Ticketmaster provides a few different options for ticket holders to be notified when their tickets have sold. The main ways Ticketmaster notifies customers are through email confirmations, account notifications, and mobile app alerts.
Email Confirmations
One of the primary ways Ticketmaster notifies customers of ticket sales is through email confirmations. Whenever you list tickets for sale through Ticketmaster’s resale platform, you’ll receive an email confirmation after the transaction is completed. This email confirmation serves as notification that your tickets have officially sold.
The email confirmation will contain key details on the sale including the event, seat location, sale price, and buyer’s info. Having this documentation provides proof that your tickets have sold in case any issues arise later on.
Ticketmaster will send the email confirmation to the address associated with your Ticketmaster account. So if you sold tickets logged into your account, the confirmation will go to your registered email. If you don’t see the confirmation, check your spam folder before assuming it didn’t go through.
In addition to sale confirmations, Ticketmaster will also send an email if your tickets don’t end up selling. After a listing expires, you’ll get an email notifying you the tickets went unsold. This allows you to either relist them or opt to attend the event instead.
Account Notifications
Besides email, customers can also get notified of ticket sales through their Ticketmaster account. After selling tickets through your account, details on the sale will appear under order history.
You can log into your Ticketmaster account online or via the mobile app to view order history. This provides a centralized place to see all your ticket sale activity and confirmations.
In addition to order history, Ticketmaster accounts show notifications for recent activity. When you sell tickets, a notification banner will display on your account dashboard. The notification typically indicates the event name, section, quantity of tickets sold, and sale amount.
Account notifications are useful for getting sales updates in real time without waiting for emails. Just log into your Ticketmaster account anytime to check for new notifications.
Viewing Order History
To view your full order history in your Ticketmaster account:
- Go to www.Ticketmaster.com and click Sign In
- Enter your account email and password then click Sign In
- Once logged in, click on your name in the top right corner
- In the dropdown menu, select Order History
- This will display a complete list of your ticket orders and sales
Enabling Notifications
To enable notifications in your Ticketmaster account:
- Go to www.Ticketmaster.com and click Sign In
- Enter your email and password to log in
- Click on your name in the top right and select Account Settings
- Go to Communications Preferences
- Check the box next to “Email notifications” to enable
- Click Save at the bottom to update your settings
Mobile App Alerts
The Ticketmaster mobile app provides another handy option for getting ticket sale updates on the go. When you sell tickets through the app, you’ll receive a push notification as soon as the sale goes through.
The mobile notification will show up on your device similarly to a text message. It will specify which event you sold tickets for and the quantity sold. This gives you real-time confirmation without having to manually check your account.
To utilize mobile notifications you’ll need to have push notifications enabled in the Ticketmaster app settings. You can do this by going to your profile in the app and turning on notifications.
Mobile alerts are useful if you want to monitor sales activity while out and about. As long as you have the Ticketmaster app installed and notifications on, you’ll get pinged instantly when tickets sell.
Enabling Push Notifications
Here are the steps to enable push notifications in the Ticketmaster app for iOS:
- Open the Ticketmaster app on your iPhone or iPad
- Tap the More icon (3 lines) in the bottom right
- Go to Settings and tap Notifications
- Turn on Allow Notifications and make sure Badges is on
- Confirm by selecting OK when prompted
And for Android devices:
- Open the Ticketmaster app on your Android phone or tablet
- Tap the Menu icon (3 lines) in the top left
- Go to Settings and select Notifications
- Turn on Enable Notifications and Allow Sound
- Tap Back to save the settings
Getting Support
If you sold tickets through Ticketmaster but never received confirmation or notification, don’t panic. This could be due to an account issue or email deliverability problem preventing you from getting updates.
Start by checking your Ticketmaster account online to see if there’s any record of the sale in your order history. If the sale is listed there, the transaction went through successfully. You may just need to update your notification settings if you didn’t get emailed.
If you don’t see the sale in your account, contact Ticketmaster Fan Support for assistance. There are a few ways to get in touch with their team:
- Call Ticketmaster Customer Service at (800) 653-8000
- Reach out on Facebook or Twitter
- Chat with an agent online via the Ticketmaster Help page
When you contact support, provide details on which event you sold tickets for and when. This will help them look into the issue and determine why you didn’t get confirmation. They can resend the notification or help resolve any other underlying problems.
Key Takeaways
Here are some key points on how Ticketmaster notifies you when tickets sell:
- Email confirmations are sent after each ticket sale with details like event, seats, price etc.
- Your Ticketmaster account shows sales under order history and posts notifications.
- The Ticketmaster app sends push notifications of sales if you have notifications enabled.
- If you don’t receive confirmation, contact Ticketmaster support for help.
As long as you have a Ticketmaster account and follow the standard process, you should get notified across multiple channels when your listed tickets sell successfully. This keeps you informed and provides documentation of each transaction.
Frequency Asked Questions
Does Ticketmaster notify the original ticket purchaser if I resell their tickets?
No, Ticketmaster does not directly notify the original ticket purchaser if you resell tickets they initially bought. The original purchaser would need to proactively check their Ticketmaster account to see if the tickets they bought were later resold.
Ticketmaster’s policy is to only send confirmations and notifications to the account holder who listed the tickets for resale. So you as the seller would be notified of the sale, but not the original buyer.
In some cases, venues may choose to notify the original buyer or restrict ticket transfers. But standard Ticketmaster resale doesn’t directly alert the first buyer about resells.
What if I sold tickets on a different resale site, not Ticketmaster?
If you resold tickets on a secondary marketplace other than Ticketmaster, like StubHub, Vivid Seats, or SeatGeek, you would need to receive sale notifications directly through that platform.
Ticketmaster would not have any visibility into sales completed on third-party sites. You would simply want to make sure you have an account and notifications set up properly with whichever resale platform you used.
Refer to the specific resale site’s support resources for how their confirmation process works when selling tickets elsewhere.
Can I turn off Ticketmaster sale notifications?
Yes, you can opt out of getting Ticketmaster ticket sale notifications if you prefer. To stop receiving emails, you would update your communication preferences in your Ticketmaster account settings.
For mobile notifications, you can turn off notifications in the Ticketmaster app settings or in your device settings. And to stop in-account notifications, you’d need to disable banner notifications in account preferences.
But keep in mind, completely turning off all notifications means you lose the confirmation and visibility when your tickets sell. Leaving at least email confirmations on is recommended.
Notification Type | How to Turn Off |
---|---|
Email Confirmations | Uncheck “Email Notifications” in account settings |
Mobile App Alerts | Disable push notifications in the app or device settings |
Account Notifications | Uncheck “Notify by banner” in account settings |
Selling Tips
Utilizing Ticketmaster’s notifications can make the selling process smoother. Here are some tips:
- Add your Ticketmaster login email to your contacts so confirmations go to inbox
- Enable push notifications in the Ticketmaster app before listing tickets
- Check account notifications after listing to monitor sales progress
- Disable notifications once all tickets have sold to stop getting alerts
Staying on top of notifications helps you know instantly when your tickets sell. You can then ship them to the buyer and get paid promptly.
Conclusion
Ticketmaster provides ticket sellers confirmation when sales are completed via email, account notifications, and mobile alerts. As long as you have an account and notification settings enabled, you will be informed right away as soon as your listed tickets sell.
Notification options give you flexibility to get sale updates however works best – by email, through your account, on your phone, or a combination. Be sure to activate the notification channels you prefer before listing tickets for sale.
Quickly responding to Ticketmaster confirmations allows you to complete ticket transfers and payment. If you ever don’t receive expected notification of a sale, reach out to their support team for help resolving the issue.