Ticketmaster is one of the largest ticket sales and distribution companies in the world. If you need to contact their customer service team in the UK, there are a few different options available.
Contact Ticketmaster UK by Phone
The quickest way to reach a Ticketmaster customer service agent in the UK is by phone. Here are the details:
- UK customer service phone number: +44 (0) 800 093 4672
- Hours of operation: Monday – Saturday: 8:00am – 9:00pm, Sunday: 9:00am – 6:00pm
When you call, listen carefully to the menu options and select the one that best fits your need. For general inquiries, select the main customer service option. Be prepared to provide your order number or customer account details.
Contact Ticketmaster UK by Email
You can also email Ticketmaster customer support in the UK:
- UK customer service email: [email protected]
- Average response time: 24-48 hours
In your email, provide as many details as possible about your issue or question. Include information like order numbers, event details, account usernames, and any steps you’ve already taken to resolve the problem. This will help expedite the process.
Contact Ticketmaster UK by Live Chat
Ticketmaster offers live chat customer support on their UK website. Here’s how to use it:
- Go to the Ticketmaster UK website.
- Click on the “Help” link in the site footer.
- A pop-up will appear. Click on the “Contact Us” tab.
- Choose the “Chat with an agent” button.
This will open a chat window where you can interact with a support rep in real-time. Live chat is best for quick questions and issues that don’t require extensive troubleshooting.
Contact Ticketmaster UK by Post
You can also write a letter to Ticketmaster customer service in the UK and mail it to their head office:
- Ticketmaster Customer Service
- Ticketmaster UK
- The Anchorage
- 10 Regent’s Place
- London NW1 3HG
Keep in mind mail can take over a week to reach them, so this option is better suited for non-urgent inquiries. Be sure to include your detailed question or issue along with contact information in the letter.
Contact Ticketmaster UK by Social Media
Ticketmaster is active on social media, so you can also try reaching out to their customer service team via:
- Twitter – @TicketmasterUK
- Facebook – @ticketmasteruk
Send them a direct message describing your issue and include any important order details. While they may not be able to resolve complex issues via social media, they can often provide general assistance.
Ticketmaster UK Customer Service Options
In summary, here are the best ways to contact Ticketmaster customer support in the UK:
Contact Method | Details |
---|---|
Phone | +44 (0) 800 093 4672 Monday – Saturday: 8:00am – 9:00pm Sunday: 9:00am – 6:00pm |
[email protected] 24-48 hour response time |
|
Live Chat | Available on UK website Quick questions and issues |
Post | Ticketmaster Customer Service The Anchorage, 10 Regent’s Place London NW1 3HG Allow 1+ week for delivery |
Social Media | @TicketmasterUK on Twitter and Facebook For general inquiries |
Tips for Contacting Ticketmaster UK Customer Service
Here are some additional tips for having a smooth experience when contacting Ticketmaster UK customer service:
- Have your order number, account details, and any other relevant info ready before contacting them.
- Double check event details, dates, and locations to confirm you have the right information.
- Be prepared to verify your identity for security purposes.
- If emailing or writing, include as many specifics as possible to help them assist you.
- Be patient – customer service reps are assisting many customers.
- Avoid peak order times like right after an on-sale if your issue isn’t urgent.
- Take notes during any calls so you have a record of the conversation.
- Thank the rep for their time and assistance!
Common Ticketmaster UK Customer Service Requests
Below are some of the most common reasons customers contact Ticketmaster UK customer support:
- Canceling or changing an order
- Getting a refund for tickets
- Trouble accessing mobile tickets
- Assistance with the Verified Fan program
- Questions about delivery options
- Inquiries about accessibility accommodations
- Changing account information like email or password
- Disputing unexpected fees or charges
- Issues with coupons or promo codes not working
- Problems accessing an account
The customer service team is trained to handle all of these types of common requests. Don’t hesitate to reach out by phone, email, chat, or social media for assistance.
Conclusion
Ticketmaster UK provides customer support through phone, email, live chat, post, and social media. When you have an issue with an order, account, or ticket delivery, the best options are usually calling their helpline at +44 (0) 800 093 4672 or contacting them via live chat on their website. Be ready with all relevant details and information when you reach out. The support team aims to provide prompt, friendly assistance so customers have an excellent experience buying tickets through Ticketmaster.