In today’s digital world, having tickets sent directly to your smartphone can be extremely convenient when attending events. StubHub, one of the largest ticket resale marketplaces, offers mobile ticket delivery through their app. This allows customers to have their tickets delivered digitally, rather than having to wait to receive paper tickets in the mail.
The Benefits of Mobile Ticket Delivery
There are several benefits to having StubHub send tickets directly to your phone:
- Convenience – Tickets are delivered instantly without having to wait for shipping. This gives you peace of mind knowing you have your tickets in hand before the event.
- Security – Mobile tickets reduce the risk of lost, stolen, forgotten or counterfeit paper tickets. The tickets exist electronically on your phone, which you are unlikely to lose or leave behind.
- Organization – Keeping tickets in one place on your phone allows for easy access. You don’t have to rummage through a mailbox looking for paper tickets.
- Eco-Friendly – Mobile tickets are paperless and more environmentally friendly than printed tickets.
- Accessibility – It’s easy to transfer mobile tickets to friends or sell them on StubHub. You can quickly send tickets electronically from your phone.
How Mobile Ticketing Works on StubHub
Here is an overview of how mobile ticketing works on StubHub:
- Purchase event tickets on StubHub using their website or mobile app. Select mobile delivery when checking out.
- StubHub will email you with details on how to access your tickets.
- Open the StubHub app and log into your account. Your purchased tickets will appear in the app.
- When you are ready to attend the event, simply open your tickets in the app. The ticket barcode can be scanned directly from your phone screen for entry.
- If you need to transfer tickets to someone else, you can easily forward them the ticket details through the app.
It’s a very straightforward process. StubHub will provide you with instructions after purchase, but the app is designed to make mobile ticketing simple. You’ll have instant access to your tickets without needing to print anything out.
Transferring Mobile Tickets
StubHub provides the ability to easily transfer mobile tickets to friends, family or other buyers. There are a couple ways to transfer tickets:
- Send Ticket Transfer – Through the app you can transfer the ticket to someone’s email address or phone number. They will receive a link to accept and add the ticket to their StubHub account.
- List for Resale – If you can no longer attend the event, you can list the ticket for resale on StubHub. Simply select the ticket in your account and choose the resale option.
Transferring tickets is designed to be simple. The recipient just needs to have an account with StubHub to receive and accept the ticket transfer.
Troubleshooting Mobile Tickets
Hopefully mobile ticketing goes smoothly. But here are some tips for troubleshooting common issues:
- Make sure your StubHub app is up-to-date – Older versions of the app may not show mobile tickets properly.
- Force quit and restart the app – Closing out of the app entirely and restarting can resolve display issues.
- Update your iPhone or Android software – Having the latest OS version ensures compatibility with StubHub’s app.
- Check your internet connection – You’ll need an internet or cellular connection for the app to access your tickets.
- Contact StubHub support – If you still have trouble accessing tickets, StubHub’s customer support can assist you.
With mobile ticketing, the tickets are already in your possession. So even with app issues, you won’t actually be without a ticket. StubHub support can make sure the tickets display properly in the app.
Using StubHub Mobile Tickets
When you arrive at the event venue, pull up the ticket in the StubHub app and show it to the ticket taker. The barcode can be scanned right from your phone screen. Here are some tips for using mobile tickets at the venue:
- Have your phone charged and screen brightness turned up so the barcode is clearly visible.
- Show only the mobile ticket in the app, closing out of other apps running in the background.
- Enable airplane mode to avoid incoming calls from interrupting ticket display.
- Be ready to show photo ID – The name on your ID must match the ticket buyer.
- Know your PIN code – Some venues require entering the PIN displayed below your ticket barcode.
- Print a backup – Consider printing a copy of tickets as backup in case of phone issues.
Venue staff are used to scanning digital tickets from phones. As long as your ticket barcode and PIN are clearly displayed, you should have no issues getting through the gate.
Conclusion
StubHub provides a convenient mobile ticketing option for customers looking to have tickets delivered directly to their smartphone. The StubHub app allows for easy access to tickets, last-minute transfers, and contactless entry at the event venue. Mobile tickets reduce the risk of lost paper tickets and provide flexibility for customers. As long as you follow StubHub’s instructions after purchase and come prepared when entering the event, mobile ticketing provides a seamless experience.