CFG Bank Arena, formerly known as Bankers Life Fieldhouse, is a large multi-purpose arena located in Indianapolis, Indiana. It is home to the Indiana Pacers of the NBA and the Indiana Fever of the WNBA. In addition, it hosts a wide variety of other events such as concerts, ice shows, and conventions. With a seating capacity of over 18,000 for basketball games, CFG Bank Arena is one of the biggest and most popular indoor venues in the state.
As a major event facility, CFG Bank Arena receives numerous ticket purchase inquiries on a regular basis. One common question asked is whether the venue has an on-site box office for direct ticket sales. The answer is yes – CFG Bank Arena does have its own box office location that allows customers to buy tickets in person rather than online or over the phone.
Having an on-site box office provides several benefits for both the venue and its patrons. For the arena, it gives them tighter control over ticket distribution and sales. For customers, it offers an alternative to paying added service fees that come with using external ticket sellers. Additionally, the box office allows for easy will call pickups on the day of an event.
In this article, we will take a closer look at the CFG Bank Arena box office, including its hours, location, and what types of tickets can be purchased there. Whether you are a Pacers fan looking to get seats for an upcoming game or an out-of-towner attending a one-time event in Indianapolis, the box office likely has you covered. Read on to learn all about it.
Box Office Hours
The operating hours for the CFG Bank Arena box office are:
Day of Week | Open Time | Close Time |
---|---|---|
Monday | 10:00 am | 5:00 pm |
Tuesday | 10:00 am | 5:00 pm |
Wednesday | 10:00 am | 5:00 pm |
Thursday | 10:00 am | 5:00 pm |
Friday | 10:00 am | 5:00 pm |
Saturday | Event Dependent | Event Dependent |
Sunday | Event Dependent | Event Dependent |
During the regular season, the box office is open Monday through Friday between 10 am and 5 pm. On weekends and event days, hours vary based on the scheduled shows or games. The box office typically opens 90 minutes to 2 hours before the start of an event and closes 30 minutes after the event begins. Events that are particularly popular may have extended pre-event box office hours to handle higher traffic volume.
It is always a good idea to check the arena’s official website or social media pages when planning your box office visit to confirm the hours for a specific date. Hours are subject to change around the holidays as well. The box office may also have special hours during the off-season between June and August.
Day Before an Event
If you are attending an event tomorrow at CFG Bank Arena, it is best to stop by the box office today. Tickets can be purchased in advance until the office closes, usually at 5:00 pm. This avoids having to line up immediately before the event starts. Box office lines can often be long on the day of a major game or concert. Purchasing a day early ensures you have tickets in hand and one less thing to worry about on event day.
Day of an Event
On the day of an event itself, the box office will open 90-120 minutes prior to the scheduled start time. For a Pacers 7:00 pm game, it may open as early as 5:30 pm for ticket sales. Popular shows like major concerts could see the box office open even earlier. If arriving on the day of the event, be sure to come early to account for lines and processing time. The box office stops selling tickets once the event begins.
Box Office Location
The CFG Bank Arena box office is located on the east side of the venue facing South Street. There are a few ways to access it:
– From the intersection of South Street and East Maryland Street – Heading south on South Street, the box office entrance will be on your right just before reaching the arena.
– From the intersection of South Street and East Georgia Street – Heading north on South Street, stay right and the box office will be ahead once you pass the arena on your left.
– Inside the building -Enter through Entrance F which is closest to the box office location just east of South Street.
Once at the box office, there will be multiple ticket windows clearly designated for purchases. If you have questions, customer service representatives are also available to assist. There are also separate will call windows for picking up pre-purchased tickets on event day.
The box office is located outdoors but has an overhang to provide shelter. There is also a climate-controlled interior waiting area that can be accessed through Entrance F if needed. Keep the location in mind when choosing transit so you can route yourself to arrive conveniently at the South Street side.
Nearby Parking
If driving to the box office, there are several parking garages within one block. The closest parking is:
– South Street Garage – entrance on corner of South Street and East Maryland Street
– Capitol Commons Parking – entrances on South Street and East Washington Street
Street parking is extremely limited, so a garage is recommended. Dependent on the event, garages may charge an event rate for parking. Arrive early as garages fill quickly on big event days. The South Street Garage typically has the most availability being closest to the box office location.
Purchasing Tickets
The CFG Bank Arena box office sells tickets for all events happening in the venue across its major sports teams and various entertainment acts. This includes:
– Indiana Pacers – NBA basketball games
– Indiana Fever – WNBA basketball games
– Concerts – all genres from pop to country
– Family shows – Disney on Ice, Harlem Globetrotters, circus performances
– Other sporting events – tennis, MMA fights, motorsports
– Special events – graduations, conventions, religious conferences
Tickets are available for purchase as soon as events go on sale to the public. There are no service fees when buying directly through the box office versus third-party sellers. However, most events will only have certain sections or price levels available. The box office does not have the full inventory that is released online.
Popular shows like major concert tours are likely to sell out fast. If wanting prime lower bowl seats for an act like Elton John, it is advised to purchase online right when the presale begins. But the box office can still be a good option for affordable seats in the upper sections.
The box office accepts all major credit cards. Cash is also accepted for in-person purchases. Debit cards can be used but will require a pin number. Checks are not accepted.
ATM machines are conveniently located inside each main entrance if needing to take out cash beforehand. Patrons should bring valid ID when picking up tickets at will call. The name must match the name on the order.
