If you purchased event tickets on Ticketmaster and opted to transfer them to someone else, but have not received the transfer email from Ticketmaster, there are a few troubleshooting steps you can try. Here are some common reasons why you may not have received the transfer email and what to do about it.
What is a Ticketmaster transfer?
A Ticketmaster transfer allows you to send event tickets you purchased on Ticketmaster.com to someone else electronically. When you initiate a transfer, the recipient will receive an email from Ticketmaster with a link to accept the tickets into their Ticketmaster account.
Once the tickets have been accepted, they will be removed from your Ticketmaster account and added to the recipient’s account. At that point, you no longer have ownership or access to those tickets. The transfer recipient will have full access to the tickets in their account.
Why have I not received the transfer email?
There are a few possible reasons you may not have received the transfer email from Ticketmaster after initiating a ticket transfer:
Incorrect email address entered
When entering the transfer recipient’s email address, it’s important to double check that you have the exact, correct email address. Even small typos or spelling errors can mean the email gets sent to the wrong recipient or does not deliver at all.
Be sure to carefully type the full, accurate email address of the intended ticket recipient. Triple check for any errors before submitting the transfer.
Transfer recipient’s email settings
The transfer recipient’s own email settings and spam filters could sometimes block or divert the Ticketmaster transfer email.
Advise the recipient to check their email spam, junk, and clutter folders to see if the Ticketmaster email ended up there. They should mark the email as “Not Spam” so future emails come through.
The recipient can also temporarily adjust their spam filter settings to allow emails from Ticketmaster and then change them back afterwards if needed.
Transfer initiated but not completed
It’s possible you began the transfer process in your Ticketmaster account, but did not fully complete all steps to finalize it. This would mean the transfer email was never generated and sent out.
Check your Ticketmaster account online to confirm if the ticket transfer shows as “In Progress.” If so, you will need to go back and complete any remaining steps to finalize the transfer so the email gets sent out.
Technical issues
In rare cases, a technical glitch may have interfered with the transfer email being delivered properly.
Try initiating the transfer again. Be sure to double check the email address and complete all steps. If you still do not receive the transfer email after another attempt, reach out to Ticketmaster Customer Support for assistance.
What to do if you have not received the transfer email
If you have not received the transfer email notification after initiating a ticket transfer on Ticketmaster, here are the steps you should take:
1. Double check the recipient’s email address
Carefully verify that you entered the exact correct email address for the transfer recipient. Check for any typos, misspellings, or accidental character changes.
2. Have the recipient check spam and junk folders
Let the recipient know to look in their email spam, junk, and other filtered folders for the Ticketmaster email. They should mark it as “Not Spam” if found there.
3. Confirm the transfer completed
Log into your Ticketmaster account and go to order history to verify the ticket transfer shows as fully completed, not just initiated or in progress.
4. Try initiating the transfer again
If the transfer failed for some reason, try going through the transfer steps again. Triple check the email address and be sure to fully complete the transfer.
5. Contact Ticketmaster Support
If you still have not received the transfer notification after multiple transfer attempts, reach out to Ticketmaster Customer Support online or by phone for assistance.
How long does it take to receive the transfer email?
You should receive the Ticketmaster transfer email almost instantly after successfully completing the ticket transfer process.
However, there can be a few circumstances where it takes longer to arrive:
Reason for Delay | Timeframe |
Recipient’s email filters | Up to a few hours |
Technical issues | Up to 24 hours |
Incorrect email address | Will not arrive |
If you have not received the email within 24 hours, there is likely an issue such as an incorrect email address or incomplete transfer.
Does the recipient have to accept the transfer?
Yes, the ticket transfer recipient must accept the transfer in order for the tickets to be moved into their Ticketmaster account.
When you initiate the transfer, the recipient will be sent an email from Ticketmaster with a link to accept the tickets. They will need to click this link and follow the instructions to complete the transfer.
Until the recipient officially accepts, the tickets will remain in your Ticketmaster account. If they do not accept within a certain timeframe, the transfer will expire and you will remain the ticket owner.
Can I cancel a transfer after initiating it?
In most cases, yes, you can cancel a Ticketmaster transfer if you have not yet received confirmation that the recipient has accepted it. Here is how:
- Log into your Ticketmaster account
- Go to your order history and select the order with the transfer
- Choose the option to cancel transfer
- Confirm that you want to cancel the transfer
However, once the transfer has been completed and accepted by the recipient, you can no longer cancel it or reclaim those tickets.
I completed the transfer but still see the tickets
If your Ticketmaster account still shows the tickets you attempted to transfer, it means the recipient has likely not yet accepted the transfer.
The tickets will remain in your account until the recipient claims them by clicking the link in the transfer email and completing the acceptance process.
To see if the transfer is still pending, select the order in your account history. It should show a status like “Transfer Pending” or “Transfer in Progress.”
You will need to follow up with the recipient to ensure they accept the transfer. Once accepted, the tickets will be removed from your account.
The transfer link expired
Ticketmaster transfer links expire after 72 hours if the recipient does not accept the tickets in time.
If your transfer link has expired, you will need to initiate the ticket transfer process again from the start and have the intended recipient complete it within 72 hours.
When re-sending the transfer, be sure the correct email address is entered for the recipient before submitting it again.
How do I get help from Ticketmaster?
If you continue having issues with a Ticketmaster ticket transfer, you can contact their customer support for assistance.
Reach out to Ticketmaster support by:
- Using the online chat function on Ticketmaster.com
- Calling by phone at +1 800-653-8000 (toll-free in the US)
- Contacting them via social media such as Twitter or Facebook
When you contact Ticketmaster support, be ready to provide:
- Your full name as it appears on your Ticketmaster account
- The email address associated with your Ticketmaster account
- Order number for the ticket purchase
- Details on the issue you are having
Their customer service team can look into the problem and help troubleshoot why you have not received the transfer email.
Key takeaways
Here are some key tips to remember about Ticketmaster transfers:
- Carefully double check the recipient’s email address before sending the transfer
- Have the recipient look in spam and junk folders for the email
- Ensure you fully complete the transfer steps in your Ticketmaster account
- Try re-initiating the transfer if you do not receive confirmation
- The recipient must accept within 72 hours before the link expires
- Contact Ticketmaster support if you still have issues
Following the troubleshooting steps and reaching out to Ticketmaster can typically resolve problems with delayed or missing transfer emails. This will ensure your tickets get safely transferred to the intended recipient.
Conclusion
Ticket transfers are a convenient way to electronically send event tickets to someone else through Ticketmaster. However, sometimes the transfer emails fail to deliver properly. By verifying the correct email address, having the recipient check spam folders, and confirming the transfer completed, you can usually get the issue resolved.
If problems persist, Ticketmaster customer support can look into the matter and help investigate why you have not received the transfer notification email. With a few troubleshooting steps, you can get the transfer email delivered so your tickets reach their intended recipient.