When buying tickets on Ticketmaster for concerts, sports games, or other live events, many customers want to sit together in a group. So a common question is – does Ticketmaster allow you to buy seats together?
The Short Answer
Yes, Ticketmaster does its best to sell seats together in groups. When you select tickets, it will show you entire rows or blocks of seats that are available together. However, it’s not guaranteed that a group of tickets will be available side-by-side. At very popular events, you may need to split up into separate rows or sections.
How Ticketmaster Handles Seat Selection
On the Ticketmaster website and mobile apps, customers can view a detailed seat map when choosing tickets. This map shows all the available seats and sections in the venue. You can zoom in and select exact seats if you want.
When buying as a group, Ticketmaster tries to sell you tickets that are together. Here are some key points about how it works:
- Ticketmaster holds a block of seats for you when searching. This prevents other customers from taking them before you finish checking out.
- If an entire row is open, it will let you purchase those seats together.
- For very high demand events, it may only show scattered single seats or pairs as available.
- If not enough seats are open side-by-side, it will recommend the “best available” seats even if split up.
- You can reject the seats offered and try again if you don’t want to be separated.
So Ticketmaster tries its best, but can’t guarantee a group of tickets together. It depends on the venue layout and how many people are trying to buy tickets at the same time as you.
Tips for Getting Seats Together
Here are some tips to help get seats together when buying tickets on Ticketmaster:
- Buy early – Tickets go fast, so purchase as soon as sales open to have the best selection.
- Be flexible – Allow Ticketmaster to offer you the “best available” seats instead of picking only certain sections.
- Split up – For very popular shows, you may need to divide your group into smaller rows/sections.
- Add singles – Start with a pair, then keep trying for single seats close by to add on.
- Avoid resale – Buying from scalpers or resellers makes it harder to coordinate seating.
Buying Options to Get Seats Together
Ticketmaster offers several different options when purchasing tickets that can improve your chances of getting seats together:
Official Platinum Seats
These are seats that Ticketmaster dynamically prices up due to high demand. The prices adjust based on market value. Platinum seats are typically located in prime or preferred sections. Going this platinum route often gives the best chance to get a block of seats side-by-side.
VIP Packages
Many concerts and sporting events offer special VIP ticket packages through Ticketmaster. These include amenities like premium seating, exclusive access, meet & greets, merch, and more. VIP packages guarantee a block of seats together in a prime location.
Suite Rentals
For very large groups, one option is to rent an entire private suite at an arena or stadium. Suites fit anywhere from 12 to 30+ people, ensuring your whole party can sit together. Renting a suite requires contacting Ticketmaster’s sales team directly.
Group Sales
If you have a group of 10+ people, you can access special group ticket rates and blocks. Submit an inquiry through Ticketmaster’s group sales department. They can coordinate getting a full section reserved for your group to sit together.
Option | How It Helps | Downsides |
---|---|---|
Platinum Seats | Prime located seats. High chance of getting block together. | Very expensive compared to regular prices. |
VIP Packages | Guaranteed seat block in premium section. | Also expensive. Extra amenities may be unwanted. |
Suite Rentals | Whole suite for your group to sit together privately. | Extremely expensive. Large group required. |
Group Sales | Can reserve full ticket blocks. | Need 10+ people minimum. |
If Tickets Aren’t Together at First
Despite best efforts, your group may end up with tickets that are separated into different rows or sections. Don’t panic yet – there are still some options:
Try Again Later
Keep checking back for additional seat releases. As the event date approaches, more batches of tickets may be put on sale. You may be able to scoop up better seats together as people reshuffle their purchases.
Change Your Tickets
Log into your Ticketmaster account and access your tickets. Use the seat swap or ticket trade features to exchange your seats for others. Keep swapping until you get something side-by-side.
Sell and Rebuy
You can sell your original separated tickets on Ticketmaster. Then do a brand new search for a fresh set of seats together that meets your needs. Just be aware of how Ticketmaster’s fees work when reselling.
Check Direct Sales
In some cases, the venue or box office releases extra seats directly too. See if you can buy tickets together through them as an alternative. There may not be as many available, but worth checking.
Try Third-Party
Third-party resellers like StubHub or Vivid Seats may have seat blocks for sale too. But beware – third party tickets can be very overpriced and risky.
Getting Refunds if Unable to Sit Together
If you are ultimately unable to get seats together, is it possible to get a refund on Ticketmaster?
Unfortunately, wanting to sit with your group and not being able to is not grounds for a refund from Ticketmaster. Their standard policy is that all ticket sales are final.
However, some exceptions do apply in certain cases:
- If the event is canceled or rescheduled, full refunds are issued.
- If the tickets sold were listed inaccurately (wrong seat numbers, event details, etc), a refund may be requested.
- If you can’t attend for a covered reason like COVID illness, military deployment, jury duty, etc, refunds may be offered if you provide documentation.
But simply not getting the seats together you wanted does not make you eligible for a refund. Be sure to purchase only tickets you would be okay with using even if they are separated.
Contacting Ticketmaster Support
If you need any help coordinating group seating from Ticketmaster, you can contact their customer support through:
- Phone – Call +1 800-653-8000 toll-free in the US.
- Email – Fill out a contact form on their Help page.
- Twitter – Tweet requests to @Ticketmaster.
- Chat – Start a live chat from your Ticketmaster account.
Their support team may be able to assist with seat recommendations, bulk purchases, swaps, and other special needs. But keep in mind that prime seating for major events sells out extremely quickly. Even Ticketmaster cannot work miracles for last-minute large group purchases.
Does Ticketmaster sell seats together? The Bottom Line
Getting a block of side-by-side seats together on Ticketmaster isn’t guaranteed. Much depends on the specific event capacity and popularity.
But Ticketmaster does do its best to keep groups in the same rows when multiple seats are selected. Certain purchasing options like Platinum, VIP, and group sales can help secure seating blocks together. And if your tickets end up separated, try again later or contact support for other solutions.
Overall, Ticketmaster does make a strong effort to accommodate customers who want to sit with friends and family. But manage expectations for the hottest events where demand far exceeds supply. With smart planning, flexibility, and some persistence, your chances are good at getting seats together.