Booking tickets over the phone with Ticketmaster in the UK is a quick and easy way to secure tickets for your favorite concerts, sports events, and more. With just a few simple steps, you can purchase tickets without having to leave your home. Here is a comprehensive guide on how to book Ticketmaster tickets by phone if you are based in the UK.
Should I Book Tickets By Phone or Online?
Both booking tickets online and over the phone have their advantages and disadvantages. Here is a quick comparison:
Online Booking
Pros:
- More convenient – can book anytime, anywhere with an internet connection
- Avoid phone waiting times
- Can view seat options and prices upfront
Cons:
- Website may crash or have errors during high demand
- May accidentally select wrong ticket type or quantity
Phone Booking
Pros:
- Personal touch – speak to a real person for assistance
- Avoid website crashes or errors
- Agent can explain ticket options in detail
Cons:
- Less convenient – must call during business hours
- Can experience long wait times during high demand
- Unable to view seating map upfront
In general, booking online is more convenient and efficient for straightforward purchases. However, booking over the phone can be preferable when you need personal assistance, have complex ticket requirements, or are purchasing during high demand times when the website may have issues.
How to Contact Ticketmaster UK By Phone
To book Ticketmaster tickets in the UK by phone, you will need to contact their customer service line. Here are the details:
- Number: +44 (0) 333 321 9999
- Hours: Monday – Saturday: 8am – 9pm, Sunday: 9am – 6pm
This number connects you directly to the Ticketmaster UK call center. Calls are charged at your standard network rate.
Alternatively, you can call Ticketmaster locally from within the UK for free from a landline or mobile. Here are the local contact numbers:
- From landline: 0844 844 0444
- From O2 mobile: 44810
- From Vodafone: 537744
- From EE mobile: 150
- From 3 mobile: 789
Calling these free phone numbers will also connect you with the Ticketmaster UK call center.
What Information is Needed to Book Tickets
Before calling Ticketmaster, it is useful to have the following information ready so the booking process is quick and efficient:
- The name and date of the event you want tickets for
- The venue location
- How many tickets you need
- Your price range for tickets
- Preferred section/area (e.g. floor, balcony, standing)
- Any special accommodations required (e.g. wheelchair space, accessible seating)
- Your contact information and payment details
Having these details prepared means the agent can find the right ticket options for you more easily. You may also need to provide the following payment information:
- Name on credit/debit card
- Card number
- Expiry date
- Security code
- Billing address
How to Book the Tickets Step-By-Step
Here is a step-by-step guide to booking your tickets smoothly over the phone with a Ticketmaster agent:
- Call at off-peak times – Avoid calling at busy periods when wait times will be longer, such as right when tickets go on sale.
- Specify the event and date – Tell the agent clearly the name of the event and the date you want to attend.
- Confirm number of tickets – Specify right away how many tickets you need so they can check availability.
- Discuss ticket options – The agent will tell you what sections and price levels are available. You can select your preferred area.
- Provide contact details – Give the agent your name, email address and phone number so they can pull up your account.
- Supply payment information – Have your credit/debit card ready to pay for the tickets. You may need to verify billing details.
- Confirm your order – The agent will read back your full ticket purchase details before finalizing. Make sure all information is correct.
- Keep confirmation number – Write down the booking confirmation number the agent gives you in case you need to contact them later.
- Receive tickets – Your tickets will be emailed/mailed to you depending on the delivery method chosen.
Following these steps will ensure your phone booking goes smoothly. The agent will guide you through the process and answer any other questions you may have.
Tips for Faster Service
Here are some useful tips for faster service when booking Ticketmaster tickets in the UK by phone:
- Call midweek instead of weekends when it is busier.
- Avoid calling right when tickets first go on sale, as queues will be longer.
- Have payment details handy so you don’t have to hunt for your card.
- Double check the event details are correct before calling.
- Write down any requirements like wheelchair spaces upfront.
- Be prepared to wait on hold during extremely high demand periods.
- Consider booking ahead of time instead of last minute.
- Have an alternative payment method or card on hand just in case.
Preparing in advance and calling at less busy times can help save you time when going through the phone booking process.
Purchasing Ticket Insurance
When booking tickets over the phone, you may be offered ticket insurance or protection packages. Here are some things to consider:
- Insurance can refund your ticket cost if you are unable to attend the event due to covered circumstances, like illness or travel delays.
- Policies may also allow you to sell your tickets via Ticketmaster if you can no longer go.
- Read the coverage details carefully to see which situations are covered.
- Check if there are any extra fees for filing a claim if you need to cancel.
- Consider whether the extra cost is worth the peace of mind.
- You may already have trip/event coverage through an existing insurance provider.
- Ticket insurance cannot be added later – it must be purchased at time of ticket booking.
