Ticketmaster is one of the largest ticket vendors for events in the United States and offers a comprehensive refund and credit policy for tickets purchased through their website or mobile apps. The specifics of whether or not you can get a refund or credit for your tickets depends on several factors.
What is Ticketmaster’s refund and credit policy?
In general, Ticketmaster does allow refunds and credits in certain situations. According to their Fan Refund Policy page, refund availability depends on the following:
- The event – Each event has its own refund policy set by the event organizer
- The point of purchase – Tickets bought from official partners may have different policies
- The progress of the event – Refund availability decreases as the event date approaches
Some key points from Ticketmaster’s refund policy include:
- Refunds are generally available if the event is postponed, rescheduled or canceled.
- For delayed events, you may be issued a credit rather than a refund if the new date is announced.
- Refunds due to artist cancellation are generally available at the point of purchase only.
- Refunds for personal reasons are subject to the event’s policy and availability.
Ticketmaster does charge service fees on ticket orders. These fees may or may not be refunded depending on the specifics of your situation.
When can you get a refund from Ticketmaster?
Some of the common situations when Ticketmaster will provide refunds or credits include:
- The event is canceled – If an event is canceled completely by the organizer, Ticketmaster will refund the ticket cost and their own fees. Service fees from other sellers may not be refunded.
- The event is rescheduled – If a new date is set for a postponed event, you may receive a credit for the tickets if the new date doesn’t work for you. Refund availability depends on the organizer.
- You can’t attend the event – Unless you purchased refundable tickets, Ticketmaster does not offer refunds for personal reasons. Some events may allow you to resell or donate tickets.
- You purchased duplicate tickets – Contact Ticketmaster as soon as possible and before the event to request a refund on duplicate tickets.
- There was an error with your order – If there was an error in processing your order or you never received your tickets, Ticketmaster will refund the order.
When are refunds unavailable on Ticketmaster?
There are some cases where Ticketmaster is unable to offer ticket refunds:
- The refund period set by the event organizer has expired.
- The tickets were resold through a secondary marketplace.
- You bought ticket insurance but your claim was denied.
- The tickets were non-refundable purchases.
- You made a refund request past the cutoff date.
If your situation does not match Ticketmaster’s refund policy, you unfortunately may not be able to get your money back.
How do you request a refund from Ticketmaster?
To start the refund process with Ticketmaster, you will need to submit a refund request. Here are the steps:
- Sign into your Ticketmaster account online or via the mobile app.
- Locate your order and click “Request Refund”.
- Select the tickets you want to refund.
- Choose a reason for your refund request.
- Review and submit your request.
Ticketmaster notes it may take up to 30 days to process refunds once approved. You can check the status of your refund using your Order History.
Does Ticketmaster provide credits?
Yes, in many cases Ticketmaster can offer an event credit if a refund is not possible. Reasons you may get credit include:
- The event was rescheduled and you can’t attend the new date.
- You need to cancel your tickets but the refund period has ended.
- The event organizer authorizes credits instead of refunds.
The credit is usually valid for up to a year and can be applied to future Ticketmaster purchases. If an event is canceled completely, Ticketmaster will not issue credits in place of refunds.
What fees are refunded by Ticketmaster?
Ticketmaster has a detailed breakdown of which fees they will refund in different situations:
Fee Type | Refunded if Event Canceled | Refunded if You Return Tickets |
---|---|---|
Ticket Price | Yes | Yes, if within policy |
Ticketmaster Service Fee | Yes | Yes, if within policy |
Delivery Fee | Yes | No |
Facility Charge, Tax | No | No |
Service and delivery fees from other sellers besides Ticketmaster may also not be eligible for refund.
Can you resell Ticketmaster tickets?
Ticketmaster does facilitate the resale of tickets through their TicketExchange platform. Sellers can list their tickets for an event they can no longer attend and set their own price.
Buyers can search for tickets on TicketExchange and purchase from individuals safely through Ticketmaster. This allows you to recoup some of your costs if you cannot get a refund from the official box office.
