When purchasing tickets on SeatGeek, you may be wondering how quickly you will receive the tickets after placing your order. SeatGeek aims to deliver tickets as soon as possible, but the exact timing depends on several factors.
How SeatGeek Ticket Delivery Works
SeatGeek is a secondary ticket marketplace, which means they source tickets from a variety of sellers rather than directly from the venue or team. When you make a ticket purchase on SeatGeek, here is the process:
- You place an order on SeatGeek and make your payment.
- Your order is processed and sent to the seller.
- The seller processes the order and ships the tickets, either electronically or physically.
- You receive a confirmation email when the tickets are on the way.
- If physical tickets, you receive them in the mail. If electronic, you receive a link to access them online.
So SeatGeek themselves do not have possession of the tickets. They facilitate the transaction between you and the third-party ticket seller. This means delivery timelines are dependent on the individual seller fulfilling the order in a timely manner.
Electronic Ticket Delivery
Many tickets sold on SeatGeek are electronic tickets, meaning you’ll receive a link to access a digital copy of the tickets that can be displayed on your phone. Electronic ticket delivery is instant in most cases. Once the seller confirms your order you’ll receive your ticket link, allowing you access to the tickets right away.
Advantages of Electronic Tickets
- Immediate ticket delivery
- Skip will call lines at the venue
- Convenient access via your phone
- Avoid lost or forgotten tickets
- More environmentally friendly
Physical Ticket Delivery
For some events, you may receive physical hard tickets instead of electronic. In this case, delivery time depends on the shipping method:
Standard Delivery
With standard shipping for physical tickets, expect delivery in 5-10 business days in most cases. This allows time for the seller to process and ship out the tickets by regular mail.
Expedited Delivery
Many sellers offer expedited shipping options for an additional fee, such as 2-day or overnight shipping. This guarantees faster delivery of your physical tickets.
Will Call
Some physical tickets are left for pickup at the venue’s will call box office. You’ll need to pick them up on the day of the event by providing ID. Tickets are generally available 1-2 hours before showtime.
Last Minute Purchases
For events happening very soon, your delivery options become more limited. Electronic tickets are still instant. For physical tickets, you may have to select expedited shipping or will call pickup to receive tickets in time.
Cut-Off Times
Each seller sets their own cut-off times for last minute ticket purchases. Generally, the last date to ship physical tickets is 5-7 days before the event. After that, will call may be the only option.
Rush Delivery
Some sellers offer rush delivery up until the day before the event, but this is not guaranteed. Expect to pay a premium for rush shipping on extremely short notice.
Factors That Impact Delivery Time
While SeatGeek tries to deliver all tickets as quickly as possible, there are a few factors that can result in longer timelines:
- High demand events – Popular concerts or games can overload ticket sellers with orders, causing processing delays.
- Holidays and weekends – Most delivery services do not operate on Sundays and holidays, which can add days to delivery time.
- Incorrect addresses – Inaccurate or incomplete shipping address information will delay physical ticket shipment.
- Sellers located far away – The further the shipping distance, the longer physical ticket delivery may take.
Tracking Your SeatGeek Order
To stay updated on your ticket order status, be sure to:
- Check your email inbox for updates from SeatGeek and the seller.
- Look for tracking information if you bought physical delivery.
- Contact SeatGeek customer support with any questions.
SeatGeek makes an effort to proactively notify customers in case of any delivery delays or issues. Their customer support team is available by phone, email, or live online chat to assist if needed.
Accessing Your SeatGeek Tickets
Once your SeatGeek ticket order has been fulfilled, here is how you can access your tickets:
Electronic Tickets
If you received electronic ticket delivery, look for a link emailed to you from SeatGeek providing access to your tickets online. You may need to create an account with the ticketing provider. The steps to access will be provided. You can then display the virtual ticket barcode on your smartphone.
Physical Tickets
For standard mail delivery of physical tickets, check your mailbox once they have been shipped. If selecting will call pickup, be sure to arrive at the box office early on the event day with your confirmation number and ID. Never publicly share or post photos of barcode tickets, as this poses a security risk.
Day of Event
On the day of the event, be sure you have your tickets ready to show the ushers whether on your phone or printed. Arrive with enough time to park, get through security lines, and find your seats before showtime. Enjoy the show!
Troubleshooting SeatGeek Delivery Issues
While delays or issues getting SeatGeek tickets are uncommon, here is what you can do if your delivery does not arrive as expected:
- Contact SeatGeek customer support for assistance investigating the status of your order.
- For physical tickets, confirm your shipping address was entered correctly with no typos.
- Check for emails from SeatGeek or the seller regarding any delivery delays or issues.
- If delivery timeframe has passed, request that replacement tickets be issued and shipped urgently.
- As a last resort, express delivery or will call pickup can get you tickets in time for the event.
SeatGeek’s 100% Buyer Guarantee policy means that in the rare case your order never arrives, they will find you comparable last minute replacement tickets or issue a full refund. But rest assured, most ticket orders arrive within the estimated delivery timeframe without issue.
Get Your Tickets Fast with SeatGeek
SeatGeek aims to deliver your ticket order as quickly as possible through electronic delivery or expedited physical shipping. Factors like order processing time, shipping distance, holidays, and more can add a few days to delivery. Carefully review all delivery details when purchasing tickets, and don’t hesitate to contact customer service if you encounter an issue. With Seldgeek’s Fan Protect Guarantee, you can shop for tickets with confidence knowing your order will be fulfilled timely.