Yes, you can get tickets by calling Ticketmaster. Ticketmaster offers phone support in addition to their website for customers to purchase tickets. Calling in can be a good option to get help from a Ticketmaster agent, especially if you’re having trouble using the website or need assistance finding specific tickets.
The Different Ways to Get Tickets from Ticketmaster
There are a few different ways you can get tickets through Ticketmaster:
- Use the Ticketmaster website – You can search for events, check seat availability, and purchase tickets online. This is the most popular way to buy from Ticketmaster.
- Call Ticketmaster by phone – Agents can look up inventory and process orders over the phone. The number is 1-800-653-8000.
- Buy tickets at a Ticketmaster outlet – Many larger retail stores like grocery stores and pharmacies sell tickets at dedicated Ticketmaster kiosks.
- Use the Ticketmaster mobile app – Search, buy, and store tickets right from your smartphone.
Buying Tickets by Phone
Calling Ticketmaster is extremely useful when you need personal assistance or run into issues online. Reasons you may want to purchase tickets over the phone include:
- The website is down or you’re encountering errors trying to check out.
- You need help finding accessible seating options.
- You want to buy a large quantity of tickets that requires special handling.
- The event you want tickets for hasn’t gone on sale online yet.
- You have a special promo code to redeem that can only be used over the phone.
- You have questions and need to talk to an agent before purchasing.
Since Tickmaster’s inventory is connected across platforms, agents on the phone have access to the same tickets and seating options that you see on the website. They’ll walk you through available sections and rows for the event you want just like you’re searching online.
What to Expect When Calling Ticketmaster
Here’s a general overview of what to expect when you call Ticketmaster to purchase tickets:
- Dial 1-800-653-8000 to reach the Ticketmaster sales call center.
- You’ll be connected with the next available agent who will greet you and verify your call reason.
- Provide the agent with some key details about what you’re looking for:
- The name of the event
- The venue where it’s being held
- The date you want to attend
- The agent will search the Ticketmaster system and inventory to see what’s available for the event you requested based on your desired date.
- They’ll discuss ticket options with you, going over locations and prices for different seats.
- Once you’ve picked the exact tickets you want, you’ll provide payment information verbally over the phone.
- The agent will process the charge and complete the order in their system while you are on the call.
- Tickets will be issued electronically through TicketFast delivery, or physical tickets can be mailed.
- The agent can also help with any other related needs like parking passes.
- Confirmation emails and order receipts will be sent to your email on file.
The process is very similar to buying online, except you have the advantage of being able to talk through options and ask questions in real-time before purchasing. The sales agents are very knowledgeable and can give recommendations if you’re unsure about seat locations.
Are There Fees for Calling Ticketmaster?
There are no extra phone booking fees for using Ticketmaster’s call center versus ordering online. You pay the same base ticket prices and standard service fees either way. The phone number is toll-free as well, so there are no long distance charges.
The convenience fees and order processing fees you see at checkout online are also the same fees that are charged for phone orders. These standard Ticketmaster fees typically range between 10-25% of the base ticket price.
The only potential additional cost for calling in would be if you choose priority mail delivery for physical tickets. This incurs an extra shipping charge where electronic TicketFast delivery does not.
When Are Ticketmaster Call Center Hours?
Ticketmaster call center hours are:
- Monday – Saturday: 7:00 AM – 9:00 PM Pacific Time
- Sundays: 8:00 AM – 8:00 PM Pacific Time
During high volume sale times, like right when a major event goes on sale, these hours may extend earlier and later to accommodate demand. You can call in and purchase tickets any time during the regular scheduled hours.
Tips for Calling Ticketmaster
Follow these tips to make your Ticketmaster phone purchase experience smooth and successful:
- Have payment ready – Debit/credit card, PayPal, etc. Makes checkout faster.
- Know key order details – Event, venue, dates, quantity. Helps the agent assist you.
- Ask lots of questions – Get input on best seats and recommendations.
- Price compare with website – Confirm you’re getting the best deals.
- Write down order confirmation – Save the key details after booking.
- Check email – Receive digital delivery emails and receipts.
Pros of Calling for Tickets
Some of the major pros of ordering over the phone versus Ticketmaster online include:
- Personal service – Get dedicated 1-on-1 support from a Ticketmaster rep.
- Hassle-free – Avoid website tech problems or errors.
- Great for large groups – Book many seats together in one order.
- Priority access – Agents can sometimes access inventory before general on-sale.
- Good for complex orders – Get help with accessibility, promos, parking, etc.
Cons of Calling for Tickets
Some of the downsides to consider about calling Ticketmaster include:
- Time investment – More time spent on the overall order process.
- Daytime only – No 24/7 ordering like the website.
- Can’t comparison shop – Harder to toggle between multiple browser tabs.
- No visuals – Can’t see seat views when picking spots.
Conclusion
Calling Ticketmaster is a viable option for purchasing tickets, especially if you need personalized help or want to speak with an agent. You can access the same ticket inventory and prices as ordering online without incurring any extra phone fees.
To get the most out of your Ticketmaster phone experience, have your payment, event details, and ticket quantities ready. This allows the agents to quickly look up availability and discuss the best seating choices available. Feel free to ask questions and get recommendations too.
Ordering over the phone takes a bit more time than online checkout, but comes with the advantage of guided support. In many cases it can actually be faster and easier than troubleshooting website issues on your own.
Overall, the call center provides great customer service and is there to help fans conveniently order tickets however they prefer – online or by phone. Both are excellent options for accessing Ticketmaster’s huge event inventory and scoring amazing seats!