My Verizon dollars can be a great way to save money on your monthly Verizon bill. These rewards points can be earned through various promotions, offers, and customer loyalty programs. The dollars you earn can then be applied as credits towards your wireless, Fios, or accessory purchases. Applying the credits is easy and only takes a few minutes through the My Verizon app or website. In this comprehensive guide, we’ll walk through everything you need to know about using My Verizon dollars towards your Verizon bill.
What are My Verizon dollars?
My Verizon dollars are rewards points and credits you can earn from Verizon for things like:
- Signing up for select Verizon services
- Upgrading your device through Verizon
- Referring friends and family to Verizon
- Completing surveys and providing feedback to Verizon
- Participating in exclusive Verizon promotions and offers
The dollars you earn can be applied as statement credits to reduce the amount due on your monthly Verizon bill for wireless, Fios, accessories, or other eligible charges. Most My Verizon dollars expire 90 days after earning them, so it’s important to use them in a timely manner.
Ways to earn My Verizon dollars
Here are some of the most common ways to earn Verizon dollars:
- New customer promotions – Eligible new Verizon wireless or Fios customers can earn up to $500 or more in credits for switching services.
- Device upgrades – Upgrading your smartphone or adding new lines may qualify you for credits ranging from $100 – $400.
- Referral rewards – Referring a friend to Verizon wireless or Fios can earn you a $100 Verizon gift card per referral.
- Surveys – Completing short Verizon customer surveys can net you anywhere from $1 – $5 in credits.
- Accessory discounts – Buying select accessories at Verizon stores may come with additional rewards dollars.
Monitoring promotions and staying loyal to Verizon services are great ways to keep earning more dollars over time.
Checking your My Verizon dollars balance
To check how many dollars you have available, simply log in to your My Verizon account. You can access My Verizon online or via the mobile app.
Once logged in, follow these steps:
- Go to the menu and tap “Accounts”.
- Choose your applicable wireless or Fios account.
- Select “Account Details”.
- Scroll down to the “Loyalty Discounts” section.
- Here you will see your available Verizon dollars balance and expiration dates.
Any dollars set to expire soon should be used as credits towards your bill in the next 1-2 billing cycles.
Key tips for checking your balance
- Dollars are earned separately per account (wireless, Fios, etc). Make sure to check each applicable account.
- You cannot transfer or combine dollars between accounts.
- There is no limit to how many dollars you can earn.
- Expired dollars are forfeited – so be sure to apply credits before they expire.
Monitoring your balance regularly makes it easier to know when you have dollars to use for bill discounts.
Applying Verizon dollars to your bill
When ready to use your My Verizon dollars, you can easily apply them as credits towards any wireless, Fios, or accessory charges on your monthly bill. Here is the step-by-step process:
- Log in to My Verizon and access your account.
- Go to the “Make a Payment” section.
- Enter your payment details as you normally would to pay your bill.
- Before submitting payment, click “Apply credits”.
- Check the box next to “Loyalty Offers” to apply available Verizon dollars.
- Click “Apply”. This will deduct the credits from the total due.
- Finish submitting your payment for the reduced amount.
Once finished, you will see the Verizon dollar credits subtracted from your total bill charges for that month. The credits work just like a gift card – reducing how much you end up paying out of pocket.
Key tips for applying credits
- You can use Verizon dollars for any wireless, Fios or accessory charges.
- Credits are deducted first before any other gift cards or payments.
- The dollars will apply to the current billing cycle only.
- Partial dollar amounts can be used if you don’t have enough for the full bill.
Getting in the habit of using available dollars each month ensures you maximizing their value before expiring.
Troubleshooting My Verizon dollar credits
In most cases, your loyalty credits will automatically apply during bill payment if available. But occasionally issues can arise preventing proper use of the dollars, such as:
- Credits missing from your account
- Trouble applying dollars to your bill
- Dollars expiring earlier than expected
If you notice your My Verizon dollars are not working as intended, here are some troubleshooting tips:
- Confirm the dollars were earned on the account you are paying the bill for.
- Contact Verizon Customer Support if credits are missing or inaccurate.
- Double check dollar expiration dates and use any close to expiring first.
- If application issues, try applying credits via online chat instead.
- Allow 1 billing cycle for new promotions/referrals to appear as credits.
- Verify promotional terms – some dollars may have specific uses or expiration dates.
Getting discrepancies addressed quickly ensures your Verizon dollars get utilized properly and you receive full loyalty rewards value.
Contact Verizon Support
If you continue having any trouble with My Verizon dollars not appearing, expiring early, or not applying to your bill, contact Verizon Support via one of these options:
- Call (800) 922-0204
- Reach out on Twitter @VerizonSupport
- Chat online by signing into your My Verizon account
- Visit a Verizon retail store for in-person help
Verizon Customer Service can assist with:
- Researching missing or expired credits
- Manually applying dollar discounts if system issues
- Adjusting loyalty rewards if improperly expired
- Answering any other questions related to your Verizon dollars
With some quick troubleshooting, you can get your My Verizon dollars applied properly.
Maximizing the value of My Verizon dollars
Here are some key strategies to make the most of the Verizon dollars you earn:
- Redeem credits monthly – don’t let them expire!
- Use dollars towards your highest Verizon bills of the year.
- Pay attention to promotions to earn extra rewards.
- Refer friends and family to increase your earnings.
- Don’t cancel Verizon services until you’ve used all credits.
- Contact Verizon if you have dollar-related questions.
Optimizing your loyalty rewards takes just a little planning and discipline. But it can add up to significant savings annually on your household’s Verizon services.
Other bill payment options
In addition to Verizon dollars, you can save on your monthly bill through:
- Enrolling in Auto Pay for up to $10 off per month
- Trading in old devices for bill credits
- Using Verizon gift cards or promotional cards
- Leveraging Fios discounts for bundling services
- Taking advantage of any current Verizon promotions
Combining My Verizon loyalty credits with other discounts can help maximize how much you save each month.
Frequently asked questions
How long do I have to use My Verizon dollars?
Most Verizon dollars expire 90 days after earning them. Some promotions may have shorter timeframes, so check expiration dates closely.
Can I use the dollars on any Verizon purchase?
Credits can only be applied towards your Verizon wireless, Fios, or accessory bills and charges. They cannot be used at retail stores or online for new purchases.
Where do I find My Verizon dollars I’ve earned?
All credits are viewable in your My Verizon account under the “Account Details” section for the applicable wireless, Fios, or other account.
Do My Verizon dollars expire at the end of my billing cycle?
No, expiration dates are based on when you earned the credits. They carry over month to month until reaching 90 days.
Can I transfer My Verizon dollars between accounts?
Unfortunately, the loyalty credits cannot be transferred or combined between wireless, Fios, and other accounts. They must be used on the account you earned them.
Conclusion
With just a few clicks in your My Verizon account, you can easily view and redeem Verizon dollars towards your monthly bill. Just remember to track expiration dates closely so you don’t miss out on the rewards you’ve earned. Combining My Verizon credits with other discounts gives you an powerful way to reduce your Verizon expenses.