Ticket insurance through Ticketmaster allows ticket buyers to protect their ticket purchase against certain unforeseen circumstances that may prevent them from attending the event. This optional add-on covers situations like illness, travel issues, work conflicts, and more. But what happens if you need to transfer your tickets to someone else after purchasing ticket insurance?
Can you transfer Ticketmaster insurance to someone else?
Yes, Ticketmaster does allow ticket insurance benefits to be transferred to someone else if the original ticket buyer can no longer attend the event. The insurance is tied to the ticket itself rather than the specific buyer. So as long as the new ticket holder is eligible for benefits under the original insurance policy terms, they can make use of the coverage if they end up not being able to go to the event.
How to transfer Ticketmaster ticket insurance
To transfer ticket insurance benefits to a new ticket holder, the original purchaser will need to formally change the name on the ticket through Ticketmaster. This can be done by:
- Logging into your Ticketmaster account
- Going to your purchase history and selecting the order/tickets you want to transfer
- Selecting the “Transfer Tickets” option
- Entering the recipient’s name, email address and the specific tickets you want to transfer
- The recipient will then need to accept the ticket transfer
Once the ticket has been officially transferred to a new holder, that person will also have access to the original insurance benefits. Make sure the policy details are forwarded to them as well.
What kind of coverage is transferable?
Most types of Ticketmaster ticket insurance will transfer to a new ticket holder, including:
- Refund Protection – Provides a full refund of the ticket cost if you can’t attend due to a covered reason.
- Ticket Guarantee – Covers the full ticket cost if the event is cancelled and not rescheduled.
- Premier Parking – Refunds prepaid parking costs if you can’t attend for a covered reason.
However, there are certain policy exclusions to be aware of that could impact the new ticket holder:
- The insurance only covers the original purchaser if the ticket recipient is ineligible, such as being under 18 for events with age restrictions.
- Pre-existing medical conditions of the new ticket holder may not be covered if they differed from the original buyer.
- Other restrictions around travel, employment or family situations may apply based on the new ticket holder’s circumstances.
What if you want to resell the tickets?
If you purchased Ticketmaster ticket insurance but now want to resell your tickets entirely rather than transfer them to someone you know, the insurance benefits do not carry over to the new buyer in this case. The coverage is non-transferable to an unknown third party.
Some options in this scenario include:
- Cancel the insurance and get a partial refund if you do it more than 7 days before the event. This lets you resell the unprotected tickets.
- Resell your tickets through Ticketmaster’s verified resale marketplace, which offers buyer guarantees. But insurance you bought wouldn’t apply.
- Keep the insurance and eat the cost of the policy if you need to resell below face value on another marketplace.
Can you change the registered ticket holder?
Ticketmaster does allow you to change the name associated with the ticket purchase to transfer ownership. However, to maintain your original ticket insurance coverage, there are some guidelines to keep in mind:
- The new ticket holder should be a family member or friend, rather than an anonymous buyer.
- You can generally only transfer tickets to one other person.
- Any changes must be made before the event occurs.
Making an unrelated third party the registered ticket holder could invalidate any insurance coverage, since you are essentially reselling at that point.
Other options for transferring tickets
Besides formally changing the ticket holder name through Ticketmaster, you do have some other options if you need to send tickets to someone else:
- Email – You can email ticket barcodes to someone to print out and bring to the event.
- Mobile transfer – Ticketmaster allows you to instantly transfer tickets to another mobile device for electronic scanning.
However, these informal transfer methods don’t actually change the name or contact details on the ticket. So any ticket insurance would likely still require the original purchaser to file a claim, not the ticket user.
Can you buy ticket insurance for someone else?
Ticket insurance through Ticketmaster has to be purchased by the same person who is buying the tickets. You cannot purchase insurance for someone else who is the ticket holder.
This policy is intended to prevent reselling of tickets along with non-transferable insurance. It helps Ticketmaster enforce the usage limits and eligibility restrictions in the insurance terms and conditions.