Accessible Seating
Accessible and companion seating for guests with disabilities are available through the box office. These seats can be purchased in person or over the phone. Certain sections are designated as wheelchair accessible or include removable companion chairs.
Guests should indicate accessible seating needs when contacting the box office for details on available locations. Wheelchair and companion spaces often sell out fast, so calling early is recommended. ADA parking and drop-off areas are also available around the venue.
Student and Military Discounts
The box office offers discounts on most events for students and military members with proper ID:
– High school and college students – $5 off tickets
– Military members – 10% off tickets
Not all shows provide discounts, so customers should check ahead before visiting. Student prices are limited to 2 tickets per ID. The military discount applies to active duty, veterans, and retired personnel. Discounts must be obtained directly through the box office, not online.
To receive the discounted pricing, students need to present a valid high school or college ID card. Military members need to show an authorized Common Access Card or dependent ID.
Will Call Pickup
In addition to ticket sales, the CFG Bank Arena box office also handles will call pickup for customers who purchased tickets online or over the phone. Will call allows attendees to pick up tickets on the day of an event by providing confirmation info and ID that matches the order.
There are dedicated will call windows located right next to the box office ticket booths. Will call opens 90 minutes before events and remains open through halftime or the first intermission for concerts. Patrons are recommended to arrive at least 30 minutes early to retrieve tickets and make it inside in time.
The following information is needed to claim will call tickets:
– Order confirmation number
– Purchaser’s name matching the order
– Valid photo ID matching the order name
– Payment method if tickets were not fully paid for yet
After providing the required info, the box office will print and hand over the tickets. Seat locations cannot be changed but damaged or lost tickets can be reissued. Make sure to hold on to the order confirmation when attending on will call.
For large group orders, only the purchaser who placed the order needs to be present to pick up tickets. The full party does not need to enter together. Contact the box office in advance for any special arrangements needed for big groups.
Purchasing with a Promo Code
If you have a valid promo code for an event at CFG Bank Arena, it can only be redeemed directly through the box office, not online. Similar to will call, the box office can instantly print tickets using the code. Simply provide the promo code details and necessary payment information.
Promotional codes are typically single-use only. The codes will become invalid once redeemed at the box office. Codes also often have expiration dates, so make sure to use them in time before attending the event.
The box office will need to see the actual promo code confirmation from the source. Codes cannot be processed from memory alone. Common places to acquire a CFG Bank Arena promo code include:
– Radio station contests/giveaways
– Venue or team newsletter promotions
– Credit card rewards offers
– Prizes from entering a sweepstakes contest
– Corporate ticket deals
Using a promo code allows customers to unlock discounted pricing or even free tickets in some cases. But the savings only applies when redeemed directly at the CFG Bank Arena box office. Event parking and fees are usually not included unless specified.
Group Sales
The CFG Bank Arena box office can handle group ticket sales for parties of 10+ attending an event together. Groups are eligible for discounted bulk ticket pricing. There is also a Group Sales office located inside the arena that groups can contact directly to purchase and reserve seats.
Some benefits of having the box office handle group ticketing include:
– Discounted ticket rates off individual prices
– All seats guaranteed together
– Convenient on-site pickup through will call
– Accepts large split payments
Group orders require everyone to enter the venue together. Tickets cannot be resold or transferred to non-group members. The prices are intended for single parties attending for personal use only.
When contacting the box office for group orders, be prepared with the following information:
– Date of event
– Type of event
– Exact number in group
– Seat quantity and preferred sections
– Contact name and payment details
Groups should book tickets as far in advance as possible. Seating options become more limited closer to event dates. The box office will email confirmation details and payment receipts for the order. Tickets are then ready for quick pickup at the on-site will call windows.
Third-Party Seller Warning
When searching for tickets to CFG Bank Arena events online, customers will inevitably encounter numerous third-party resellers. While sometimes offering convenience, there are risks involved when purchasing through these external platforms. The venue cautions buyers about potential fraud and recommends going through authorized channels only.
The box office and official website are the only verified sources for getting valid event tickets directly from the arena. Outside sellers may charge substantially inflated prices and tack on extra fees. In severe cases, the tickets could be fake or completely invalid.
Before buying tickets secondhand, consider the following risks:
– Counterfeit tickets that will be rejected at the door
– Lost or stolen tickets already claimed by someone else
– Drastically marked-up prices over face value
– Reseller fees adding 15-25% extra costs
– No recourse for problems with invalid tickets
Purchasing directly through the box office or official website provides the greatest security, reliability, and price transparency. If seeking tickets from an external seller, thoroughly vet their reputation first. Be extra diligent checking third-party vendors online.
In summary, the safest way to buy CFG Bank Arena tickets is through the venue box office itself. While not offering a complete inventory, the box office does provide guaranteed authentic event tickets without any hidden costs. As an added bonus, tickets can be purchased in person without online service fees.
Conclusion
CFG Bank Arena maintains its own dedicated on-site box office for convenient ticket sales directly to patrons. The box office is open on weekdays year-round and also opens ahead of major events happening at the arena. The location on the east side of the venue has nearby parking in adjacent garages off South Street.
Customers can purchase tickets for Indiana Pacers and Indiana Fever games, concerts, shows, and other events in person at the box office during operating hours. The box office offers discounted rates for students and military that aren’t available online. Tickets can also be picked up through will call or redeemed using valid promo codes.
Given its many benefits, stopping in at the arena box office is a recommended option for anyone attending an upcoming event. It provides customer service that online ordering lacks and helps avoid risks from buying through unverified third-party sellers. The next time you are heading to CFG Bank Arena, consider starting your visit at the box office.