Evaluate your specific situation to decide if ticket insurance is a good choice when booking by phone. The agent can explain policy details if you are interested.
Changing or Cancelling Ticketmaster Orders
If you need to make any changes to your Ticketmaster order after booking by phone, here are some options:
Changing Ticket Details
You may be able to alter ticket details like:
- Number of tickets
- Seat location
- Delivery method
Contact Ticketmaster by phone and explain what changes you need. Changes are subject to availability and may involve a fee.
Reselling or Transferring Tickets
If you can no longer attend an event, you may be able to:
- Sell tickets via Ticketmaster’s official resale platform
- Transfer or gift tickets to someone else
These options must be enabled by the event organizer and may include restrictions or fees. Check with the Ticketmaster agent on your options.
Getting a Refund
To get a refund, the event must be cancelled or you may qualify if you purchased ticket insurance. Refund eligibility and fees vary:
- Insurance refunds must fall under a covered reason according to policy terms.
- Refunds without insurance are less common but a service fee usually applies.
Contact Ticketmaster as soon as possible by phone to discuss refund options for your situation.
Troubleshooting Issues with Phone Bookings
Hopefully everything goes smoothly when you book tickets by phone. But here is some troubleshooting advice for common issues:
Long Call Waiting Times
– Be prepared for longer hold times during peak periods. Have patience and try calling at less busy times.
Can’t Get Preferred Tickets
– If your desired tickets are unavailable, have backup seating options in mind. The agent can advise alternative areas.
Payment Declined
– Make sure card details are entered correctly. Have a backup payment method available if your card is declined.
Website and Phone Conflict
– If tickets show unavailable online but available by phone, or vice versa, trust the agent. Systems can temporarily mismatch.
No Confirmation Received
– If you did not get a confirmation, call back for verification. Be sure to note the booking reference number.
Wrong Number of Tickets
– Confirm the exact quantity of tickets booked. Call back immediately if the amount is incorrect to resolve the issue.
Did Not Receive Tickets
– If tickets are not delivered, call Ticketmaster. Give at least 2 weeks lead time as online transfers can be delayed.
Calling back promptly can resolve most issues. Agents are available to help troubleshoot any problems with phone ticket purchases.
How to Contact Ticketmaster Customer Service
If you need to contact Ticketmaster customer service in the UK for assistance with phone bookings, here are some options:
By Phone
- UK number: +44 (0) 333 321 9999
- Local freephone numbers
- Hours: Monday – Saturday: 8am – 9pm, Sunday: 9am – 6pm
Calling allows you to speak directly with a customer service agent for booking help and queries.
By Email
You can email Ticketmaster customer service at: [email protected]
Include your order or booking number and detailed issue description. Expect 1-3 days for an email reply. Response times may be slower for high volume inquiries.
By Post
To make an enquiry by post, you can write to Ticketmaster UK at:
Ticketmaster Customer ServicesBox Office
Arlington Business Park
Theale, Reading
RG7 4SA
Include your contact details and order information. Postal responses can take over a week.
By Social Media
Additionally, you can contact Ticketmaster’s customer service teams through their social media pages on Facebook and Twitter. Social media responses may take 1-2 days.
Additional Ticketmaster Booking Resources
For further help booking tickets by phone, Ticketmaster provides these additional resources:
- FAQ Section – Answers to commonly asked questions about phone bookings, payments, changes/cancellations, etc.
- How-To Videos – Tutorials demonstrating the phone booking process.
- Customer Forums – Discuss booking issues with other Ticketmaster customers for tips.
- Buyer’s Guide – Useful information on ticket types, fees, venue maps, and more.
Consulting these resources can provide more guidance on successfully booking tickets over the phone and navigating Ticketmaster’s systems.
Key Takeaways
Booking Ticketmaster event tickets over the phone is convenient and straightforward. The key points to remember are:
- Have the event details, ticket quantities needed, payment method, and contact information ready before calling.
- Follow the agent’s prompts to select ticket locations, complete payment, and finalize the order.
- Take note of the booking confirmation details and look out for your ticket delivery.
- Contact Ticketmaster customer service for any changes, cancellations, issues, or questions.
- Call during off-peak times, prepare in advance, and follow agents’ guidance for smooth phone bookings.
Using this guide, UK customers can easily purchase Ticketmaster tickets over the phone and enjoy the events they love.
Conclusion
Booking tickets by phone is a convenient way to secure seats for concerts, theater, sports events, and more. By following this guide, UK customers can call the Ticketmaster phone lines with confidence. Being prepared with event details, payment information, and knowing what to expect will set you up for a smooth booking process. Their agents are on hand to assist with selecting tickets, finalizing purchases, and troubleshooting any issues. With the handy tips provided, fans can book their tickets over the phone and focus on enjoying the live event experience.