In the digital age, many people purchase concert, sports, and theater tickets online through websites and mobile apps. However, Ticketmaster still offers the option to purchase tickets over the phone. Calling to buy tickets can be preferable for some customers who want personal assistance navigating Ticketmaster’s inventory and prices.
Can you call Ticketmaster to buy tickets?
Yes, you can still call Ticketmaster to purchase tickets. Ticketmaster has a toll-free customer service number that connects you with a representative who can look up event availability and pricing and complete ticket orders over the phone. This allows customers who prefer talking to a person or need help finding specific seats to purchase tickets without using Ticketmaster’s website or mobile app.
Benefits of calling Ticketmaster
Here are some of the key benefits of calling Ticketmaster to purchase tickets instead of buying online:
- Get personalized help finding seats: Ticketmaster reps can provide recommendations on the best available seats for your budget and preferences.
- Avoid online fees: Some Ticketmaster phone sales may not incur the same web convenience fees you see when purchasing tickets online.
- Split payments: You may be able to split your ticket purchase across multiple credit cards over the phone.
- Ask questions and get info: Speaking with a Ticketmaster agent allows you to ask questions and get details about the event, venue, and ticket policies.
Downsides of calling Ticketmaster
However, there are also some potential downsides to purchasing Ticketmaster tickets by phone:
- Long wait times: You may experience lengthy hold times calling Ticketmaster during busy sales periods.
- Daytime hours: Ticketmaster phone support is typically only available during business hours, not 24/7.
- Fees still apply: Phone orders will still incur Ticketmaster fees, like a per ticket “order processing fee.”
- Can’t view seat map: When purchasing over the phone, you can’t visually see a seat map to select exact seat locations.
What Ticketmaster’s phone number and hours are
If you want to call Ticketmaster to purchase tickets, their toll-free customer service number is: 1-800-653-8000
This number connects you to Ticketmaster’s National Call Center. Ticketmaster does also operate some additional regional call centers.
In general, Ticketmaster’s National Call Center has the following hours:
- Monday – Friday: 7:00am – 9:00pm (local venue time)
- Saturday: 8:00am – 9:00pm (local venue time)
- Sunday: 8:00am – 8:00pm (local venue time)
Hours may be extended during busy sales periods. Ticketmaster notes their call volume is typically highest Mondays and Fridays from 9am – 5pm.
International numbers
If you are outside the US, Ticketmaster has country-specific customer service numbers to call for ticket purchases and support:
Country | Phone Number |
---|---|
Canada | 1-855-985-5000 |
UK | 0330 100 6251 |
Ireland | 0818 903 167 |
Mexico | 001-800-514-8073 |
Spain | 902 15 16 17 |
Italy | 02 305161 |
France | 0 892 390 100 |
Netherlands | 0900 235 2932 |
Belgium | 078 05 11 80 |
Germany | 0211 93650 |
What to expect when calling Ticketmaster
If you call Ticketmaster to purchase tickets, here is an overview of what you can expect:
- Call 1-800-653-8000 and select your event type when prompted (concert, sports, theater, etc.)
- Provide the representative the name of the event, venue, and date you want tickets for.
- The rep will search current availability and pricing and present options.
- Choose your desired ticket quantity and location. The rep will walk you through seating sections and rows.
- Provide your payment information. Have your credit card ready as Ticketmaster does not accept non-credit methods like checks or money orders by phone.
- Confirm your mailing address for ticket delivery or select mobile ticket transfer.
- Receive a confirmation number for your ticket purchase.
The representative can answer any questions you have along the way regarding ticket types, delivery, parking, and more. The full conversation usually takes 5-10 minutes depending on ticket availability and your preferences.
Call preparation tips
To make your Ticketmaster phone purchase experience efficient, it helps to do some preparation in advance:
- Look up ticket prices and seating charts online so you have an idea of what you want.
- Have an alternate event date in mind in case your first choice is sold out.
- Know your budget limits for the type and amount of tickets.
- Have your payment card handy as well as your billing address.
- If you want mobile tickets, download the Ticketmaster app first.
Doing this prep work allows you to zero right in on the tickets you want and make the purchasing process quick and straightforward over the phone.
Can you still get Ticketmaster tickets without fees?
Ticketmaster service and handling fees have become an expected part of buying tickets through their platform. However, there are certain circumstances where you can avoid paying Ticketmaster fees when purchasing tickets by phone or online:
- Fan Club Presales – Artists will sometimes offer fee-free ticketing to members of their official fan clubs during presales.
- Venue Box Office – Buying tickets directly through the box office at the venue often allows you to skip fees.
- Band/Event Website Presales – Check the official band or event site for presale ticketing before the public onsale where fees may not apply.
- Promotional Offers – Ticketmaster occasionally runs special no fee promotions, so check their website for any deals.
- Ticket Resale Sites – You can avoid Ticketmaster fees by purchasing secondhand tickets on sites like StubHub.
Outside of limited offers like these, most Ticketmaster ticket orders will incur fees ranging from $5-$20 per ticket depending on the event. There is no way to universally avoid Ticketmaster service fees on normal ticket purchases.
Conclusion
Despite the prevalence of online and mobile ticketing, calling Ticketmaster’s customer service line remains a viable way to purchase concert, sports, theater, and other event tickets. Talking to a Ticketmaster representative allows customers to get personalized assistance finding and buying tickets. However, phone orders do not let you view detailed seat maps and still incur Ticketmaster fees. With some preparation like looking up pricing and seat locations ahead of time, calling to order tickets can be an easy and effective option for Ticketmaster customers who prefer phone transactions or need extra help navigating their many ticket choices.