Ticketmaster, one of the largest ticket sales and distribution companies, does not do maintenance on their website every night. However, they do regularly schedule maintenance downtimes to update their systems and servers.
How often does Ticketmaster do maintenance?
While Ticketmaster does not go offline for maintenance every single night, they do have regularly scheduled maintenance periods. This allows them to roll out updates, fix bugs, improve performance, and carry out other backend work on their platform.
Typically, Ticketmaster plans maintenance downtime once every 1-2 weeks. The maintenance window is usually 2-6 hours long, starting late at night when traffic is lower. Some common Ticketmaster maintenance times include:
- Tuesdays from 1-6am EST
- Wednesdays from 2-5am EST
- Thursdays from 12-4am EST
Of course, the specific maintenance schedule can vary from week to week. Unplanned urgent maintenance may also occasionally occur outside these windows if critical updates are needed.
Why does Ticketmaster do regular maintenance?
There are a few key reasons why regular maintenance downtime is important for a high-traffic site like Ticketmaster:
- Implementing updates and new features – Frequent maintenance allows Ticketmaster to roll out backend improvements to their website and mobile apps. This keeps the platform up-to-date.
- Scaling to meet demand – Maintenance lets Ticketmaster add server capacity and optimize performance to handle heavy traffic volumes.
- Applying security patches – Regular maintenance ensures security flaws can be fixed in a timely manner.
- Fixing bugs – Downtime provides an opportunity to address software bugs and glitches.
- General housekeeping – Tasks like database cleanup and optimizations are done during maintenance.
Overall, scheduled downtime facilitates key improvements and changes to keep Ticketmaster functioning smoothly. The low-traffic overnight hours are ideal for this work.
What happens during a Ticketmaster maintenance period?
A typical Ticketmaster maintenance session involves various behind-the-scenes activities, including:
- Installing new software patches, updates, and features
- Rebooting servers and systems
- Optimizing databases
- Adding new server capacity
- Backing up data
- Repairing errors and bugs
- Updating configurations
- Routine cleaning up of temporary files
- Testing new code deployments
More complex maintenance may also involve migrating systems to new infrastructure or troubleshooting intricate problems. The specific maintenance plan can vary each time.
How does Ticketmaster notify customers about maintenance?
To minimize disruption, Ticketmaster aims to alert customers in advance about upcoming maintenance schedules. Some ways they provide notice include:
- Posting a banner on their website announcing planned maintenance times.
- Sending email notifications to account holders with maintenance details.
- Publishing the maintenance schedule on their customer service site.
- Posting notifications on social media accounts.
- Updating phone waiting messages with maintenance info.
These notifications typically go out a few days before a scheduled maintenance occurs. That gives customers a heads up that outages may occur during certain hours.
What happens during maintenance downtime?
When Ticketmaster undergoes maintenance, customers will see an outage message if they try to visit the website or mobile apps. Here’s what visitors may encounter:
- A “Website Under Maintenance” notification page.
- Error messages that the site is unavailable.
- Problems accessing certain features or pages.
- Difficulty signing in or making purchases.
- Slow performance or timeouts.
The Ticketmaster platform typically goes fully offline for a short maintenance reboot. The rest of the downtime involves operating with reduced functionality while updates roll out.
How can customers plan around maintenance periods?
To work around scheduled Ticketmaster maintenance downtime, customers can:
- Avoid urgent activities like last-minute ticket purchases.
- Log in ahead of time if needed.
- Use the mobile app, which may have less downtime.
- Plan transactions for earlier or later in the day.
- Bookmark events and tickets to buy after maintenance.
- Sign up for email alerts about new events.
If possible, it’s best to schedule important Ticketmaster activities outside of maintenance windows. But with advance notice, customers can adjust plans to work around temporary outages.
Does maintenance cause problems for customers?
Well-planned maintenance downtime should not cause major issues for most Ticketmaster users. Here are some ways Ticketmaster aims to minimize customer disruption:
- Conducting maintenance during overnight low-traffic hours.
- Limiting the maintenance window length.
- Providing ample advance notice via emails, banners, etc.
- Offering seamless browsing and transactions right before and after maintenance.
- Keeping an updated maintenance schedule on their website.
However, unscheduled extended outages can negatively impact customers trying to use the site or apps. Poor communication about maintenance can also frustrate users.
Conclusion
In summary, Ticketmaster performs maintenance every 1-2 weeks, usually in a 2-6 hour window late at night when usage is lowest. This downtime allows them to update systems, fix bugs, and improve the platform. Customers are notified ahead to plan around outages. While maintenance is inconvenient but necessary, Ticketmaster aims to minimize disruptions through smart scheduling, communication, and quick resolution. Proper maintenance ultimately provides customers with a smoother, more reliable ticketing experience.