If you purchased tickets for an event in Singapore through Ticketmaster, you may need to provide a verification code to access your tickets. This verification code adds an extra layer of security and prevents ticket fraud. Here are some tips on how to find your Ticketmaster SG verification code:
Check your Ticketmaster account
The easiest way to find your verification code is to log in to your Ticketmaster account either on the website or mobile app. Go to your ‘My Tickets’ section and locate your Singapore event order. There should be a 6-digit verification code listed there next to your ticket details. This code is unique to your order and changes each time you make a new ticket purchase on Ticketmaster.
Check your confirmation email
When you purchased the tickets, you should have received a confirmation email from Ticketmaster with details of your order. Open this email and look for a section called ‘Verification Code’ which will display your 6-digit code. If you can no longer find the email, try searching your inbox for keywords like “Ticketmaster”, “verification”, “confirmation” or the event name.
Retrieve your code through Ticketmaster
If you cannot find your verification code through your account or email, you can contact Ticketmaster customer support to retrieve it. Have your order number ready and contact their call center. Explain that you need the verification code for your Ticketmaster SG order for an event you purchased. They will ask some security questions to confirm your identity, and then provide the code to you.
Reset your Ticketmaster verification code
In some cases, Ticketmaster may allow you to reset your verification code if you have lost it or it is no longer working. You will need to contact their customer support team again and request for a code reset for your Singapore order. They will send a new 6-digit verification code to the email you used to purchase the tickets. This new code will replace your old one.
Where to enter your Ticketmaster verification code
Once you have your 6-digit verification code, you will need to enter it when accessing your tickets. Here are some common places you may need to enter it:
- On the Ticketmaster website or app when managing your tickets
- At the event venue entrance when scanning your ticket barcode
- On a 3rd party ticket reseller site if you sold your ticket
- On the Ticketmaster Ticket Exchange when transferring tickets to a new buyer
The verification code is usually required right before you can view, access, download or transfer the ticket. Make sure to enter the code carefully and accurately.
Why Ticketmaster uses verification codes
Ticketmaster introduced verification codes to help prevent ticket fraud and ensure only legitimate ticket buyers can access their purchased tickets. Here are some key reasons verification codes are important:
- Prevents duplicates – The codes prevent buyers from making duplicate copies of digital tickets
- Stops screenshots – Screenshots of tickets can no longer be shared without the matching verification code
- Blocks unauthorized transfers – The code ensures only you can transfer or sell your tickets if needed
- Extra security layer – It adds an extra step to accessing your ticket information
While some may find the codes inconvenient, they provide important protection against common ticket scams. It ensures only you as the ticket purchaser have access to your order.
Tips for using your Ticketmaster verification code
To avoid issues when redeeming your tickets, keep these tips in mind for using your Ticketmaster verification code:
- Save the code somewhere secure as soon as you receive it
- Avoid sharing your code publicly on social media or screenshots
- Double check you enter the right code, character by character
- Contact Ticketmaster immediately if your code is lost, stolen or compromised
- Be wary of any suspicious third parties asking for your code
As long as you keep your verification code private and enter it accurately, you should have no problems accessing your Ticketmaster tickets for events in Singapore or anywhere around the world.
Troubleshooting problems with your verification code
In some cases, you may run into problems using your Ticketmaster verification code. Here are some troubleshooting tips:
- Code not recognized – Double check you are entering the right 6-digit code with no typos. Try re-entering it carefully on the Ticketmaster website.
- Code expired – Verification codes typically expire 72 hours before the event starts. Contact Ticketmaster for a new code if yours has expired.
- Wrong event – Ensure you are using the code for the correct Ticketmaster Singapore order and event.
- Account security issue – Your Ticketmaster account may have been compromised. Reset your password and contact support.
- Code already used – This usually means your tickets were already accessed or transferred. Contact Ticketmaster immediately.
If difficulties persist, reach out to Ticketmaster customer service for additional help troubleshooting your verification code problem.
Conclusion
Ticketmaster verification codes provide an essential layer of security for your ticket purchases. Save your 6-digit code as soon as your Singapore order is confirmed and keep it somewhere safe. When redeeming or transferring tickets, carefully enter the exact code listed on your Ticketmaster account or confirmation email. Contact customer support if you have any issues with your code. Handled responsibly, verification codes prevent ticket fraud and ensure a smooth experience at the event.