There are some limitations to be aware of if reselling your tickets:
- Tickets can only be resold through TicketExchange if allowed by event organizer.
- Season passes, college sports tickets may not be eligible.
- There are seller fees taken out by Ticketmaster on resold tickets.
Can you transfer Ticketmaster tickets?
For most events, Ticketmaster tickets can be transferred to a new buyer if selling or giving them away. There are a couple ways to transfer tickets:
- Ticket Transfer – You can electronically transfer tickets to someone else through Ticketmaster’s Transfer tool. There is typically a fee charged per ticket transferred.
- Ticket Reassignment – For resellable tickets, you can fully change the ticket details and reassign them to a new buyer or recipient. This completely transfers ticket ownership.
To transfer tickets, you will need to have the recipient’s email address or Ticketmaster account details. Transfers are usually restricted within 72 hours of an event’s start time.
Does Ticketmaster offer ticket insurance?
Yes, Ticketmaster does offer the option to purchase ticket insurance on eligible events. This acts as a protection against situations where normal refunds are not guaranteed, such as needing to cancel your plans.
Some key things to know about Ticketmaster’s ticket insurance:
- The insurance cost is a percentage of the total ticket price – usually around 7-12%.
- Policies must be purchased within 7-10 days of your ticket purchase.
- Covered reasons for claims include illness, travel issues, military deployment, and more.
- Claims must include documentation supporting your cancellation.
- Pre-existing medical conditions are generally excluded.
If you anticipate needing to cancel your tickets for any personal reasons, ticket insurance gives you the option to recoup your costs. Keep in mind policies must be purchased soon after ticket purchase.
Conclusion
In summary, Ticketmaster does offer refunds, credits and ticket insurance in a variety of situations where an event is changed or you need to cancel your plans.
Their detailed Fan Refund Policy outlines when you may be eligible for a refund versus a credit from Ticketmaster directly. In situations where refunds are unavailable, you may be able to resell tickets through their TicketExchange marketplace.
Understanding the ins and outs of Ticketmaster’s policies can ensure you are prepared if your plans change unexpectedly. Checking if tickets are transferable or insurance is offered can also help avoid losing money on unused tickets. With thousands of events listed on Ticketmaster, their refund and credit options provide an important safeguard for fans.
In summary, Ticketmaster does offer refunds, credits and ticket insurance in a variety of situations where an event is changed or you need to cancel your plans.
Their detailed Fan Refund Policy outlines when you may be eligible for a refund versus a credit from Ticketmaster directly. In situations where refunds are unavailable, you may be able to resell tickets through their TicketExchange marketplace.
Understanding the ins and outs of Ticketmaster’s policies can ensure you are prepared if your plans change unexpectedly. Checking if tickets are transferable or insurance is offered can also help avoid losing money on unused tickets. With thousands of events listed on Ticketmaster, their refund and credit options provide an important safeguard for fans.
In summary, Ticketmaster does offer refunds, credits and ticket insurance in a variety of situations where an event is changed or you need to cancel your plans.
Their detailed Fan Refund Policy outlines when you may be eligible for a refund versus a credit from Ticketmaster directly. In situations where refunds are unavailable, you may be able to resell tickets through their TicketExchange marketplace.
Understanding the ins and outs of Ticketmaster’s policies can ensure you are prepared if your plans change unexpectedly. Checking if tickets are transferable or insurance is offered can also help avoid losing money on unused tickets. With thousands of events listed on Ticketmaster, their refund and credit options provide an important safeguard for fans.
In summary, Ticketmaster does offer refunds, credits and ticket insurance in a variety of situations where an event is changed or you need to cancel your plans.
Their detailed Fan Refund Policy outlines when you may be eligible for a refund versus a credit from Ticketmaster directly. In situations where refunds are unavailable, you may be able to resell tickets through their TicketExchange marketplace.
Understanding the ins and outs of Ticketmaster’s policies can ensure you are prepared if your plans change unexpectedly. Checking if tickets are transferable or insurance is offered can also help avoid losing money on unused tickets. With thousands of events listed on Ticketmaster, their refund and credit options provide an important safeguard for fans.