Ticketmaster is a major ticket sales and distribution company based in Beverly Hills, California. Founded in 1976, it provides ticket sales services for many major entertainment events and venues across North America. With operations across the United States and Canada, Ticketmaster has established offices and operations centers in various cities to support its business. This leads to the question – does Ticketmaster have an office located in Boston, Massachusetts?
Ticketmaster’s Business Operations
As one of the largest ticket sellers in the world, Ticketmaster has set up operations centers and offices across North America to support its business. Some of Ticketmaster’s main offices are located in:
- Los Angeles, California (headquarters)
- New York, New York
- Toronto, Canada
- London, United Kingdom
- Mexico City, Mexico
In addition to these main offices, Ticketmaster runs contact centers and operations sites in various cities and metropolitan areas to support local events and venues in those locations. This includes having offices, call centers, and operations bases in places like Nashville, Tennessee; Columbus, Ohio; Orlando, Florida; and many other cities.
Ticketmaster in Boston
When it comes to Boston specifically, Ticketmaster does maintain an active presence in the city to service the New England area. Some key facts about Ticketmaster’s operations in Boston include:
- There is a Ticketmaster operation center located in Woburn, MA, a suburb of Boston. This serves as one of Ticketmaster’s contact centers.
- Ticketmaster sells tickets for major venues and events in the Boston area like the TD Garden, Fenway Park, and the Boston Symphony Orchestra.
- Customers can pick up tickets at Ticketmaster retail outlet locations in the Boston metropolitan area.
- Ticketmaster recruits employees and runs job listings for positions located in the Boston and Woburn offices.
So in summary – yes, Ticketmaster does have a presence and office locations based in the Boston area to support its ticketing operations for New England-based venues and events. The company runs a contact center site in the metro area suburb of Woburn, which serves as a main office for Ticketmaster serving New England clients and customers.
Services Offered from Boston Office
The Ticketmaster office based in Boston and Woburn provides the following types of services and operations to support Ticketmaster’s business in the New England area:
- Sales and distribution of tickets for events at major Boston venues like TD Garden, Fenway Park, and more.
- Supporting ticket sales through phone and online for New England events.
- Operating a contact center to provide customer service via phone and email for local customers.
- Processing ticket orders and ticket distribution for New England events and venues.
- Coordinating with local venue clients on ticketing needs and services like box office software.
- Managing pickup and distribution of tickets from retail outlet locations around Boston.
Having a dedicated office and operations team based in the Boston area allows Ticketmaster to provide specialized sales and support for venues, events, and customers located in New England. The Woburn contact center services callers from across the region.
Key Venues Serviced by Boston Office
Some of the major venues, events, and organizations that likely work directly with the Ticketmaster Boston office for their ticketing needs include:
- TD Garden – Home of the Boston Celtics and Boston Bruins.
- Fenway Park – Home of the Boston Red Sox.
- Gillette Stadium – Home of the New England Patriots.
- Boston Symphony Orchestra.
- Wang Theatre – Performing arts venue in Boston.
- Rockland Trust Bank Pavilion – Outdoor amphitheater in Boston.
- House of Blues Boston – Music venue.
The Boston Ticketmaster office provides specialized ticket sales and distribution services for these and other major venues across New England. The office’s operations team works closely with these venues to handle high volume ticket sales and distribution for arena concerts, sporting events, and performances.
Job Opportunities
Since Ticketmaster maintains an active office in the Woburn/Boston area, they frequently have job openings for roles based in those locations. Here are some examples of jobs that have been recently listed for the Boston office:
- Customer Service Representative – Handling phone, email, and chat support for customers.
- Business Analyst – Supporting financial reporting and analysis.
- Senior Software Engineer -.NET – Helping develop Ticketmaster’s ticketing applications and platforms.
- Product Manager – Leading initiatives to improve Ticketmaster’s products and services.
- Office Coordinator – Providing administrative support to the location.
Jobs like these demonstrate that the Woburn site serves important business operations roles beyond just customer service. Technology, analytics, and product management professionals help drive improvements and new initiatives for Ticketmaster from the Boston-area office.
Importance of the Boston Office
Having a full-scale operation center and office located in Boston provides some key advantages for Ticketmaster’s business:
- Allows dedicated support and sales for major New England venues/events.
- Enables localized customer service and support for New England customers.
- Serves as a hub for business operations like analytics, product development, and software engineering to improve Ticketmaster’s services.
- Draws from the large pool of talented professionals located in the Boston metropolitan area.
- Develops relationships with venues, partners, and communities across the New England region.
So in summary, while Ticketmaster is headquartered in California, its office and operations center based in Boston plays an important role in the company’s overall business. The Boston location allows Ticketmaster to connect with New England customers, venues, and partners, while also tapping into the technology and talent readily available in the Boston/Woburn region.
Conclusion
Based on the information provided, it is clear that Ticketmaster does indeed have a major office presence based in the Boston metropolitan area, specifically an operation center located in Woburn, MA. This office plays an important role in offering specialized sales, distribution, customer service, and business operations support for Ticketmaster’s clients and customers located across the New England region. So while their corporate headquarters lies elsewhere, Ticketmaster maintains a critical regional office hub based in the greater Boston area to connect with venues, partners, and ticket buyers across New England. The Boston office allows Ticketmaster to tap into top regional talent while providing localized service and support. So in conclusion, yes Ticketmaster does operate an important office located just outside of Boston in Woburn, Massachusetts.