When it comes to redeeming Ticketmaster vouchers, whether or not they can be used on TicketWeb is a common question for consumers. The short answer is yes, Ticketmaster vouchers can typically be redeemed when purchasing tickets through TicketWeb. However, there are some important details and limitations to be aware of.
How Ticketmaster and TicketWeb Work Together
Ticketmaster and TicketWeb are both owned by Live Nation Entertainment, which is the largest live entertainment and ticketing company in the world. So while they operate as separate brands and websites, there is integration between the two when it comes to tickets and vouchers.
In most cases, if tickets to an event are available on both Ticketmaster and TicketWeb, the seat inventory is shared between the two. This allows consumers to purchase tickets on either site. It also means that vouchers usable on Ticketmaster can be applied to TicketWeb purchases and vice versa.
Types of Ticketmaster Vouchers
There are a few different types of vouchers that Ticketmaster issues to customers:
- Credit vouchers – These are issued if an event is canceled, rescheduled, or if tickets are refunded for any reason. The credit can be used to purchase future tickets.
- Gift cards – These allow recipients to redeem the card’s value for event tickets on Ticketmaster.
- Promotional vouchers – Ticketmaster may issue vouchers as part of a promotion or contest that can be used to buy tickets.
- Mercy vouchers – In rare cases, these vouchers are issued to customers who experience issues during the ticket buying process.
All of these Ticketmaster vouchers can be applied towards TicketWeb purchases in most cases. The voucher will provide details on how it can be redeemed.
Using Ticketmaster Vouchers on TicketWeb
The process of using a Ticketmaster voucher on TicketWeb is relatively straightforward:
- Locate the event tickets you want to purchase on TicketWeb and add them to your cart.
- Proceed to the checkout screen where you can enter payment and billing information.
- On the purchase review page, there should be a box or link to enter promo codes and vouchers.
- Enter the voucher code and the value should be applied to your order total.
- Complete checkout and the voucher amount will be deducted from the final payment.
One thing to keep in mind is that some events may prohibit the use of vouchers if stated in the voucher details. Certain high demand events sell out quickly and want to maximize sales. There also may be a limitation on how many vouchers can be applied to one order. But in most cases, the Ticketmaster voucher process on TicketWeb is straightforward.
Limitations to Be Aware Of
While Ticketmaster vouchers typically work seamlessly on TicketWeb, there are some potential limitations to be aware of:
- Voucher use is always subject to availability. If an event sells out quickly, voucher redemption may be restricted.
- Occasionally an event restricts vouchers if stated in the terms and conditions when initially issued.
- Some venues and teams include language that prohibits voucher use for their high demand events.
- If a voucher has an expiration date, it obviously cannot be redeemed after that deadline.
- There are rarely restrictions on the number of vouchers that can be used in one order.
So while minor restrictions are possible, Ticketmaster states that the majority of their vouchers and gift cards can be transferred between Ticketmaster and TicketWeb. Checking the specific voucher details is always a smart move.
Contacting Customer Service
If you run into any trouble using a Ticketmaster voucher on TicketWeb, customer service can help troubleshoot. Have the voucher details handy when you contact them.
TicketWeb Customer Service can be reached by:
- Phone: 1-866-448-7849
- Online ticket help request form
- Live chat on Ticketweb.com
Ticketmaster Customer Service can be reached by:
- Phone: 1-800-653-8000
- Email: [email protected]
- Online ticket help request form
- Live chat on Ticketmaster.com
The customer service teams have access to voucher details and inventory systems. They can look into any voucher redemption issues and may be able to provide credits if there are technical difficulties or limitations not made clear originally.
Checking Voucher Expiration Dates
One cause of vouchers failing to work properly is when they have expired. All Ticketmaster vouchers have an expiration date, typically 1 year from when they were originally issued. However, promotional vouchers may have shorter expiration periods.
If your voucher was issued through a Ticketmaster online account, you can log in and view active vouchers under “My Tickets” or “Upcoming Events.” This will display any unredeemed voucher balances and expiration dates.
If you received a paper voucher, the expiration should be printed on the voucher. If you are unsure of the expiration, Ticketmaster customer service can look up the voucher details with the code.
So before attempting to use a Ticketmaster voucher on TicketWeb, double check that it has not expired. An expired voucher will not work on any new ticket purchases.
Why Voucher Use Is Sometimes Restricted
In most cases, events want to allow Ticketmaster vouchers and gift cards to be redeemed across all platforms for maximum flexibility. But occasionally, there are reasons that specific events will prohibit voucher use:
- High demand events want to maximize sales, so they restrict promotions.
- The event is put on by a venue or team that has set policies against vouchers.
- The event requires all profits to go to charity, so vouchers are prohibited.
- There is extremely limited inventory left making sales a priority.
Restrictions like these are uncommon but it is possible for certain high profile events. Any voucher restrictions will be included in the fine print details when originally issued.
Getting the Most From Your Voucher
To get full value from a Ticketmaster voucher on TicketWeb, keep these tips in mind:
- Use vouchers strategically – Apply them to more expensive tickets to get the most value.
- Combine vouchers – Often you can combine multiple vouchers in one order.
- Check for restrictions – Read the details to confirm if the voucher can be fully applied.
- Watch expiration dates – Be sure to use the voucher before it expires.
- Compare both sites – If the ticket price differs, purchase where the voucher has more impact.
Taking advantage of promotions and discounts can make TicketWeb an even more affordable option for events. With Ticketmaster integration, voucher use is easy. Just be aware of any limitations on high demand events. With a few prudent steps, vouchers can stretch your ticket dollars even further.
Conclusion
For the most part, Ticketmaster vouchers and gift cards seamlessly integrate with TicketWeb for ticket purchases. Customers can redeem their vouchers across either website. Exceptions may occur for in-demand events that want to maximize sales. But those restrictions are rare as long as vouchers are used before expiration. Checking voucher details is always wise. With an understanding of how to redeem codes properly, fans can use Ticketmaster vouchers to offset costs and make TicketWeb an even more budget-friendly ticket source.