate your case to management if frontline agents cannot solve your problem satisfactorily regarding a owed refund.
How to Avoid Ticketmaster Refund Problems
While cancellations are usually out of your control, there are ways to proactively avoid headaches if shows get postponed or called off entirely:
– Only buy tickets from official vendors like Ticketmaster instead of resellers. This makes you directly eligible for refunds.
– Review all the purchase terms, fees and policies before completing your transaction so you understand the refund rules.
– Pay with a credit card when possible so money can be credited back easily if needed.
– Keep confirmation emails and proof of ticket purchases in case you need to provide documentation.
– Add backup contact methods like a mobile number and email to your Ticketmaster account so they can reach you.
– Transfer tickets to friends or family if you can no longer attend a rescheduled show so tickets don’t go to waste.
While cancellations can’t always be prevented, taking these proactive steps reduces the hassle involved in getting your refund processed quickly and smoothly.
Conclusion
Having your event cancelled at the last minute can certainly be a letdown. But armed with the right information, getting your money back from Ticketmaster doesn’t have to be complicated or lengthy. By understanding their policy, submitting your request promptly, providing documentation, and following up diligently, you can get a fast refund when shows don’t go on as planned. With the tips provided in this guide, you can get your reimbursement smoothly and focus on finding your next great live concert or show experience.