If you have forgotten your Ticketmaster password, there are a few options available to recover or reset it. In the opening paragraphs, we’ll provide a quick overview of the different methods you can use, then go into more detail in the sections below.
Use the “Forgot Password” Link
The easiest way to recover your password is by using the “Forgot Password” link on the Ticketmaster login page. Here’s a quick rundown of how it works:
- Go to ticketmaster.com and click “Sign In” at the top right.
- On the login page, click the “Forgot Password” link.
- Enter the email, phone number, or username associated with your Ticketmaster account.
- Ticketmaster will send you an email or text with a link to reset your password.
- Click the link, create a new password, and you’re good to go!
This is usually the quickest and easiest way to get back into your account. The only catch is that you need access to the email or phone number on file. If you’ve changed your email or no longer have access to that number, read on for other options.
Contact Ticketmaster Customer Service
If the “Forgot Password” method doesn’t work, or if you don’t have access to the email/phone on your account, you can contact Ticketmaster directly for help. Here are some tips:
- Call Ticketmaster Customer Service at 800-653-8000 (toll-free number for the US). International numbers are available on their website.
- Explain to the agent that you need help recovering your password. They will verify your identity by asking some security questions.
- Once verified, the agent can look up your account details and send you a password reset link by email or SMS.
- This reset link will allow you to create a new password for your account.
As long as you can successfully verify your identity to their satisfaction, their customer service team can facilitate getting your password reset.
Use Your Facebook, Google, or Spotify Account
If you originally signed into your Ticketmaster account using Facebook, Google, or Spotify credentials, you may be able to recover access by signing in again through those platforms. Here’s how it works:
- Go to Ticketmaster.com and click “Sign In.”
- Below the standard email/password fields, look for the options to sign in with Facebook, Google, or Spotify.
- Click on the platform you originally used to create your Ticketmaster account.
- You will be redirected to log in to that platform as usual.
- After successfully logging in, you will be returned to Ticketmaster and gain access to your account.
This allows you to get back into your Ticketmaster account without needing your old Ticketmaster password. The key is remembering which platform you used when you first created the account.
Reset Your Password Through Your Account Profile
If you can still access your Ticketmaster account but want to change your current password, you can easily reset it through your account profile:
- Log into your Ticketmaster account.
- Click on your name or profile icon at the top right.
- Select “Account Settings” from the dropdown menu.
- On the Account Settings page, click “Change Password.”
- Enter your current password and new desired password.
- Click “Submit” to save your new password.
This allows you to update your password at any time through the account settings. Just make sure to choose a strong, unique password you haven’t used on any other sites.
Retrieve Your Password Via Your Personal Account Manager
If you have a dedicated personal Account Manager through Ticketmaster for handling your company’s or organization’s ticketing needs, you can reach out to them directly for help with password issues. Your Account Manager has access to your account details and can:
- Look up your current password if you’ve forgotten it.
- Reset your password to a temporary one, then require you to update it upon next login.
- Unlock your account if it’s been locked from too many failed login attempts.
- Update the email address or phone number on file for password recovery.
Your Account Manager acts as an administrator for your organization’s Ticketmaster account(s), so they have the tools needed to assist with any login and password issues.
Use Ticketmaster’s Automated Chatbot
Ticketmaster offers 24/7 customer support through an automated chatbot on their website and mobile app. This chatbot can provide automated assistance with common issues like forgotten passwords. Here’s how it works:
- Launch the chat window by clicking the chat icon on Ticketmaster’s site.
- Describe your issue to the chatbot, such as “I forgot my password.”
- Answer any follow-up questions from the chatbot to verify your identity.
- The chatbot will automatically email you a password reset link.
- Click the reset link to create a new password and regain account access.
Ticketmaster’s chatbot uses natural language processing to understand common account issues. Automated assistants like this provide an instant, always-available option for basic customer service needs like recovering your password.
Purchase Tickets In Person at the Venue Box Office
If you have an upcoming event you want to purchase tickets for but can’t access your Ticketmaster account, you can always purchase them in person at the venue’s box office. Here are some tips for this option:
- Look up the box office hours and location for the specific venue.
- Bring a printout of the event page or email confirmation (if you have it).
- Bring a government-issued photo ID.
- Explain to the box office staff that you need to pickup tickets you purchased online but can’t access your account.
- Be prepared to verify your identity by showing your ID.
- Once verified, they can print your tickets for you on the spot.
As long as you have a valid ticket purchase confirmation and ID, a physical box office can still get you handled. This acts as an account-free fallback option if you’re locked out of your Ticketmaster account.
File a Lost Ticket Claim
If you made a ticket purchase through Ticketmaster but have no record of the order details and no way to access your account, you can file a Lost Ticket Claim. Here’s the process:
- Go to Ticketmaster’s Contact page and select “Lost Tickets.”
- Provide as many details about your lost ticket purchase as possible (event, date, section, etc).
- Give detailed information to verify your identity, which will be cross-referenced.
- If approved, you will be issued replacement tickets matching your lost purchase.
- There is usually a reissue fee per lost ticket unless waived by Ticketmaster.
This allows Ticketmaster to reissue lost tickets even without account access. However, the more details you can provide upfront, the better chance your claim has of being approved.
Purchase From a Trusted Resale Site
If an event is sold out on Ticketmaster, you can often still purchase tickets from trusted secondary marketplaces like:
- StubHub
- Vivid Seats
- SeatGeek
- TickPick
These sites connect fans to buyers reselling extra tickets. Without your Ticketmaster account, you can create a new account on a resale site and purchase tickets there. Prices are often marked up above face value, but it’s an option for hot, sold out events.
Conclusion
Here is a quick summary of the options covered above for accessing your Ticketmaster account if you lose your password:
Method | Overview |
---|---|
Forgot Password link | Reset password via email/SMS |
Contact Customer Service | Agents can reset password after identity verification |
Sign in via Facebook/Google/Spotify | Log in via linked platform instead of TM password |
Reset through Account Profile | Change password directly on your account settings page |
Contact Account Manager | Dedicated agents can look up and reset passwords |
Use automated Chatbot | AI bot provides instant automated password resets |
Purchase at Box Office | Buy tickets in person with ID instead of online account |
File Lost Ticket claim | Reissue lost tickets after identity verification |
Buy from Resale Site | Purchase tickets on StubHub, Vivid Seats, etc. |
The key is not panicking if you get locked out of your Ticketmaster account. There are always multiple options for recovering access, resetting your password, or purchasing tickets without an account. Follow the steps outlined above and you’ll be back in your account or tickets in hand in no time.
Some final tips for avoiding Ticketmaster password problems in the future:
- Save your password in a secure password manager like LastPass.
- Make your password long, complex, and unique.
- Set up two-factor authentication if available.
- Keep your email, phone number, and payment details up to date.
- Change your password every 90 days as a precaution.
Following password best practices will minimize the risk of getting locked out going forward. But rest assured that Ticketmaster offers multiple fallback options for accessing your account if you ever do lose your password.
We hope this overview gives you a better understanding of how to recover your Ticketmaster password using various methods. Let us know if you have any other questions!