Ticketmaster is one of the largest ticket sales and distribution companies, providing ticketing services for many of the major concerts, sporting events, theaters and other live entertainment events worldwide. If you have purchased tickets to an event through Ticketmaster, you may find you need to cancel your ticket order and get a refund. Here are some quick answers about how to cancel Ticketmaster tickets:
- You can request a refund or exchange on Ticketmaster within 30 days from the event date, as long as the event has not happened yet.
- If the event has already happened or it has been more than 30 days, you will not be able to get a refund through Ticketmaster.
- To start the cancellation process, sign into your Ticketmaster account online or through the mobile app.
- From there, go to the “My Tickets” section and find your order.
- Select the option to “Cancel” or “Request a Refund” on the order.
- You may be given the option to exchange your tickets for another event as well.
- Ticketmaster will review and process your refund or exchange request. This can take 7-10 business days.
- If approved, the refund will be returned to your original payment method.
So in summary, Ticketmaster allows you to cancel tickets within 30 days of the event, as long as the event date is still in the future. You just need to login to your Ticketmaster account and submit a cancellation request for the order.
When can you cancel tickets on Ticketmaster?
The timing of when you can cancel your Ticketmaster tickets depends on whether the event you bought tickets for has happened yet. Here are the key rules:
- Before the event happens – You can request a refund or exchange up to 30 days before the event date printed on your ticket. So if you bought tickets for a concert happening 30 days from now, you could cancel anytime leading up to the day before the concert. But once it’s less than 24 hours before showtime, it will be too late to cancel.
- After the event happens – If the event you bought tickets for has already taken place, then you cannot get a refund through Ticketmaster. The only exception is if the event was fully cancelled with no rescheduling. In that case, you would typically get an automatic refund.
- No refunds after 30 days – Even if the event hasn’t happened yet, Ticketmaster will not allow you to cancel an order that is more than 30 days old. So the cutoff is 30 days after you purchased the tickets.
- Exchange option – Within the 30 day window before an event, Ticketmaster may allow you to exchange your tickets for an alternate date or seats at the same event. But this depends on the specific event policies.
So the 30 day cutoff is the key thing to remember when it comes to canceling Ticketmaster orders. Act quickly if you want that refund!
How do I request a cancellation on Ticketmaster?
If your event is still more than 24 hours away, here are the steps to request a cancellation and refund on Ticketmaster:
- Log into your Ticketmaster account – Go to ticketmaster.com and click “My Account” or open up the Ticketmaster app and log in.
- Find your ticket order – Go to the “My Tickets” section and find the order you want to cancel.
- Select “Cancel Order” – Choose the option to cancel the order. This might say “Cancel Order”, “Request Refund”, “Cancel Tickets” or something similar.
- Choose refund or exchange – You may get the choice between requesting a full refund or exchanging your tickets. Pick which option you prefer.
- Explain reason for cancellation – You might need to select a reason for canceling from a dropdown menu.
- Submit request – Finalize and send your cancellation request.
- Wait for approval – Ticketmaster will review and process the cancellation. It can take 7-10 business days to get your refund if approved.
- Refund processed – The refund will go back to your original payment method if everything is successfully cancelled.
The key things are accessing your Ticketmaster account, finding the correct ticket order, and submitting the cancellation request well before the event date. Ticketmaster will handle the rest!
Will I get a full refund from Ticketmaster?
In most cases if you cancel your ticket order in time, Ticketmaster will issue a full refund of the ticket price and any associated fees back to the original payment method used to buy the tickets. However, there are a couple cases where you may not get the full amount back:
- Convenience fees – Any convenience or processing fees charged by Ticketmaster on your order are typically non-refundable.
- Third party seller tickets – If you purchased “resale tickets” from a third party seller on Ticketmaster, that seller may set their own cancellation policies and fees. So you would need to read the details carefully when buying those types of tickets.
- Upgraded tickets – If you paid an additional cost to get upgraded tickets, usually only the base ticket price is refunded. The upgrade fees are usually kept by Ticketmaster.
Aside from those cases, you should see the full ticket value refunded, minus the convenience fees. Ticketmaster will notify you of the exact refund amount when they process your cancellation request.
Troubleshooting problems canceling tickets
In some situations, you may run into difficulties when trying to cancel your tickets on Ticketmaster. Here is some troubleshooting advice:
- If you get error messages when submitting your cancellation request, contact Ticketmaster Fan Support for assistance. There may be a technical issue.
- If you can no longer access your Ticketmaster account, try resetting your password or contacting support.
- If more than 30 days have passed or the event already happened, unfortunately your window to cancel with a refund has likely closed.
- If you bought resale tickets, reach out to that third party seller on Ticketmaster for help with their policies.
- If you never received your refund after being approved, follow up with Ticketmaster Fan Support or your bank.
With over 400 million tickets sold annually, issues with Ticketmaster can definitely occur. Don’t hesitate to reach out to their customer service team for help canceling tickets if you run into any problems.
Alternatives to canceling on Ticketmaster
If for some reason you miss the window to cancel tickets directly on Ticketmaster, all hope is not lost yet! Here are some alternative options to consider:
- Sell or gift your tickets – Rather than letting your tickets go to waste, you can sell them through Ticketmaster’s resale platform, or gift them to a friend or family member.
- Dispute the charges – If you paid by credit card, you can dispute the charges with your credit card company to see if you can get the transaction reversed or credited back.
- File a complaint – For issues with cancellation policies, you can file a complaint with the FTC or your state’s consumer protection agency.
- Use the tickets – If unavoidable, just attend the event yourself and try to make the most of the situation!
Although cancelling directly through Ticketmaster is ideal, thinking creatively about backup options can still help you avoid losing all the money spent on tickets.
Key Takeaways
Canceling Ticketmaster tickets in time to get a refund is possible if you remember these key points:
- All cancellation requests must be made within 30 days of the event date.
- Log into your Ticketmaster account and submit a cancellation request for the order.
- You’ll get a refund of the ticket value, but fees are non-refundable.
- If you run into trouble, contact Ticketmaster Fan Support.
- After 30 days or the event happens, there are still some alternatives like selling tickets.
Following Ticketmaster’s policies closely and acting quickly are the keys to successfully canceling your tickets. If you need to return tickets you can no longer use, be sure to request a cancellation within 30 days so you can get your refund.