AXS is a digital ticketing platform that allows you to buy, manage, and sell tickets for concerts, sports games, and other live events. If you’ve purchased tickets through AXS, you can easily check your order details and view, transfer, sell, or download your tickets.
In this comprehensive guide, we’ll walk through the step-by-step process to check your tickets on the AXS website and mobile app. We’ll cover how to:
- Log into your AXS account
- Find your order details and ticket info
- View and manage your tickets
- Transfer tickets to friends
- Sell tickets you can’t use
- Download tickets to your phone
Whether you bought just one ticket or several as a group, following these simple instructions will ensure you can easily manage your AXS tickets for any event.
Log into your AXS Account
To check your tickets and order information on AXS, you’ll first need to log into your AXS account.
If you already have an account, simply go to https://www.axs.com/ and click “Sign In” in the top right corner. Enter your email address and password.
If you don’t have an AXS account yet, you’ll need to create one. Click “Create Account” and enter your email address. Follow the prompts to create a password and provide some basic personal information.
Once logged in, you’ll be able to see your current orders and ticket details. You can also access your account on the AXS mobile app for iOS or Android.
Find Order Details and Ticket Info
To view your order details:
1. Click “My Account” in the top right corner after logging in.
2. Select “Order History” from the dropdown menu.
3. Here you will see a list of all your previous orders. Click on the order number for the event you want to check.
4. This will bring up complete order details including order status, ticket quantities, ticket info, and the option to view, sell, or transfer tickets.
For each ticket, you can see details like section, row, and seat number. This helps you know exactly where your seats are located.
If the tickets are electronic “e-tickets”, you will also see a unique Ticket ID number for each one. This identifies the tickets in case you need to access them later.
Carefully review your order details and all ticket info to confirm it matches what you purchased. This ensures you have the correct seat locations and ticket quantities in your account.
View and Manage Tickets
Within the order details, AXS provides self-service options to view, manage, sell, and transfer your tickets.
To view your tickets, look for the “View Tickets” button on each individual ticket. This allows you to pull up a detailed seat map showing your exact ticket location. It also displays any special instructions for the event.
If you have electronic e-tickets, you can download them to your smartphone using the AXS app. This provides QR codes you can scan for entry.
To manage your tickets, look for the options to sell or transfer tickets on each ticket within your order. You can easily put tickets up for sale if plans change and you can’t attend. Or transfer to friends if you purchased a group of tickets.
AXS makes it simple to take control of your tickets so you can view, manage, and access them whenever needed.
Transfer Tickets to Friends
If you can no longer attend an event, AXS makes it easy to transfer tickets to friends, family, or anyone else:
1. In your Order Details, click “Transfer” on the ticket(s) you want to send.
2. Enter the recipient’s name, email address, and an optional message.
3. The recipient will receive an email to accept the ticket transfer.
4. Once accepted, the tickets are removed from your account and managed by the recipient.
You can transfer tickets up to showtime, unless prohibited by the event. The recipient does not need an AXS account to receive transferred tickets.
Transferring tickets on AXS is more secure than emailing PDF files or screenshots, which can be duplicated. It also ensures you no longer are responsible for tickets you can’t use.
Sell Tickets on AXS
If you need to sell an extra ticket or list tickets you can no longer use, AXS offers a safe marketplace to resell them. Here’s how it works:
1. In your Order Details, click “Sell” on each ticket to list.
2. Select the quantity you want to sell and list price per ticket.
3. Preview and confirm your resale listing.
4. Interested buyers can purchase tickets securely through AXS.
5. If your tickets sell, the funds (minus a service fee) are transferred to your AXS account.
You can also set parameters like requiring ticket transfer before payment. This ensures you only sell to genuine buyers.
Selling through AXS is more reliable than sites like Craigslist or eBay. You don’t have to negotiate pricing or meet strangers to exchange tickets.