Some ways Ticketmaster enforces their insurance rules include:
- Requiring the ticket buyer and insurance policyholder to be the same person.
- Placing caps on the number of insured tickets per event.
- Verifying identify and circumstances when a claim is filed.
When you receive transferred tickets
If someone transfers Ticketmaster tickets to you as the new holder, then you are also eligible for any unused insurance that was purchased for that ticket initially. You don’t have to buy additional insurance as the recipient.
But keep in mind that there are still terms and conditions that apply based on your personal situation, like age, location, health pre-existing conditions, etc. So existing coverage may not be fully transferable.
Changing your Ticketmaster ticket insurance
Generally you cannot cancel or change Ticketmaster ticket insurance after purchase, unless you do so within 7 days of buying it. But in some cases, you may need to modify the policy if ticket details change:
- Date/venue change – Your existing insurance will be updated to match any new details if the event is rescheduled or relocated.
- Ticket transfers – Insurance coverage can be transferred along with ticket ownership in most cases.
- Partial refunds – You may receive a prorated insurance refund if you end up selling some of your insured tickets.
However, you typically cannot upgrade or downgrade your initial insurance choice after purchase. Carefully select the right policy and ticket quantity initially to suit your needs.
Cancelling Ticketmaster ticket insurance
To cancel your existing Ticketmaster ticket insurance purchase, you generally need to do so within 7 days of buying it. The cancellation window ends 1 week before the event.
You can request a cancellation online or by contacting Ticketmaster customer service. Refunds are provided as follows:
- Full refund if cancelled 7+ days before the event
- 50% refund if cancelled 6-2 days before the event
- No refund if cancelled within 48 hours of the event
Cancelling the insurance lets you resell or transfer tickets freely to anyone. But it removes any protection if you end up needing the benefits later on.
Using Ticketmaster ticket insurance
If an insured ticket holder ends up being unable to attend the event for a covered reason, here is how they can make use of the Ticketmaster insurance they purchased:
Filing a claim
- Gather documentation related to your claim like medical notes, death certificates, proof of traffic incidents, employment letters, etc.
- Access your Ticketmaster account and find your past ticket order.
- Select the “File Claim” option and complete the online claims form.
- Submit your supporting documentation through the claims portal.
- You will receive claim confirmation and updates on your refund status.
- If approved, your refund will be issued within 2-4 weeks via your original payment method.
Coverage specifics
Different Ticketmaster ticket insurance options have varying coverage terms. In general:
- Refund Protection – Up to full ticket refund. Covers illness, accidents, travel issues, military deployment, death, and more.
- Ticket Guarantee – 100% ticket cost refund if event is completely cancelled and not rescheduled.
- Premier Parking – 100% refund of prepaid event parking if you can’t attend for covered reasons.
Review your specific insurance policy document for detailed coverage terms, exclusions, claim processing rules, and eligibility factors before filing.
Key takeaways
Here are some key things to keep in mind about transferring or modifying Ticketmaster ticket insurance:
- Insurance can be transferred along with ticket ownership in most cases.
- The new ticket holder must be a known individual, not an anonymous reseller.
- Pre-existing conditions and policy terms still apply based on the new holder.
- Informal ticket transfers don’t transfer insurance, the holder name must change.
- You can’t buy insurance for someone else’s tickets.
- Limited modifications are allowed up to 7 days before the event.
- Read your policy carefully and check eligibility before filing a claim.
Understanding the nuances around Ticketmaster insurance transfers will ensure you and any ticket recipients remain properly covered.
Conclusion
Ticketmaster does allow ticket insurance to be transferred to a new ticket holder in most cases. This provides flexibility if your plans change unexpectedly after the ticket purchase. However, there are still terms and conditions that apply based on the specific policy and circumstances of the new holder. Informal ticket transfers, reselling to a third party, or buying insurance for others is restricted. Review your coverage details carefully and contact Ticketmaster customer service if you need to move protected tickets to someone else.