Download e-Tickets to your Phone
For electronic or “e-tickets”, AXS allows you to download them right to your smartphone for easy access:
1. Log into the AXS app and go to your Order Details.
2. Click “Download to Apple Wallet” for iOS or “Download to Google Pay” for Android.
3. This adds your tickets into your phone’s digital wallet app.
4. To enter the event, open your wallet app and display the unique QR code for scanning.
Downloading e-tickets to your phone allows for contactless ticket access at the venue. You don’t need to print paper tickets or worry about losing a physical pass.
Your phone effectively becomes your event ticket with the digital barcodes ready to scan. It’s the fastest way to get through security and enter the event.
Get Help from AXS Customer Service
If you have any trouble accessing or managing your tickets on AXS, customer service agents are available to help:
– Live chat: Log into your AXS account and click “Chat” in the top right to start a live chat session.
– Email: Fill out a customer service form with details on your issue and email address to receive help.
– Phone: Call 888-929-7849 to speak with an agent during business hours. Wait times may be longer for major events.
– Social media: Tweet @AXSCustomerCare for assistance. Direct messages on Twitter are also welcome.
AXS aims to respond quickly so you get answers fast. Having your order number ready speeds up the process.
Conclusion
Checking your ticket order and managing AXS tickets is quick and easy by following this guide. The key steps include:
- Logging into your AXS account
- Accessing order details and ticket info
- Viewing, selling, and transferring tickets
- Downloading e-tickets to your smartphone
Knowing how to use your AXS account gives you complete control over your live event tickets. You can easily view seating locations, securely transfer extras, resell if needed, or download digital barcodes to enter the show.
With these simple tips, you can buy tickets with confidence and manage your AXS orders like a pro. Enjoy the show!
Section | Key Points |
---|---|
Introduction | – AXS is a digital ticketing platform to buy, manage, and sell tickets – This guide covers how to check ticket details on AXS website/app |
Log Into AXS Account | – Go to AXS website and click Sign In or Create Account – Log in with email and password to access your account |
Find Order Details | – Click My Account > Order History to see orders – Select order and view ticket details like section/row/seat |
View and Manage Tickets | – View exact ticket locations on seat map – Manage via selling, transferring, or downloading options |
Transfer Tickets | – Click Transfer and enter recipient’s email/name – Recipient gets email to accept transferred tickets |
Sell Tickets | – Click Sell and list price/quantity to sell – Buyers purchase securely through AXS – Funds deposited in your AXS account if sold |
Download e-Tickets | – Use AXS app to download to Apple/Google Wallet – Displays QR code for contactless entry |
Get Customer Service | – Live chat, email, call, or tweet @AXSCustomerCare – Have order number ready for faster support |
Conclusion | – Log in to manage order details and tickets – View, transfer, sell, or download tickets – Get help from customer service if needed |
Here are some additional tips when checking tickets on AXS:
Set up notifications
In your account, you can opt into notifications about your order status, transfers, and sales. This keeps you updated on important changes.
Link ticket transfers
When transferring multiple tickets, make sure to link them to keep the seats together. The recipient must accept all together.
Price tickets competitively
Research current resale prices when listing your tickets. Competitive pricing leads to faster sales.
Add tickets to your calendar
Use the AXS app to add your event to your calendar. This helps avoid double-booking conflicts.
Save payment information
Storing a payment method makes future transactions faster. Just be sure it’s a personal device before saving.
Print extra copies
Even with e-tickets, printing physical ticket copies can provide a backup or be used for framed souvenirs.
See if tickets are refundable
Some tickets allow refunds if you can’t attend. Check policies before transferring tickets or reselling at a loss.
Avoid screen shotting tickets
Screen shots can be duplicated. Instead, view or download tickets through your AXS account for security.
Contact AXS right away
If you encounter any errors accessing tickets, reach out to AXS customer service as soon as possible for help.
Enable ticket insurance
AXS offers optional ticket insurance to refund the cost if you can’t attend for covered reasons.
We hope this guide helps you seamlessly manage event tickets purchased through AXS. With robust online account tools and great customer support, AXS makes it easy to keep track of your ticket orders.